People Technology & Operations Associate

As a People Technology & Operations Associate at Lovingly, your main responsibilities will include managing all aspects of the employee lifecycle, which encompasses onboarding, offboarding, and provisioning accounts and devices. You'll also coordinate benefits and ensure data integrity across the HRIS systems, all while supporting the overall engagement and culture initiatives within the company. Your role will require excellent organizational skills as you maintain personnel records and help improve internal communication processes.

To qualify for the People Technology & Operations Associate position at Lovingly, candidates should have 1-3 years of experience in HR coordination, IT support, or office operations. A good familiarity with systems such as ADP TotalSource and Google Admin Console is necessary, along with a basic understanding of device setup and help desk operations. Experience with automation tools like Zapier or Make is a bonus, reflecting the innovative approach we take towards operational tasks.

At Lovingly, AI is seen as a strategic partner, and for the People Technology & Operations Associate, this means utilizing AI tools to enhance workflows and streamline processes throughout the employee experience. From automating HR tasks to improving internal communication and documentation, your role will actively leverage technology to create a seamless and efficient workplace, ensuring that every employee interaction is meaningful and efficient.

Working at Lovingly as a People Technology & Operations Associate means immersing yourself in a culture of continuous learning and adaptability. The environment is dynamic and encourages creative problem-solving and innovation. You will be surrounded by team members who value collaboration, and you’ll find that your contributions are recognized, making a direct impact on enhancing employee experiences and operational efficiency.

Lovingly provides a robust benefits package for the People Technology & Operations Associate position, including a competitive salary range of $55,000 - $65,000, 22 PTO days along with 12 paid holidays, and comprehensive health benefits such as dental and vision coverage. Additionally, there's a 401k plan with a 3% salary contribution, focusing on supporting not just the current needs of employees, but also their long-term financial health.

When answering this question, focus on detailing your previous experiences related to onboarding and offboarding. Discuss specific systems you've used, the steps you took to ensure a smooth transition, and how you maintained data integrity during these processes. Use examples to illustrate how you improved employee experiences through effective onboarding strategies.

A good strategy here involves discussing your methods for task prioritization. Outline how you assess urgency and impact and detail any tools or techniques you use to manage requests efficiently. Emphasize your adaptability and problem-solving skills to address how you handle unexpected challenges in a busy environment.

When you respond to this question, mention specific HRIS systems you’re familiar with. Describe your proficiency level with these tools and any specific tasks you've performed, such as data updates or report generation. Highlight your comfort in navigating various platforms and how you ensure data accuracy and security.

Focus on your problem-solving process when addressing this question. Discuss how you diagnose issues, communicate with the employees experiencing the problem, and follow through until resolution. Mention any tools you use to track progress and how you ensure customer satisfaction during the support process.

For this question, share a detailed story about a specific instance where you identified a repetitive task and successfully implemented automation. Explain the tools you used, the process you followed, and the positive outcomes of the automation in terms of efficiency and employee engagement, highlighting your role in this process.

When answering, describe any previous roles where you contributed to or led employee engagement initiatives. Focus on specific strategies you implemented, the feedback you gathered from employees, and any measurable outcomes that demonstrated the success of these initiatives, showcasing your ability to maintain a positive workplace culture.

Discuss methods you employ to ensure compliance and data integrity, addressing policies, regular audits, and employee training regarding data handling. Share examples of how you actively contribute to maintaining accurate records and how you stay updated with legal requirements relevant to people operations.

Emphasize the importance of communication in fostering relationships within the workplace. Describe how you ensure clear communication during onboarding, across departments, and when addressing employee queries. You could mention tools you've found useful for improving internal communication and how effective communication leads to enhanced team collaboration.

Share the methods you use to stay informed about your field, such as joining professional organizations, attending workshops, or following relevant publications and blogs. Talk about any specific trends in HR technology that you find exciting and relevant, highlighting your commitment to continuous learning and adaptability.

This question allows you to reflect on your passion for blending HR and IT. Discuss how you thrive in dynamic environments, enjoy problem-solving, and appreciate the opportunity to impact both employee experiences and operational efficiencies. Connect your personal motivations with Lovingly's mission to enhance gifting experiences.