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Full-Time Boutique Beauty Consultant | Brickell image - Rise Careers
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Full-Time Boutique Beauty Consultant | Brickell

Company Description

From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique savoir-faire of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition and daring innovation in makeup and skincare, we reinvent every day the Dior style and affirm beauty and joy in its entirety.

Parfums Christian Dior invites you today to join its North America teams.

Parfums Christian Dior is part of the LVMH Group.

Job Description

The Boutique Beauty Consultant is the Dior Ambassador and promotes with passion the Dior Maison and Values. As a member of the Dior team, the Beauty Consultant always demonstrates the highest level of Dior hospitality. They provide unforgettable client experiences and exceptional service. Achieving defined sales and client development targets while promoting brand image and desirability.

MAIN RESPONSIBILITIES

SELLING DIOR:

  • Conduct in store and/or remote selling activities, acting as a personal shopper
  • Sell Dior products by meeting our clients’ needs and providing a memorable experience through high standard of service to clients throughout the whole sales process, following the brand D.I.O.R. method:
    • Display the ultimate in Dior hospitality. Initiate contact with customers and welcome them both on counter and through traffic-stopping
    • Connect with authenticity. Identify and understand clients needs through the art of conversation
    • Propose and demonstrate personalized product offers including makeup, fragrance and skincare. Offer the right service and conduct it perfectly. Propose complementary products within category and cross category. Offer a global fashion beauty approach
  • Communicate passionately, always share Dior storytelling and educate clients on the brand and products
  • Achieve retail sales targets (in store and remote) and contribute to boutique KPIs on a weekly & monthly basis. Responsible to stay on top of one’s own business and how they are tracking vs. goals daily.
  • Master Brand, Category and Competition Knowledge

CLIENT EXPERIENCE & MANAGEMENT:

  • Develop enduring relationships with existing clients in store and remotely
  • Engage new clients to the brand, through genuine interactions
  • Learn and leverage Dior content and tools (Dior Connect & iPos) to register client data, drive traffic, develop client loyalty and take actions
  • Achieve defined goals within all CRM activities, client recruitment, development, outreach and sales
  • Grow customer relationships through clienteling, offering omnichannel services, targeted sampling, personalized services

BOUTIQUE OPERATIONS:

  • Play an active role in maintaining an esthetically pristine and hygienic boutique environment. 
  • Understand and support merchandising guidelines and inventory management. 
  • Operate cash registers and assist closing daily revenues.
  • Perform all assigned operational and administrative tasks
  • Maintain and contribute to a positive work environment
  • Attend all offsite Seasonal Schools and Dior training programs. 
  • Demonstrate immaculate personal grooming standards in accordance with the Dior grooming guidelines, inclusive of wearing the Dior uniform.
  • Frequently handle, lift, and move merchandise safely

Qualifications

  • 1-2 years of retail experience required, preferably in the luxury retail environment
  • Proven track record in achieving retail results (sales and profitability)
  • Experience in selling makeup, fragrance and skincare. Preferably in a luxury environment
  • Digital savvy; experience/comfortable with operational POS systems
  • Proficient in Microsoft Office, Word, Excel. Outlook, HRIS systems, Power Point, Client tracking systems and Point of Sales (POS)
  • Able to work on weekends, holidays, and evenings
  • Spanish or Mandarin speaking skills highly preferred 

Additional Information

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.

Average salary estimate

$40000 / YEARLY (est.)
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$30000K
$50000K

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What You Should Know About Full-Time Boutique Beauty Consultant | Brickell, LVMH Perfumes & Cosmetics

Join the House of Parfums Christian Dior as a Full-Time Boutique Beauty Consultant at our brick-and-mortar store in beautiful Brickell, Miami! Embodying the spirit of luxury, creativity, and excellence that Dior is known for since 1946, you'll take on the role of Dior Ambassador to curate memorable experiences for our clients. As a member of our vibrant team, your mission will be to deliver the highest level of Dior hospitality, providing exceptional service and achieving sales goals while promoting brand desirability. You'll engage in both in-store and remote selling activities, acting as a personal shopper to connect authentically with clients. By understanding their needs through rich conversations, you'll personalize product demonstrations—from makeup and fragrance to skincare—showcasing Dior's storytelling and expertise. Building lasting relationships with existing clientele and captivating new ones will be essential, as you'll tap into Dior's tools to enhance loyalty and engagement. With responsibilities in boutique operations, from maintaining an aesthetically pleasing environment to managing inventory, you’ll ensure a seamless shopping experience. Looking for candidates with 1-2 years of retail experience, ideally in luxury environments, who are digital-savvy and eager to wear the Dior uniform with pride. Whether you're working weekends, evenings, or holidays, you'll thrive in a dynamic atmosphere, embodying the essence of Dior every day.

Frequently Asked Questions (FAQs) for Full-Time Boutique Beauty Consultant | Brickell Role at LVMH Perfumes & Cosmetics
What are the main responsibilities of a Full-Time Boutique Beauty Consultant at Parfums Christian Dior?

