Technical Product Manager - Support Solution

The Technical Product Manager - Support Solution at Lucidya is responsible for managing the OmniServe product from ideation to feature development, ensuring customer needs are met through impactful features. You'll engage with various stakeholders, write clear product requirements, and conduct daily stand-ups to align teams. Your role will also involve market research to integrate customer feedback and industry trends into product development.

Candidates for the Technical Product Manager - Support Solution role at Lucidya should have a minimum of 5 years of experience in product management, with a strong emphasis on communication and stakeholder management skills. Additionally, a basic understanding of coding, databases, and APIs is expected, along with familiarity with methodologies like Scrum and Agile.

Yes, Lucidya encourages diversity in its hiring practices. Female candidates are especially encouraged to apply for the Technical Product Manager - Support Solution position, as we believe that diverse perspectives contribute to innovative solutions and a more inclusive work environment.

To succeed as a Technical Product Manager - Support Solution at Lucidya, you will need strong analytical skills, the ability to empathize with customers, and excellent communication skills. A good grasp of technical concepts and experience in the customer support sector will also be beneficial as you engage with development teams and stakeholders.

Lucidya offers a dynamic environment for the Technical Product Manager - Support Solution, with opportunities to lead teams, contribute to high-value projects, and grow within a rapidly expanding company. Your contributions will be crucial in shaping our product offerings and enhancing the overall customer experience.

When discussing your experience with product roadmap management, focus on specific examples of products you've managed from inception to launch. Highlight how you set priorities based on customer feedback and market research, and share a few metrics or outcomes that demonstrate the success of those product features.

To ensure effective communication with stakeholders, I establish regular check-ins and provide updates on product developments. I also tailor my communication style to fit the audience, whether they're technical teams or non-technical stakeholders, ensuring everyone is aligned and informed.

I prefer Agile methodologies because they allow for flexibility and quick responses to changing market dynamics. Scrum, in particular, enables teams to work iteratively, which is crucial in fine-tuning product features based on user feedback and market research.

When faced with conflicting priorities, I assess the impact of each request on overall product goals and customer needs. I then facilitate discussions among stakeholders to reach a consensus while ensuring the product roadmap remains aligned with our core objectives.

My approach to market research involves both qualitative and quantitative methods. I engage directly with customers to gather insights and also analyze market trends using data sources. This dual approach helps structure product development better and ensures we're meeting evolving customer expectations.

I have a foundational understanding of coding languages, databases, and APIs, which helps me communicate effectively with technical teams. This knowledge allows me to grasp technical challenges quickly and facilitate smoother collaborations between product and development teams.

One significant instance involved customer feedback expressing difficulties with our user interface. I collaborated with UX/UI designers to revamp key features based on this input, leading to a 30% increase in user satisfaction scores post-launch. I always advocate for a user-centric approach.

I prioritize features based on their alignment with strategic goals, customer needs, and the potential ROI they can deliver. I also involve team members in discussions to gather diverse viewpoints and ensure we're focusing on what's most crucial for success.

Customer empathy is at the heart of product management. Understanding our users’ pain points allows me to advocate for the right features and enhancements, creating products that truly address their needs and enhance their overall experience with our brand.

I believe customer experience management will increasingly rely on advanced AI and analytics to predict customer behavior and improve personalization. Companies that leverage these insights effectively will stand out in delivering exceptional customer journeys.