Internal Sales Advisor

As an Internal Sales Advisor at Marshalls plc, your primary responsibility will be to manage customer inquiries within a specific sales territory. You will handle the entire sales process, from creating quotes to ensuring timely deliveries, and fostering strong relationships with customers and the external sales team. It’s a role that combines sales management, order processing, and customer service, ensuring every client experience is positive.

To become an Internal Sales Advisor at Marshalls plc, candidates should have a confident background in customer service or sales, preferably within the construction or manufacturing industries. Strong verbal and written communication skills are essential, alongside excellent organization and time management abilities. A proactive problem-solving approach and the ability to thrive in a fast-paced environment are also important characteristics for potential candidates.

Marshalls plc is committed to supporting career growth for their Internal Sales Advisors through extensive training and development opportunities. They encourage new ideas and feedback, allowing employees to explore their roles and advance within the organization. With a focus on personal and professional growth, Marshalls offers a variety of benefits that foster continuous learning and career aspirations.

The work environment for an Internal Sales Advisor at Marshalls plc is dynamic and collaborative. With a focus on teamwork, you'll work alongside both internal and external sales teams to achieve collective goals. The hybrid working model also provides flexibility, allowing you to balance productivity at the office with the comforts of home, ensuring a supportive atmosphere for all employees.

As an Internal Sales Advisor at Marshalls plc, you can expect a competitive salary along with an impressive benefits package that includes 34 days of holiday, opportunities for professional development, health care cash plans, employee discounts, and a company-matched pension scheme. Additionally, Marshalls prioritizes employee wellbeing, offering resources to support your mental and physical health.

When answering this question, focus on specific examples from your previous sales roles that highlight your ability to engage customers and manage the sales process effectively. Discuss any experience you have with creating quotes, managing customers, or collaborating with teams.

To tackle this question, emphasize your customer service approach. Explain the steps you take to understand customer needs, maintain communication throughout the sales process, and follow up to ensure their satisfaction with the results.

Use the STAR method (Situation, Task, Action, Result) to structure your answer. Provide a relevant example that showcases your initiative in resolving an issue or enhancing the customer experience, highlighting how it positively affected the customer relationship.

Discuss your time management techniques and tools you use to stay organized. Mention how you assess urgency and importance, and how you adjust your workload to meet deadlines while ensuring quality service.

Focus on your interpersonal skills and techniques, such as active listening, personalizing interactions, and maintaining a positive attitude. Share past experiences where you've successfully forged strong relationships with customers.

If you have previous experience in the construction industry, highlight that knowledge, particularly how it equips you to address customer needs more effectively. If not, focus on your willingness to learn and how you view the importance of understanding the industry.

Detail your problem-solving process, which might include identifying the issue, coming up with potential solutions, and communicating effectively with the customer. Show that you are proactive and willing to take ownership of the customer's concerns.

Think about what drives you, whether it’s achieving sales targets, helping customers, or collaborating with a team. Discuss how these motivations align with the role and contribute to a positive work atmosphere.

Use a specific example to highlight your collaboration skills. Be sure to emphasize your role within the team, how you contributed to achieving collective goals, and the positive outcomes that resulted from teamwork.

Prepare for this question by researching Marshalls plc, its historical significance, and values. Express your admiration for their innovations in the construction industry and how their commitment to sustainability and employee development aligns with your career goals.