As a Full-Time Boutique Beauty Consultant at Parfums Christian Dior, your primary responsibilities include conducting exceptional in-store and remote selling activities, embodying the ultimate in Dior hospitality, and engaging with clients to understand and meet their beauty needs. You’ll provide personalized product demonstrations, maintain client relationships, and achieve sales targets while also playing a vital role in boutique operations.

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What qualifications do I need to apply for the Full-Time Boutique Beauty Consultant position at Parfums Christian Dior?

To apply for the Full-Time Boutique Beauty Consultant position at Parfums Christian Dior, candidates should have 1-2 years of retail experience, ideally within the luxury retail sector. A proven track record of sales success, familiarity with makeup, skincare, and fragrance, as well as proficiency in digital tools like operational POS systems, are all essential. Additional language skills in Spanish or Mandarin are highly preferred.

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How does a Full-Time Boutique Beauty Consultant foster client relationships at Parfums Christian Dior?

A Full-Time Boutique Beauty Consultant fosters client relationships at Parfums Christian Dior by engaging in genuine interactions, understanding client preferences through conversation, and utilizing Dior’s tools for client engagement. By focusing on personalized services, effective clienteling, and ongoing outreach, you will create a loyal customer base that appreciates the refined experiences at Dior.

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What kind of training can I expect as a Full-Time Boutique Beauty Consultant at Parfums Christian Dior?

As a Full-Time Boutique Beauty Consultant at Parfums Christian Dior, you can anticipate comprehensive training programs, including offsite Seasonal Schools and Dior-specific training. This training will equip you with in-depth brand knowledge, merchandising practices, and skills in client engagement essential for excelling in your role.

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Are there opportunities for advancement as a Full-Time Boutique Beauty Consultant at Parfums Christian Dior?

Yes, there are various opportunities for advancement as a Full-Time Boutique Beauty Consultant at Parfums Christian Dior. By consistently achieving retail goals, building strong client relationships, and demonstrating a commitment to the brand, you may have the chance to progress into leadership roles within the boutique or explore other areas within the Dior family.

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Common Interview Questions for Full-Time Boutique Beauty Consultant | Brickell
What experience do you have in luxury retail, especially with makeup and skincare?

In your response, highlight any direct experience in luxury retail environments, particularly focusing on selling makeup and skincare. Provide specific examples of successful client interactions and how you met their needs, showcasing your expertise in delivering high-standard service.

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How would you handle a dissatisfied customer at the Dior boutique?

When answering this question, emphasize your ability to listen and empathize with the customer. Discuss how you would validate their concerns, offer solutions, and ensure a positive outcome, thereby reflecting Dior's commitment to exceptional customer service.

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Can you describe a time you met or exceeded sales targets?

Share a specific example from your previous experience that illustrates how your efforts led to achieving or surpassing sales targets. Talk about strategies you implemented and how you motivated yourself and others to reach desired results.

Join Rise to see the full answer
What does providing excellent customer service mean to you?

Discuss how excellent customer service at Dior means not just meeting client expectations but surprising and delighting them. Highlight your understanding of personalization and building relationships as essential components of high-quality client interaction.

Join Rise to see the full answer
How do you stay updated on the latest beauty trends and products?

Convey your passion for the beauty industry by discussing how you utilize social media, beauty blogs, and brand resources to stay current with trends. Mention any specific influencers or platforms you follow that keep you informed.

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Why do you want to work for Parfums Christian Dior?

Express your admiration for the Dior brand’s heritage, creativity, and commitment to excellence. Share how these values resonate with you personally, and your eagerness to contribute to the brand’s legacy as a Boutique Beauty Consultant.

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What techniques do you use to connect authentically with customers?

Highlight your approach to engaging clients, which may include active listening, asking open-ended questions, and tailoring conversations to meet individual needs. Provide examples of how your personable style has helped you build rapport with customers.

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How do you prioritize tasks during busy periods in the boutique?

Discuss your organizational skills and the strategies you employ to manage time effectively during peak hours. Talk about how you balance customer service with operational tasks while ensuring no aspect of the client experience is overlooked.

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How would you promote the Dior brand and its values to clients?

In your response, focus on your enthusiasm for Dior’s heritage and storytelling. Explain how you would incorporate brand narratives into your client interactions, enhancing their understanding and appreciation of Dior’s products and values.

Join Rise to see the full answer
Are you comfortable working weekends, holidays, and evenings?

Acknowledge the importance of flexible scheduling in retail and express your willingness to accommodate these needs. Share any previous experiences where you successfully managed shifts that included weekends and holidays.

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Established in 1987, LVMH is a wholesale retailer of a variety of items. They offer products inclusive of alcoholic beverages, apparel and accessories, cosmetics, and more. This company is headquartered in Paris, France.

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Full-time, hybrid
DATE POSTED
January 13, 2025

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