Job details

Manager, Learning & Development

Learning and Development Manager

At 24 Hour Fitness we strive to create happier, healthier lives for our members and our team! Investing in our team members' experience and cultivating a culture of engagement are critical to our mission. Reporting to the Director, Learning and Development, this role is instrumental in bringing this investment to life. It will provide leadership to the Learning team and lead the design and implementation of the 24 Hour Fitness' learning strategy. The Manager, Learning and Development will serve as a member of the broader 24 HR leadership team providing perspective and skill to help drive our annual objectives and key results. This role will include significant Operations and Fitness organization collaboration.

ESSENTIAL DUTIES & RESPONSIBILTIES

Partner with key stakeholders to design, implement, and sustain a relevant curriculum framework that accelerates the business.
Identify learning needs and performance gaps for both field and support team members.
Align learning activities and collateral with 24HR's mission, values, and strategy.
Create innovative learning solutions that support the adoption of key HR and organization initiatives.
Develop project plans and robust communication plans to support the launch of training initiatives.
Lead learning rollouts across target audience in partnership with HR and Operations teams.
Collect and assess training user feedback to assess effectiveness of training content and materials.
Maintain training records, using learning management system insights to drive performance.
Manage members of the Learning team; ensure they have the resources and coaching necessary to complete high quality work and grow their careers at 24 Hour.
Review and provide feedback on Learning team work products.
Monitor and adjust team processes, ensuring adherence, effectiveness, and proper documentation.
Work closely with vendor partners to maximize contributions and achieve business objectives.

ORGANIZATION RELATIONSHIPS
Reports to the Director, Learning and Development, and frequently partners with field and support team leadership, including Executive Leadership, Regional Vice Presidents, District Managers, General Managers, Support Team Heads, Human Resources, and Club Operations.

REQUIRED QUALIFICATIONS
Knowledge, Skills & Abilities

Ability to build and maintain effective relationships with key stakeholders and other central support and field business partners.
Excellent communication skills: written, oral, and presentation.
Effective interpersonal skills; experience building and leveraging relationships across organizational levels.
Strong leadership skills.
Comprehensive knowledge of adult learning processes, tools, and technology; includes in-person and digital tools and best practice.
Proven ability to design compelling learning modules suited to adult learners.
Able to facilitate dynamic training to groups large and small, via in person and remote learning.
Demonstrated ability to work in a team environment on multiple projects with changing priorities, in budget.
Ability to perform basic to intermediate analysis of organizational data (e.g., survey responses, business outcomes) and present results in a clear and concise manner.
Technical writing and design skills.
Computer proficiency with advanced skills in Word, Excel, Outlook, and PowerPoint. Preferred experience with Articulate and Adobe Pro.

Educational Level and Experience

Bachelor's degree of Arts or Science preferred.
Certification in technical design or training preferred.
5+ years of learning and development experience in a multi-unit business model with significant non-exempt team member population.
2+ years of experience overseeing learning and development professionals or equivalent leadership experience.

Travel Requirement

Up to 10% local and domestic travel required.

Disclaimers
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.

COMPLIANCE & INTEGRITY: Consistently supports compliance and Workplace Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensure requirements (if applicable), and 24 Hour Fitness' policies and procedures. All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments.

SERVICE & QUALITY: In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by 24 Hour Fitness as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to member and team members, contracted providers and vendors.

WORKPLACE SAFETY: In addition to defined working conditions and physical requirements, employees are accountable for working safely; following established policies & procedures; and reporting all injuries and hazards to their supervisor immediately.
Supervisors and Managers are accountable for ensuring the safety performance of employees; applying consistent practices in compliance with federal, state and local regulations; providing guidance to maintain a safe and healthy work environment.

Requirements:

REQUIRED QUALIFICATIONS
Knowledge, Skills & Abilities

Ability to build and maintain effective relationships with key stakeholders and other central support and field business partners.
Excellent communication skills: written, oral, and presentation.
Effective interpersonal skills; experience building and leveraging relationships across organizational levels.
Strong leadership skills.
Comprehensive knowledge of adult learning processes, tools, and technology; includes in-person and digital tools and best practice.
Proven ability to design compelling learning modules suited to adult learners.
Able to facilitate dynamic training to groups large and small, via in person and remote learning.
Demonstrated ability to work in a team environment on multiple projects with changing priorities, in budget.
Ability to perform basic to intermediate analysis of organizational data (e.g., survey responses, business outcomes) and present results in a clear and concise manner.
Technical writing and design skills.
Computer proficiency with advanced skills in Word, Excel, Outlook, and PowerPoint. Preferred experience with Articulate and Adobe Pro.

Educational Level and Experience

Bachelor's degree of Arts or Science preferred.
Certification in technical design or training preferred.
5+ years of learning and development experience in a multi-unit business model with significant non-exempt team member population.
2+ years of experience overseeing learning and development professionals or equivalent leadership experience.
Bachelor's degree

Travel Requirement

Up to 10% local and domestic travel required.

24 Hour Fitness Glassdoor Company Review

3.5

24 Hour Fitness DE&I Review

No rating

CEO of 24 Hour Fitness

Karl Sanft

Approve of CEO

By 24 Hour Fitness

Our passion to help people live a better life goes beyond getting them to start down the right path. We put opportunities and tools at our members’ fingertips – such as studio and cycle classes, on-demand workouts, 24Life magazine and signature tr...

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FUNDING

Other

INDUSTRY

Sports & Recreation

TEAM SIZE

10000+

LOCATION

Hybrid, based in San Ramon, CA

DATE POSTED