Job details

Vice President Client Service Remote USA

Job DescriptionAs the Vice President of Client Service, you will be the strategic liaison for our clients and McFadyen Digital. You will promote creatively thoughtful work, be a true partner to clients, demonstrate experience with the brand and category (specifically, a client focused on innovation and creative marketing technologies). You have experience navigating a global, integrated account leadership team and have worked with global brands in the past. This position requires a strategic thinker with a deep understanding of customer engagement, growth, marketing, brand development, and building outstanding results for our clients.With a minimum of 10 years of leadership experience, you will bring a wealth of knowledge and expertise to shape and execute our client partnership vision and influence revenue. Your leadership will be instrumental in building accounts where we have a deep rapport and bonded relationships that are long-standing and productive. The ideal candidate will be a strategic thinker with excellent leadership skills and an ability to collaborate closely with the senior executive team and cross-functional stakeholders to achieve our company's goals.Travel Requirement: 25% to 50% travel may be requiredTop 5 Responsibilities:• Develop and execute the company's Client Service Program in alignment with business goals and objectives.• Become a valued contributor and resource to the client by learning their business, providing relevant advice and value.• Learn client organizations and identify where spend and budgets are within the account; then identify, pursue, engage and grow new sponsor relationships to continually grow accounts year over year.• Collaborate with delivery team on developing new offerings in line with clients’ needs• Serve as the primary point of contact for client account matters with internal and external stakeholders.Other Responsibilities:• Manage all contracting processes for new SOW’s, renewals, and change orders.• Support and help optimize our marketing team’s efforts to provide relevant and consistent content that adds value to our new and existing clients.• Coordinate and drive sales effort with internal teams for existing account sales.• Adhere to sales processes and document notes and progress in CRM• Keep abreast of industry best practices and trends.• Continuously improve through coaching and self-feedback.• Foster a community amongst accounts to learn from one another, including brokering conversations between accounts.

Average salary estimate

$175000 / YEARLY (est.)

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$150000K

$200000K

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What You Should Know About Vice President Client Service Remote USA, McFadyen Digital

As the Vice President of Client Service at McFadyen Digital, you'll step into a role that positions you as the strategic liaison between our clients and our dynamic team. You'll help bridge the gap of creativity and functionality, ensuring client needs are met innovatively while promoting work that challenges the status quo. Your experience working with globally recognized brands in creative marketing technologies will be highly valued as you navigate our integrated account leadership team. With more than 10 years of leadership experience, you’ll utilize your strategic thinking prowess to create meaningful client engagements that foster growth, marketing excellence, and brand development. Your role will be key in shaping our vision for client partnerships, influencing revenue, and building long-lasting, productive relationships. You’ll have the chance to travel 25% to 50% of the time, providing you the opportunity to foster connections across different environments. If you thrive on collaborating with senior executives, working closely with cross-functional stakeholders, and crafting a client service program aligned with overarching business goals, this is the ideal opportunity for you. Join us in leveraging your leadership skills to make a meaningful impact, while continuously learning and developing in a fast-paced, innovative environment.

Frequently Asked Questions (FAQs) for Vice President Client Service Remote USA Role at McFadyen Digital

What are the main responsibilities of a Vice President of Client Service at McFadyen Digital?

The Vice President of Client Service at McFadyen Digital is tasked with developing and executing the company's Client Service Program that aligns with business goals. Responsibilities include becoming a trusted advisor to clients by understanding their needs, managing account contracts, and facilitating new sponsorship relationships to drive account growth.