Employee Experience Specialist (Remote)

Remote

People /Full-Time/ Remote

The People Team is building a humane work experience that prioritizes empathy, connection and wellbeing through every milestone in the employee experience. The team’s goal is to provide a special place in everyone’s career, define an industry, and encourage everyone to become a better person while doing it. Every time Loop adds 1 additional human, our culture evolves a bit. But Loop isn’t just adding 1 human at a time, we’re significantly growing our number of employees every single year. With that pace of growth, the evolution of our culture must be intentional and a priority. As our one-and-only Employee Experience Specialist, you’ll be the champion for our culture. You’ll help us scale through exceptional growth and elevate the belonging that employees feel while working at Loop.

Right away, we’ve listed what we think you’ll be spending your time on. We’re growing fast, and growth means the challenges we’ll work on together will change as we lead Loop through new and different phases.

This is an indispensable role with us, so we’ll be looking for you to have examples of when you’ve tackled these challenges throughout your career. We’ve laid out the experience we think is important to set you up for success in this role. But, we appreciate that different humans will solve problems in different ways, so we don’t expect you to fit exactly in a box of requirements.

Loop HQ is a state-of-the-art office located in Columbus, Ohio, and more than half of our team works remotely across the United States and Canada. You can choose to join us in the Columbus office or stay fully remote in this role.

What You'll Do

• Act as the administrator for Culture Amp, our tool for employee experience surveys
• Manage our bi-annual employee experience survey processAnalyze feedback and report it to our leadership team and all employees
• Partner with our People Business Partner and leaders across Loop to support taking action on feedback
• Create and solicit ideas for cultural programming that supports our employees feeling productive and fulfilled. Manage the programming when it’s active
• Act as THE voice of our employees, sharing insights with our managers, leaders, and People team so we can be exceptional at responding to employees’ needs
• Create fulfilling remote, hub, and in-office working environments
• Manage our Employee Resource Group framework, design a way to bring more ERGs to Loop, and help them be successful
• Monitor the belonging that all employees feel at Loop and introduce initiatives to maintain an exceptional belonging score
• Collaborate with our Operations team to strategize and execute internal communications for Loop employees
• Create memorable moments for our employees by helping Loop celebrate milestones
• Own and host our Weekly Wrap meeting, solicit feedback from employees about how we can improve it, and keep iterating
• Plan and execute our annual in-person company gathering, Loopapalooza
• Support our Operations team in facilitating annual and quarterly company kick-offs and wrap-ups
• Collaborate with the Employer Branding team to help bring Loop’s culture to life to potential new employees
• Keep our internal documentation up to date, working with detail and organization in all of our tools (primarily Notion and Slack)

About You

• At least 2 years of experience in an employee experience or culture enablement role
• You’ve developed and implemented new culture programs, with the goal of maintaining, scaling, or improving your company’s employee experience
• Able to analyze, synthesize and use data to tell a story and measure impact
• Communication is your superpower - you should impress others with your style, thoroughness and frequency of communication through email, call, video, chat, you name it!
• Have been accountable for confidential and sensitive information, and handled it flawlessly
• Even the smallest of details don’t pass by you, and organization and project management are some of your superpowers
• You’ve made your role better than you found it by proactively creating and continuously improving expectations, processes and documentation
• You have examples of having uncomfortable conversations, such as giving feedback to a manager, candidate or peer, and admitting a mistake with humility and vulnerability
• You feel a strong sense of ownership over your work, where it’s going and why it’s important
• You should feel eager to enter an “agile” culture - we experiment, measure, reflect and iterate
• You intrinsically identify with Loop’s core values

$76,000 - $114,000 a year

We know that making decisions about your career and compensation is a huge deal. Because of that, we’re incredibly thoughtful about our compensation strategy. We want you to feel safe and excited, but also comfortable with the compensation package of a startup. We’ve outlined some important information for you here, but please know there’s a lot more to compensation than we can cover in this job posting. 

The posted salary range is the base salary for this opportunity. The salary range is subject to change, and may be adjusted in the future.

The actual annual salary paid for this position will be based on several factors, including, but not limited to: your prior experience and skills related to the position, geographic location, company needs, current market demands, and your total compensation goals. 

Great humans deserve great benefits. At Loop, you’ll be eligible for benefits such as: medical, dental, and vision insurance, flexible PTO, company holidays, sick & safe leave, parental leave, 401k, monthly wellness benefit, home workstation benefit, phone/internet benefit, and equity.

In a perfect world, Loop wouldn't exist. If we had our way, we'd live in a world where we're mindful about how we consume, we love every product we own, and we share values with the brands who create them. In reality, commerce isn't perfect and often breaks. Loop creates second chances.

We're starting by revolutionizing the post-purchase experience. We've taken one of the most fragile commerce interactions - returns - and turned it into something consumers actually love, and that deepens our connection to brands and products.

We take connection seriously on the inside, too. We're building a work experience that allows you to Be A Human First and prioritizes empathy and wellbeing. We view Loop as a special place in your career to shape the future of an industry and become a better person while doing it. You can grow faster here in a shorter amount of time - we'll give you space and trust you to fill it.

Learn more about us here: https://loopreturns.com/careers.

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