Customer Service Outreach- Jamaica

As a Customer Service Outreach professional at ManpowerGroup, your key responsibilities will include conducting face-to-face outreach and enrollment services for clients, providing education on managed care options and public health programs, and assisting with enrollment and disenrollment processes. You will also be responsible for processing enrollment forms with accuracy, maintaining professional relationships with community groups, and completing daily reports and data entry tasks.

To work as a Customer Service Outreach representative at ManpowerGroup, you should have proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word. Strong communication skills, the ability to work well in a fast-paced environment, and a commitment to serving the community are essential. Bilingual candidates, preferably in English-Haitian Creole and/or English-Spanish, are highly desirable.

In your role as a Customer Service Outreach professional with ManpowerGroup, you will make a positive impact by directly engaging with community members and helping them navigate essential public health services and managed care options. By providing education and support, you contribute to enhancing clients' understanding and access to vital resources, ultimately improving their overall health and well-being.

A typical day for a Customer Service Outreach professional at ManpowerGroup includes conducting outreach sessions, meeting with clients to discuss enrollment processes, interacting with community groups, and performing administrative tasks such as processing forms and data entry. You'll also ensure that all data is accurate and meet daily reporting requirements while promoting a positive experience for the clients you serve.

As a Customer Service Outreach representative with ManpowerGroup, you can expect beneficial working hours from 8:30 AM to 5:00 PM, Monday to Friday, along with the opportunity to make a meaningful impact in your community. You'll gain valuable experience in public health and managed care, work in a collaborative environment, develop your customer service skills, and enhance your cultural competency by engaging with diverse populations.

In answering this question, highlight any previous roles where you interacted with managed care services. Discuss specific experiences that showcase your ability to educate clients about options and secure enrollment effectively.

Illustrate your time management skills by detailing methods you use to prioritize tasks, such as creating to-do lists or using project management tools, and provide an example of a past situation where you successfully met a deadline while maintaining quality.

Share your approach to establishing connections, whether through active listening, empathy, or cultural sensitivity, and provide an example of how you've successfully built rapport with clients in past roles or experiences.

Focus on a specific challenge, detailing the steps you took to resolve it, the skills you utilized, and the outcome. This showcases your problem-solving capabilities and commitment to customer service.

Mention your experience with Microsoft Office applications, particularly Excel, PowerPoint, and Word, and any other relevant software tools, highlighting how you used them in past positions to enhance your performance.

Discuss your stress management techniques, such as taking deep breaths, staying organized, or focusing on one task at a time. Provide an example of how you applied these techniques during a high-pressure scenario.

Share your perspective on customer service, emphasizing the importance of communication, understanding client needs, and providing timely solutions. Illustrate with an example of how you demonstrated excellent service in a prior role.

Articulate your passion for community service and public health, mentioning specific aspects of ManpowerGroup that resonate with you, such as their company values and commitment to ethical practices.

Provide an example of a successful project or initiative where teamwork played a crucial role. Highlight your contributions and how collaboration led to better outcomes.

Discuss your approach to educating clients, including how you would simplify complex information, use visual aids, or engage them in conversation to ensure understanding and retention.