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People Advisor

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Mable is an online platform connecting Australians looking for disability and aged care support to independent support workers. Since 2014, we’ve been helping our community live their kind of independence, and today we’re one of Australia's largest and fastest growing healthtech platforms. 


We  have been recognised in AFR’s Fast 100 list, Deloitte’s Tech Fast 50, and won the Australian Growth & Australian Technology Growth Company of the Year Award in 2020! So don’t miss  your  opportunity to join a thriving scale-up and deliver change to  Australia’s care and support sector.


The People Advisor is responsible for delivering a responsive and customer focussed service to employees and leaders. 


You'll deliver end to end coordination across the employee lifecycle and first level advisory, as well as support the delivery of company wide people projects. 


Reporting to the Chief People Officer, this role includes the management of one direct report.


This role is based in the Sydney office and is required in the office 2-3 days a week.


Key Accountabilities


People Advisory
  • Execute on key people operational and administrative requirements throughout the entire employee lifecycle with quality and accuracy
  • Own HRIS data quality and employee record management systems
  • Be the ‘go to’ person for managers and employees on employment contracts / awards / national employment standard interpretation, as well as internal policy and process queries and ‘how-to’ guidance across operations and programs
  • Support managers on low risk employee relations i.e. performance in probation, interpersonal conflict 
  • Support HRBPs in grievances and investigations by preparing paperwork and attending meetings
  • Deliver and manage WHS processes including return to work plans, incident reporting and workplace risk 
  • Lead HR Audit and compliance requirements and be a risk champion for the People team. 


Continuous Improvement
  • Identify and develop letters, processes and templates needed across the employee life cycle 
  • Research and draft market-leading people policies that go above and beyond legislative requirements and manage their ongoing governance 
  • Deliver key people data and reports to inform decision making and iterate to meet changing business needs
  • Identify system, process and program improvements to mature our foundations
  • Contribute to generating solutions and lead implementation working directly with stakeholders. 


Programs
  • Support the development of new programs and improvement of existing programs
  • Contribute to developing internal communications and materials to support launch 
  • Deliver operational requirements of people programs and cyclical events 
  • Support implementation and adoption of programs and create processes to operationalise programs.


Our Values


We’re Switched On 💡

We know our customers because we listen and want to learn. We engage within the community and the sector and always act on insights. 


We’re Bold 📣

We’re ambitious and embrace creativity to solve challenges. We’re here to reshape the industry and back big ideas. 


We’re One 🤝

We channel our passion into a positive environment. We welcome diversity and collaborate to make the most of our different skills and ways of thinking.


We’re Impactful 🌟

We work hard to deliver change. We innovate and move fast to make a difference in the sector and people’s lives.


Our Benefits


Power your career ⚡️

Learn from industry experts, experienced leaders, and on-the-job opportunities. 


Work away 🌎

Get a creative boost working overseas for 4 weeks in a rolling 12-month period. 


Access parental leave 👶

Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation. 


Work with flexibility 🏠

We’re a hybrid workplace, balancing time in the office with remote work.


Hybrid set up allowance 🖥️

Create your perfect home office setup! Whether it’s a comfy chair, a second screen, or faster Wi-Fi, we support you in making your home office more comfortable.


Take a floating public holiday 🫶🏾

Acknowledge a significant day your way with family and friends. 


Be rewarded 🏆

Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program. 


Get paid to take a break 🏝️

Get one extra paid leave day per quarter for what makes you happy.


Inclusion at Mable 


Mable is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees and candidates. 


People with lived experience of disability or personal experience with the aged care system are strongly encouraged to apply.


We take pride in highlighting our dedication to our policies, fostering flexible work arrangements and championing inclusive practices for women in tech.


If this role has stood out to you but you don’t feel like you ‘tick all the boxes’, we strongly encourage you to apply nonetheless. We value diversity across experience and you might well bring something to the Mablehood we are looking for! 


We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.


Where to find us online

Careers Page - https://bit.ly/3Mz8Ym1

Glassdoor - https://bit.ly/3z0K328 

YouTube - https://bit.ly/34L7DlP 

Instagram - https://bit.ly/3pgAOXk 

Facebook - https://bit.ly/3ic6LhQ 

LinkedIn - https://bit.ly/3ie6Q4U 

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CEO of Mable
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Tony Charara | Peter Scutt
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What You Should Know About People Advisor, Mable

Are you ready to make a real difference in the lives of others? Join Mable as a People Advisor and be part of a passionate team dedicated to transforming the aged and disability care sectors in Australia! At Mable, we pride ourselves on connecting Australians with independent support workers, helping communities live independently since 2014. Recognized as one of the fastest-growing health tech platforms, we are on the lookout for someone who can deliver top-notch service to our employees and leaders alike. As our People Advisor, you’ll play a key role in managing employee lifecycle processes, ensuring HR compliance, and supporting HR projects that shape our organizational culture. With a focus on continuous improvement and operational excellence, you’ll provide insight and advice on HR queries, helping to foster a collaborative work environment. Reporting directly to the Chief People Officer, you'll also manage one direct report while being based in our vibrant Sydney office. Embrace the hybrid work model, enjoying 2-3 days in the office and the flexibility to work remotely. Here at Mable, we value your individuality and believe in the power of diversity to drive innovation. With us, you’ll have opportunities to learn, grow, and support initiatives that truly make an impact. So what are you waiting for? Join us and be a game-changer in the care sector!

