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Clinic Support Specialist, Primary Care - West Campus, FT Days

 

Schedule: Monday to Friday full-time days

 

Something special starts here.

You can’t define it, but you know it when you see it: the difference between an average life and the good life. When your cup is full – with joy, purpose and lifelong health – it shows. At LMH Health, we are all about healthy people, healthy communities and healthy futures, and that makes us your destination for an exceptional career. From flexible, work-life harmony to competitive pay and great advancement potential, find everything you’re looking for at LMH Health.

You'll find everything you’re looking for at LMH Health:

·            Join a team that cares about the community

·            Tuition reimbursement to support continuing education

·            Professional development and recognition

·            Excellent benefits

We’re looking for you.

We are looking for a high-energy, driven, Clinic Support Specialist to join our team! The Clinic Support Specialist registers patients into the clinic, schedules appointments, collects and processes co-pays and past due balances, greets patients, assists with insurance and billing functions, handles telephone calls, and handles the routine administrative assistant functions with the supervision of the Director.

Responsibilities

  • Responsible for accurate encounter registration including data entry of demographic, insurance, and scheduling for the clinic patient.
  • Initially greets patients and visitors in a prompt, courteous and helpful manner as they arrive for check in for their appointment.
  • Educates the staff and physicians in the process of scheduling and use of computer systems.
  • Schedules patients for appointments over the phone, in person and electronically.
  • Manages multiple responsibilities at a time including patient inquiries, correspondence, data entry, medical record compliance, stocks forms, and other office support functions.
  • Confirm eligibility from insurance companies via websites.
  • Demonstrate proficient use of computer software, telephone system and general office equipment.
  • Supports organizational efforts towards regulatory mandates.
  • Other duties as assigned.

 

Qualifications

Required:

  • High school diploma or equivalent degree – may consider years of working experience in lieu of degree.

Preferred:

  • One year experience.
  • Some college with emphasis on business or healthcare.
  • Familiarity with medical terminology.

 

Our Cultural Beliefs

Patient First. We consider the patient first in everything we do.

Better Together. We actively strive to be a diverse LMH Health team that works together to achieve excellence.

Listen/Speak Up. We embrace a diverse culture of open, respectful, well-intended communication where we listen, share, and value ideas to create equitable solutions.

Innovate! We actively explore new ideas and approach change with agility and an open mind.

Own It/Solve It. We hold ourselves accountable for our actions and we collaborate for solutions.

In Joy. We create a workplace that is both fun and meaningful.

 

At LMH Health, we value inclusion and diversity. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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What You Should Know About Clinic Support Specialist, Primary Care - West Campus, FT Days, LMH Health

Are you ready to make a meaningful difference in people’s lives? Look no further! At LMH Health, we are on the hunt for an enthusiastic and dedicated Clinic Support Specialist for our Primary Care team at the West Campus. In this full-time day position, you’ll be the warm and welcoming face that greets patients as they arrive for their appointments, ensuring they feel comfortable and cared for from the moment they walk in. Your role will include registering patients, scheduling their appointments, and managing insurance inquiries. Imagine being in a pivotal position that helps streamline healthcare access for our community! With a focus on professional development and a supportive team environment, you’ll also enjoy a competitive pay package along with benefits that include tuition reimbursement to fuel your growth. If you’re passionate, have a keen eye for detail, and enjoy interacting with people, you’ll thrive here! Join LMH Health, where we not only care for our patients but also for our team. Your future in healthcare starts here, where joy, purpose, and lifelong health are at the core of everything we do.

Frequently Asked Questions (FAQs) for Clinic Support Specialist, Primary Care - West Campus, FT Days Role at LMH Health
What does a Clinic Support Specialist do at LMH Health?

The Clinic Support Specialist at LMH Health plays a crucial role in patient interaction by managing registration, scheduling appointments, and assisting with insurance and billing processes. This position requires strong communication skills and is vital to ensuring a smooth experience for patients visiting our Primary Care clinic.

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What qualifications are needed for the Clinic Support Specialist position at LMH Health?

