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Deal Strategy Analyst I

Lucid Software is the leader in visual collaboration, helping teams see and build the future from idea to reality. We hold true to our core values: innovation in everything we do, passion & excellence in every area, individual empowerment, initiative and ownership, and teamwork over ego. At Lucid, we value diversity and are dedicated to creating an environment and culture that is respectful and inclusive for everyone. Lucid is a hybrid workplace. We promote a healthy work-life balance by allowing employees to work remotely, from one of our offices, or a combination of the two depending on the needs of the role and team.

Since the company’s founding, Lucid Software has received numerous global and regional recognitions for its products, business, and workplace culture. These include being named a Fortune Best Workplace in Technology and a 2022 Glassdoor Best Place to Work, inclusion on the Forbes Cloud 100, and ranking in the top 100 on G2’s 2023 Best Global Software Companies. Top businesses use our products all around the world, including customers such as Google, GE, and NBC Universal. Our partners include industry leaders such as Google, Atlassian, and Microsoft. 

We are looking for someone to join our Revenue Operations team as part of Order Management. As part of this team, you will work with senior management to ensure that both customers and sales representatives are supported through Lucid’s sales process. We encourage you to apply for this role if you have a passion for Lucid’s technology and a desire to work in a role that is continuously evolving as our organization grows.

Responsibilities:

  • Act as the primary point of contact for the sales team in the quote to billing process with accuracy and correctness
  • Work closely with both the Deal Strategy, Order Management, Renewals and Commission teams to maintain uniform policies and procedures across the larger Deal Desk team
  • Review and approve quotes and contracts for accuracy and completeness in our CRM
  • Create, revise, and review all quotes and contracts requests for varying levels of deal size and complexity in our CRM system
  • Ensure compliance with published sales and business approval policies
  • Develop an in depth understanding of licensing models and recommend contract structures based on client use case
  • Become a subject matter expert for Lucid’s business rules of engagement across all products and departments
  • Drive process improvements to current order process to improve sales rep experience as well as reduce error rates and increase revenue retention
  • Drive, lead, and guide approaches to deal strategy and appropriate billing structures
  • Work cross-functionally with all departments, including Sales, Accounting, Legal, and Revenue Operations
  • Be an advocate and partner to internal organizations by understanding the complex needs of the sales and Revenue Operations organizations
  • Other duties as assigned

Requirements:

  • BA/BS degree
  • 1+ years Deal Desk or Sales experience in a SaaS company
  • Strong attention to detail, both as a processor and as a reviewer
  • Ability to understand and follow complex processes
  • Positive attitude and willingness to adapt to evolving processes
  • Strong communication and interpersonal skills; must be able to work well with sales, operations, customer success, legal and accounting teams
  • Passion for working cross-departmentally with internal customers and stakeholders on complex business processes and projects 
  • Ability to work both independently and collaboratively to achieve shared team objectives
  • Innovative, highly motivated, and success driven approach to work activities
  • Excellent work ethic and problem solving skills
  • Ability to understand and follow defined process requirements
  • Creative problem solving skills
  • Ability to manage multiple projects and meet deadlines

Preferred Qualifications:

  • 1+ years relevant Salesforce experience
  • Experience working with legal teams to write business terms on order forms
  • Experience in a revenue or finance role

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What You Should Know About Deal Strategy Analyst I, Lucid Software

Join the innovative team at Lucid Software as a Deal Strategy Analyst I in Raleigh! At Lucid, we believe in empowering teams to visually collaborate and turn their ideas into reality. As part of the Revenue Operations team, you'll be at the forefront of our sales process, ensuring seamless support for both customers and sales representatives. In this role, your responsibilities will include facilitating the quote to billing process, collaborating closely with various teams to maintain consistent policies, and developing a deep understanding of our licensing models. We value diversity and are committed to fostering an inclusive workplace where everyone can contribute. If you’re passionate about Lucid's technology and are looking for a dynamic role with room to grow, we encourage you to apply. This is a fantastic opportunity to drive process improvements that enhance the sales experience while helping to increase revenue retention. You'll be working with top businesses globally, including Google and NBC Universal, and contributing to a culture that values innovation, teamwork, and excellence. Plus, with our hybrid workplace model, you have the flexibility to work remotely or from our offices based on your needs. Let’s build the future together!

Frequently Asked Questions (FAQs) for Deal Strategy Analyst I Role at Lucid Software
What does a Deal Strategy Analyst I do at Lucid Software?

