Head of Operations - Mobility

We are looking for a Head of Operations to join our Mobility group; as we scale up and drive digital and financial inclusion across our markets.

About Us

M-KOPA Mobility is a business subsidiary under the umbrella of M-KOPA Holdings. We envision an electrified Mobility sector across Africa. Our mission is to accelerate the African eMobility sector by providing affordable, connected, and customer-centric financing solutions to ‘Every Day Earners’. Our relationship with customers begins with an initial loan for an electric vehicle, designed around their earning patterns.

As that relationship grows we use AI / machine learning models to build individualised credit histories for customers throughout the repayment of their first loan. Based on this information, we then finance additional digital and financial products like smartphones, digital loans, health insurance, and data bundles through our mobile application.

At the moment Mobility operate exclusively in Kenya with plans to expand to M-KOPA’s other operating countries and beyond, these include Uganda, Nigeria, Ghana and South Africa.

M-KOPA has provided over $1 billion in credit and reached 5 million customers. M-KOPA was named one of the FT’s Fastest Growing Companies in Africa three-years in a row, and one of TIME Magazine’s Most Innovative Companies in the world in 2024 and 2023. 

About the role

As the Head of Operations – Mobility of M-KOPA Mobility, you will be responsible for leading the Operations portions of the Mobility electric vehicle connected asset financing business. This includes the customer care, credit, collections, fleet management and operational processes.

You will be a key member of the M-KOPA Mobility Sr. Management team and work closely with the Managing Director and other Heads of Department and Sr. Managers on the development of strategy and execution of business growth and objectives.

You will be responsible for developing annual budgets and detailed operating plans with your respective departments and actively monitor business performance across key functional areas to determine progress against weekly/monthly/quarterly KPI’s and identify areas for improvement. You will also build on the existing high performing company culture and customer satisfaction that exemplifies the M-KOPA Mobility values. 

About you

You are passionate about M-KOPA’s mission of making financing for everyday essentials accessible to everyone. You have years of Sr. Mgmt and leadership experience, developing strategies and driving results across commercial and operational business divisions.

Your experience is ideally working in the Mobility and/or Asset/consumer financing sector in the region, although not a necessity if the candidate has strong experience in other sectors / regions. You have a strategic outlook and ability to refine, communicate and execute business strategy and excellent problem-solving skills, with ability to analyse complex information and draw relevant conclusions. 

You are a compelling communicator both orally and in writing, able to concisely articulate complex arguments and ideas with a strong preference for speakers of Kiswahili.  You love fast-moving environments and have the drive, tenacity and ability to take charge of situations, work quickly and constructively on resolving problems and implementing systems and processes that are fit for purpose 

Successful candidates must have demonstrable experience leading a high performing cross functional team and complex ground operations in Africa at scale. You should have a strategic outlook but also be able to execute on operational detail using complex data to navigate the challenges that may arise. You should be systems oriented and able to set up scalable processes that leverage technology, ensure appropriate controls and observability, and fit the context of staff and customers on the ground. 

This is a hybrid role, you would be working from our offices in Nairobi, partnering with a diverse group of employees from our different markets and locations across the UK, Europe and Africa. 

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized thrice by the Financial Times as one Africa's fastest growing companies (2022, 2023 and 2024) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. 

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.