Merchant Offers Sales Specialist

As a Merchant Offers Sales Specialist at Mastercard, you'll lead the sales initiatives for merchant offers, managing the entire process from identifying merchants to closing deals. You'll work hands-on with card-linked and affiliate programs and maintain relationships with merchants, overseeing their onboarding and ensuring optimal program performance through regular meetings.

To qualify for the Merchant Offers Sales Specialist role at Mastercard, candidates should have a Bachelor’s degree in Economics, Marketing, or Engineering. A background in business development, particularly within merchant loyalty or digital marketing, is beneficial, as well as strong analytical skills and proficiency in Microsoft Office, especially Excel and PowerPoint.

The Merchant Offers Sales Specialist role directly supports Mastercard's mission by enabling more merchants to participate in card-linked and affiliate programs. By fostering these partnerships, you help build a sustainable economy and enhance the payment experience for millions, allowing Mastercard to empower individuals and businesses globally.

Success in the Merchant Offers Sales Specialist role at Mastercard requires strong communication skills, both written and verbal, along with the ability to build positive relationships with partners. Additionally, being adept in problem-solving, multitasking, and having a detail-oriented approach is crucial for managing various projects and delivering results.

At Mastercard, the work environment for a Merchant Offers Sales Specialist is collaborative and innovative. You'll thrive in a team-focused atmosphere, where your contributions will be valued, and you'll have the opportunity to engage with various stakeholders while pushing boundaries in the digital payment landscape.

When answering this question, highlight specific instances where you successfully drove card-linked offers, detailing your responsibilities and the results achieved. Use metrics to emphasize your impact and showcase your understanding of the nuances involved in such programs.

Discuss your prioritization strategies, whether it's using tools like project management software or maintaining to-do lists. Provide examples of how you balanced competing deadlines while maintaining high-quality outputs, emphasizing your keen organizational skills.

Elaborate on your approach to relationship-building, whether through regular communication, understanding their needs, or solving their problems proactively. Highlight any successful partnerships you have fostered and how they benefited both parties.

Detail your analytical skills and the tools you use to measure performance, such as tracking key performance indicators (KPIs) and using Excel for data analysis. Discuss how you use insights gained to make strategic improvements.

Share your relevant experience in affiliate marketing, including specific programs you worked on, your role in their execution, and the outcomes achieved. Be honest about challenges faced and how you overcame them.

Discuss the importance of understanding the client's needs, tailoring your pitch, and building rapport. Provide examples of sales pitches you've delivered that resulted in successful closings.

Describe a challenging situation with a client, the steps you took to address their concerns, and the resolution you achieved. Focus on your communication and problem-solving skills.

Highlight your dedication to continuous learning by mentioning resources such as industry publications, webinars, and networking events that you engage with to stay informed about the latest trends and practices in digital marketing and payments.

Summarize your relevant experiences, skills, and passion for the role, aligning them with Mastercard's values and mission. Provide examples that demonstrate how your experiences have prepared you to succeed in this role.

Explain your structured approach to onboarding, ensuring to include steps for understanding the merchant’s needs, setting clear expectations, and providing support during the initial phases to ensure a smooth integration into Mastercard’s offers program.