Frequently Asked Questions (FAQs) for People Advisor Role at Mable
What are the main responsibilities of a People Advisor at Mable?

As a People Advisor at Mable, your primary responsibilities include delivering responsive HR services throughout the entire employee lifecycle, ensuring effective HRIS data management, and acting as the go-to for employment-related inquiries. You’ll support managers with low-risk employee relations matters and assist in HR compliance, helping to maintain a smooth operational flow across the organization.

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What qualifications are required for the People Advisor position at Mable?

Ideal candidates for the People Advisor role at Mable should have relevant experience in human resources or a related field, a solid understanding of employment legislation, as well as excellent communication skills. A degree in HR, Business, or a similar discipline is typically preferred. You should be equipped to manage multiple responsibilities effectively and have a keen eye for detail when it comes to data and compliance.

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How does Mable support its People Advisors in their professional development?

At Mable, we’re committed to your career growth. As a People Advisor, you’ll have access to mentorship from industry experts, participate in training opportunities, and enjoy on-the-job learning experiences. Our culture of continuous improvement means we value your input and will support you in developing skills that enhance both your career and our organization.

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What is the work environment like for a People Advisor at Mable?

The work environment for a People Advisor at Mable is vibrant and inclusive, fostering collaboration and innovation. We promote a hybrid work model, where you can enjoy the flexibility of working remotely 2-3 days a week while still engaging with your team in the Sydney office. Our values of being switched on, bold, one, and impactful are at the heart of our workplace culture, creating a supportive and engaging atmosphere.

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What are some benefits of working as a People Advisor at Mable?

Working as a People Advisor at Mable comes with an array of benefits. You’ll enjoy a supportive hybrid work model, extensive parental leave, and a budget for creating your ideal home office setup. We also offer a floating public holiday to celebrate significant personal days, an extra paid leave day each quarter for self-care, and a Reward and Recognition program that celebrates the hard work of our team members.

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Common Interview Questions for People Advisor
Can you describe your experience with employee lifecycle management?

In answering this question, provide specific examples from your previous roles where you successfully managed recruitment, onboarding, performance management, and offboarding processes. Highlight any challenges you faced and how you addressed them to ensure a smooth experience for employees.

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How do you stay updated with changes in employment legislation?

Describe your methods for staying informed about employment law changes, such as subscribing to HR publications, attending relevant training sessions, or participating in professional associations. Mention how you apply this knowledge to ensure compliance within your organization.

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What strategies do you use to support employee relations and conflict resolution?

Discuss your approach to resolving interpersonal conflicts, including communication techniques and mediation strategies you’ve employed in the past. Share an example that showcases your ability to foster a positive work atmosphere while addressing issues directly.

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How would you handle a situation where an employee is underperforming during their probation period?

Explain your process for addressing performance issues early on, including how you would communicate with the employee, set clear performance expectations, and provide opportunities for support and improvement before making recommendations on next steps.

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Can you give an example of a people project you’ve led that resulted in significant improvement?

Share a detailed example of a project you spearheaded that had a meaningful impact on the organization, focusing on the objectives, your role, the actions taken, and the outcomes achieved, which showcases your project management and leadership skills.

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How do you prioritize competing HR tasks and projects?

Outline your strategies for prioritizing tasks based on urgency and impact, including any tools or frameworks you use. Provide a past experience where you successfully managed multiple projects simultaneously, demonstrating your organizational skills.

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What tools or HRIS systems are you proficient in?

List the HRIS systems you have experience with, explaining how you used each tool to improve HR processes, manage data, or analyze workforce metrics. Highlight any system enhancements you’ve proposed or implemented in previous roles.

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How do you foster a culture of continuous improvement among employees?

Discuss tactics such as seeking employee feedback, facilitating regular performance reviews, and encouraging professional development. Mention how you’ve successfully nurtured a growth mindset within your previous teams.

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What is your approach to handling workplace health and safety compliance?

Explain your understanding of workplace health and safety regulations and how you ensure compliance. Provide an instance where you implemented or improved health and safety protocols within a previous role.

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Why do you want to work as a People Advisor at Mable?

Articulate your passion for the care sector and dedication to supporting team members in a meaningful way. Discuss how Mable’s values and mission resonate with you and how your skills align with their goals, making you a strong fit for the organization.

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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
March 17, 2025

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