As a Deal Strategy Analyst I at Lucid Software, your primary responsibility is to serve as the main point of contact for the sales team during the quote to billing process. You'll work closely with teams such as Deal Strategy, Order Management, and Renewals to ensure accurate and complete quotes and contracts. This role involves reviewing and approving quotes, maintaining compliance with sales policies, and recommending contract structures based on client needs.

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What qualifications are needed for a Deal Strategy Analyst I position at Lucid Software?

For the Deal Strategy Analyst I role at Lucid Software, candidates should have a BA/BS degree and at least 1 year of experience in a Deal Desk or sales role within a SaaS company. Additionally, strong attention to detail, excellent communication skills, and the ability to work collaboratively with different departments are essential for success in this fast-paced environment.

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What is the work culture like for Deal Strategy Analysts I at Lucid Software?

The work culture for Deal Strategy Analysts I at Lucid Software is collaborative and innovative. The company emphasizes teamwork and individual empowerment, fostering an environment where diverse ideas are welcomed. Employees enjoy a flexible hybrid work model, which promotes a healthy work-life balance, allowing you to work remotely or in the office as needed.

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How does a Deal Strategy Analyst I contribute to the success of Lucid Software?

In the Deal Strategy Analyst I role at Lucid Software, you directly contribute to the company’s success by ensuring that the sales process runs smoothly. By providing critical support to the sales team and helping to refine processes, you will enhance the overall sales experience, drive revenue retention, and ensure compliance with business policies.

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What are the growth opportunities for a Deal Strategy Analyst I at Lucid Software?

At Lucid Software, a Deal Strategy Analyst I has excellent growth opportunities within the company. The position is designed for individuals who are eager to learn and develop their careers. You’ll have the chance to become a subject matter expert, lead initiatives for process improvements, and collaborate across various departments, opening the door to advancement in revenue operations or related fields.

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Common Interview Questions for Deal Strategy Analyst I
What inspired you to apply for the Deal Strategy Analyst I position at Lucid Software?

When answering this question, consider highlighting your passion for technology and how it aligns with Lucid's mission. Discuss what aspects of the company's culture or its innovative products resonate with you, and how you see yourself contributing to the team.

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How do you ensure accuracy and attention to detail in your work as a Deal Strategy Analyst?

Provide specific examples of processes or tools you use to manage your workload and check accuracy. Discuss any methodologies you follow to review your work, such as double-checking figures or utilizing software tools, emphasizing your commitment to quality.

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Can you describe your experience collaborating with cross-functional teams?

Discuss your past experiences where you collaborated effectively with other departments, such as sales, accounting, and legal. Provide examples of projects or initiatives where your communication and interpersonal skills led to successful outcomes.

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What do you understand about Lucid Software's licensing models?

Show your knowledge of Lucid’s products and the different licensing structures available. If possible, mention your experience or expertise in SaaS licensing, and be ready to discuss how you would recommend structuring contracts based on customer use cases.

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How would you handle a situation where you发现 an error in a quote after it has been sent to the customer?

Explain the steps you would take to address the error transparently and professionally, discussing how you would communicate with the sales rep and the customer to rectify the situation effectively.

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In your opinion, what makes an effective Deal Strategy Analyst?

Discuss qualities and skills crucial for success in the role, such as analytical thinking, attention to detail, strong communication skills, and the ability to adapt to fast-moving changes. Illustrate with examples of how these traits have helped you in past roles.

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How do you prioritize tasks in a fast-paced environment?

Share your strategies for managing multiple projects simultaneously. Discuss specific tools or techniques you use to prioritize and meet deadlines, underscoring your organizational skills.

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What steps would you take to improve the order process at Lucid Software?

Demonstrate your problem-solving skills by proposing potential improvements based on your research or past experiences. Focus on how these changes benefit the sales experience and revenue retention.

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How familiar are you with Salesforce or similar CRM systems?

Detail your experiences with Salesforce or other CRM platforms, including specific functions you’ve used or configured. Emphasize your adaptability in learning new systems as necessary.

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Describe a challenging project you've worked on in a sales or operations capacity.

Be prepared to share a specific challenge you faced, how you approached it strategically, and what the outcome was. This showcases your critical thinking and resilience in a professional context.

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We help teams see and build the future.

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CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
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Full-time, hybrid
DATE POSTED
April 4, 2025

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