To become a Clinic Support Specialist at LMH Health, a high school diploma or equivalent is required, though years of relevant experience may substitute. Preferred candidates will have at least one year of experience and some college coursework focused on business or healthcare. Familiarity with medical terminology is also beneficial.

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Is there professional development for Clinic Support Specialists at LMH Health?

Absolutely! LMH Health is dedicated to the growth of our employees. As a Clinic Support Specialist, you will have access to professional development opportunities, including ongoing training, workshops, and tuition reimbursement to support your continued education in healthcare.

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What are the working hours for the Clinic Support Specialist at LMH Health?

The Clinic Support Specialist position at LMH Health offers a full-time schedule from Monday to Friday, during daytime hours. This allows for a great work-life balance, perfect for those looking to integrate their career with their personal lives.

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What type of environment can a Clinic Support Specialist expect at LMH Health?

At LMH Health, you can expect a positive and inclusive environment where collaboration and respect are key. Our cultural beliefs emphasize teamwork, open communication, and accountability, ensuring that every member of the staff, including Clinic Support Specialists, feels valued and supported.

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How does LMH Health support community health through the Clinic Support Specialist role?

In the role of Clinic Support Specialist, you directly contribute to community health by ensuring patients receive timely and friendly service at their appointments. By managing patient interactions and insurance verifications effectively, you help facilitate access to necessary healthcare services, thus impacting the overall health of the community positively.

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What skills are important for success as a Clinic Support Specialist at LMH Health?

Success as a Clinic Support Specialist at LMH Health involves strong communication skills, attention to detail, organization, and the ability to multitask effectively. Proficiency with computer systems and basic office equipment is essential, along with a welcoming attitude that makes a positive impression on patients.

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Common Interview Questions for Clinic Support Specialist, Primary Care - West Campus, FT Days
Can you describe your experience with scheduling and managing patient appointments?

In your response, highlight any previous roles involving scheduling responsibilities. Discuss your understanding of the importance of efficient scheduling in a healthcare environment and mention specific tools or software you've used to manage appointments.

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How do you handle difficult situations or upset patients?

Outline your approach to conflict resolution, emphasizing empathy and active listening. Share a specific example of a time you diffused a tense situation and ensured that the patient's needs were still met.

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What steps would you take to ensure accurate patient registration?

Discuss the methods you employ to verify patient information, such as double-checking data and confirming insurance details. Mention any experience you have in understanding medical terminology, which assists in ensuring accuracy.

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Describe your familiarity with insurance verification processes.

Share your understanding of insurance verification, including how you check eligibility and collect necessary information. If you have prior experience with specific insurance systems, mention that as well.

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How do you prioritize tasks when managing multiple responsibilities?

Explain your organizational strategies for managing competing demands. Provide an example of a time you multitasked successfully in a previous job while maintaining high service quality.

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What can you tell me about your experience with computer systems and office technology?

Discuss your proficiency in using relevant software and technologies, such as practice management systems and office equipment. Provide examples of platforms you've used and any technical skills that enhance your efficiency.

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How do you ensure that you stay updated with healthcare regulations and compliance requirements?

Emphasize your commitment to continuous learning through workshops, online courses, and attending relevant training sessions. Provide examples of how you have applied updated regulations in past roles.

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Can you share an instance where you went above and beyond for a patient or team member?

Describe a specific situation where you took extra steps to assist a patient or coworker, highlighting your dedication to exceptional service and teamwork.

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Why do you want to work as a Clinic Support Specialist at LMH Health?

Express your passion for improving community health and your admiration for LMH Health's commitment to patient care and teamwork. Connect your career goals with the values and culture of LMH Health.

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What interests you about working in the healthcare industry?

Share your motivations for entering the healthcare field. Discuss a personal connection you may have to healthcare or the satisfaction you derive from helping others, emphasizing how this aligns with the mission of LMH Health.

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Our purpose is to be a partner for lifelong health. We are all connected by that promise and our dedication to demonstrating that we are better together – a pillar that we embody and our patients experience, every day. LMH Health is more than a ho...

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Full-time, on-site
DATE POSTED
November 25, 2024

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