Customer Success Manager
Job Overview
We are seeking a strategic and results-driven Customer Success & Operations Assistant to
join the customer success and service team. This role is a stepping stone to potentially leading
customer success and managing a team. The ideal candidate will have strong problem-solving
skills, take full ownership of issues, drive resolutions, and focus on improving operational
efficiency and reducing costs.
Duties
• Integrate within the customer success team and support daily operations.
• Understand and resolve customer issues, taking full ownership until resolution.
• Improve customer satisfaction, retention, response times, and overall buying
experience.
• Identify and implement process improvements to enhance team performance and
reduce costs.
• Act as an escalation point for complex issues.
• Analyse inefficiencies and uncover cost-saving opportunities.
• Develop and maintain detailed process documentation and SOPs.
• Monitor and report on performance metrics (e.g., customer satisfaction, response
times).
• Collaborate with Sales, Product, and Marketing to align goals and streamline
operations.
Skills
• Proven experience in customer success or customer service.
• Excellent written and verbal communication skills.
• Additional European languages are a plus.
• Comfortable handling customer and supplier calls.
• Experience working with remote and hybrid teams.
• Strong leadership skills with a desire to grow into a management role.
• Highly motivated with a positive attitude.
• Analytical mindset with the ability to solve complex problems.
• Ecommerce experience is a plus.
• Proficient in using software applications:
o Microsoft Office, Google Suite
o CRM (e.g., Salesforce)
o eBay, Amazon, Outlook
o Warehouse and Order Management Systems
o Delivery Tracking Platforms
This role offers a unique opportunity to develop leadership skills and drive meaningful
improvements in customer experience and operational efficiency.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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