Job details

Ecommerce Director

Ecommerce Director, Master of Malt

Location: Hybrid - The leadership team meet a day per week in London, and then as a guide you'd need a day or two per week in our main office in Tonbridge, to get under the skin of the business.

About Us

We’re the leading online retailer of Whisky and other premium spirits in the UK, having generated sales of approximately £84m as a group last year. With a Trustpilot score of 4.8, a fantastic industry reputation, the ability to offer next-day delivery until 9:30pm, and a range of 16,000+ different products, we’ve a lot to be proud of.

But we’ve barely started. We want to continue re-imagining online drinks retail from the ground up, using technology and fanatical customer service to build a company we want to be customers of. We’ve grown a lot since we were just a few kids in a shed with big dreams and no money, but we haven’t lost our hunger to build something great, and we’re looking for people who have the same passion for making things better to join us on the journey. We’re excited about the future, so if you’d like to come and help us build it, read on!

About the Role

Your job here will be to build, lead and be accountable for our eCommerce operation, soup to nuts. You’ll deliver the best customer experience in the industry by a wide margin, and make great margins while you do it.

You will lead and develop a team capable of handling all aspects of a standalone ecommerce business. This will include delivering: an amazing customer proposition (including loyalty schemes); UX, marketing; product ranging; content & design; pricing; and customer service.

About You

You’re smart, tenacious and motivated, with a track record of building & operating a highly successful world class eCommerce businesses. Online retail is at the core of your being - it’s what you do - it comes as effortlessly and naturally to you as breathing. You can explain every step of the chain from google to delivery in detail because you own it.

Creating unexpected customer delight by delivering an incredible service sparks joy in you - that moment when you blow someone’s mind because they weren’t expecting what we did to be possible.

But, you are also a born entrepreneur, and you love operating a highly profitable business which generates large amounts of cash to re-invest in growth. You’re not one of these people who only knows how to burn through investors’ money and then move on.

You don’t need to be a Whisky expert, but you’ll need to enjoy it and care about the product in order to be the best in the world at selling it.

You must know how to rally “A” players to your cause and are utterly intolerant of mediocrity. You love to coach and mentor incredible talent, but have no time for people who don’t take ownership and put in the effort.

You love to work and learn fast and have a positive can-do attitude. You are constantly adapting and improving the systems and processes around you. You get out of bed each morning excited to make things better. You love automating things so your team has more time to deliver value to customers rather than do paperwork, in fact you are pretty intolerant of humans doing repetitive tasks a machine could do better.

You are also competitive and you like to win, which you routinely do.

What You Should Know About Ecommerce Director, Master of Malt

As the Ecommerce Director at Master of Malt, you'll step into a vibrant role that’s all about leading our eCommerce operations and setting the stage for excellence in online retail. Imagine working with a team that has propelled us to become the leading online retailer of whisky and premium spirits in the UK, clocking in an impressive £84 million in sales last year. In this hybrid position, you’ll work with our leadership team one day a week in London and likely spend a day or two in our Tonbridge office, immersing yourself in our exciting business landscape. You’ll be tasked with creating an incredible customer experience that puts us leagues ahead of our competitors while ensuring profitability. Your responsibilities span from developing loyalty schemes and enhancing user experience to overseeing marketing strategies, product ranges, and customer service. We value innovation and want someone who breathes online retail, someone who thrives on transforming customer delight into reality. You’ll need to cultivate a high-performing team that shares your drive and passion, ensuring we maintain our stellar reputation and trusted service. You'll be a pivotal figure in our journey, leading the charge in redefining online drinks retail. Your entrepreneurial spirit will be essential as you command a profitable and impactful eCommerce operation. This is your chance to be part of something extraordinary, so if you have the ambition and skill to build something great, we want to hear from you!

Frequently Asked Questions (FAQs) for Ecommerce Director Role at Master of Malt

What are the main responsibilities of the Ecommerce Director at Master of Malt?

The Ecommerce Director at Master of Malt is responsible for leading the entire eCommerce operation, which includes creating and ensuring the best customer experience, developing loyalty programs, enhancing UX, managing product ranges, overseeing marketing strategies, and ensuring top-notch customer service. This role plays a crucial part in driving the business forward and maintaining profitability as well.