Leasing Consultant | MAA Stonefield

As a Leasing Consultant at MAA Stonefield, your main responsibilities include interacting with prospective residents, showcasing the unique benefits of living in our community, and securing lease agreements. You'll also screen potential tenants, communicate lease expirations, facilitate renewals, and assist with marketing activities and resident engagement events, playing a pivotal role in creating a welcoming atmosphere.

To qualify for the Leasing Consultant position at MAA Stonefield, candidates should have at least one year of experience in sales, customer service, or leasing, along with a high school diploma or GED. A Bachelor’s degree is preferred. It's beneficial to have a solid understanding of apartment management laws and excellent proficiency in Microsoft Office applications.

MAA offers a comprehensive training program designed to equip Leasing Consultants with the tools and knowledge necessary for success. You will learn about our operational procedures, customer engagement techniques, and marketing strategies, ensuring you are well-prepared to exceed our residents' expectations and make a positive impact in the community.

At MAA, we are committed to fostering your career growth. We provide various opportunities for internal promotion, along with ongoing training and mentorship programs. Whether you're aiming for a managerial role or want to specialize in an area of real estate, MAA Stonefield will support your career aspirations and help you achieve your professional goals.

Leasing Consultants at MAA Stonefield enjoy a comprehensive benefits package, including medical, dental, and vision insurance, performance-based incentives, and commissions. Additionally, associates receive vacation and sick leave, a 401(k) retirement plan, tuition reimbursement, and an apartment discount. These benefits reflect our commitment to supporting your overall well-being and career success.

When answering this question, express your passion for customer service and community engagement. Mention your desire to work with a company like MAA that values service excellence and community building. Highlight specific aspects of the role or company culture that resonate with you.

Demonstrate your problem-solving and communication skills by explaining a calm and compassionate approach to resident complaints. Emphasize your ability to listen actively, empathize, and work toward a solution that benefits both the resident and the property.

Share a specific example from a previous job where your persuasive skills led to a positive outcome. Highlight your ability to understand the other person's perspective and leverage your knowledge to influence their decision effectively.

Discuss your organizational skills and the importance of prioritizing resident interactions, property responsibilities, and administrative tasks. You can mention strategies like creating to-do lists, setting reminders, and focusing on the most urgent needs while still ensuring thorough follow-up on all activities.

Outline a few innovative marketing strategies that reflect both online and offline approaches. Discuss utilizing social media, hosting community events, and collaborating with local businesses to raise awareness and draw in prospective residents.

Be prepared to talk about your familiarity with lease terms and conditions, as well as your experience in guiding residents through the leasing process. Share any specific tools or systems you’ve used to ensure proper documentation and compliance.

Highlight skills such as excellent communication, customer service, organization, and sales acumen. Explain how these skills contribute to building relationships with residents and impacting the overall success of the leasing team.

Discuss your dedication to continuous learning and staying informed about industry trends, perhaps through reading publications, attending relevant webinars, or networking with industry professionals. Mention how such knowledge enhances your effectiveness as a Leasing Consultant.

Connect your values and work ethic to MAA's people-first philosophy. Demonstrate your commitment to service excellence and community, explaining why you believe these aspects align with your personal and professional goals.

Share your creative ideas for successful community engagement events and your understanding of the importance of fostering resident relationships. Discuss past experiences that demonstrate your ability to plan and execute such experiences effectively.