Leasing Consultant | MAA Westchase

As a Leasing Consultant at MAA Westchase, your main responsibilities include engaging with potential residents, showcasing the benefits of living in our community, securing lease agreements, screening applicants, and facilitating lease renewals. You will also play an active role in marketing the property and organizing resident events.

To qualify for the Leasing Consultant position at MAA Westchase, you should have at least one year of experience in sales, hospitality, customer service, or leasing. Knowledge of apartment management laws is preferred, along with proficiency in Microsoft Office applications. A high school diploma or GED is required, while a Bachelor's degree is preferred.

MAA Westchase offers an attractive benefits package for Leasing Consultants, including apartment discounts, medical and dental insurance, life insurance, vacation and sick leave, performance-based incentives, a 401(k) retirement plan, and tuition reimbursement. These programs are designed to support your career growth and overall well-being.

The culture at MAA Westchase is dynamic and people-focused. As a Leasing Consultant, you'll be part of a team that prioritizes customer experience, fosters relationships, and turns properties into communities. We believe in the value of investing in our employees and providing opportunities for promotion and career advancement.

Yes, for our South Carolina locations including MAA Westchase, the Property Manager in Charge (PMIC) license is required either at hire or by the next professional examination and licensing opportunity.

When answering this question, share a specific example highlighting your approach to connecting with potential residents and the steps you took to facilitate the decision-making process. Stress your customer service skills and understanding of client needs.

Focus on your ability to listen to the concerns of prospective residents and address them effectively. Emphasize your problem-solving skills and how you educate clients about property benefits while genuinely understanding their needs.

Discuss various marketing techniques you've used, including social media promotion, community events, and personalized communication with prospective residents. Highlight how you leverage the unique features of the property to attract tenants.

Share your approach to time management and organization. Describe how you assess urgency, set priorities, and collaborate with your team to ensure all tasks are completed efficiently while maintaining high service levels.

Discuss qualities like strong interpersonal skills, a customer-centric mindset, adaptability in a fast-paced environment, and the ability to communicate effectively. Provide examples of how you embody these qualities.

Highlight your natural ability to create friendly interactions, show genuine interest in clients' needs, and foster a welcoming environment. Share techniques you've used, such as active listening and finding common ground.

Emphasize the importance of follow-up in maintaining engagement with potential residents. Explain how timely follow-ups can reinforce interest and demonstrate your commitment to providing excellent service.

Choose a relevant situation and detail the challenge, your thought process, and the resolution steps you took. Focus on what you learned from the experience and how it has improved your leasing skills.

Prepare by researching MAA Westchase, its locations, and the specific amenities and values it offers. Show your understanding of the community and how it positively impacts residents’ lives to demonstrate your enthusiasm for the role.

Discuss your aspirations for growth and advancement within the company. Highlight your desire to develop professionally and contribute to MAA's success while potentially taking on more responsibility in the future.