Business Systems Administrator

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 190+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.  

We’re looking for an experienced Business Systems Administrator to join our Business Operations Team.  Reporting to the Business Systems & Analytics Director, you’ll become an expert on our internal business systems, provide day-to-day support, and deliver better processes, efficiencies and innovation to MealSuite team members.  

A day in the life as a Business Systems Administrator:  

• Implement process improvements, automations, and workflow efficiencies to enhance operational effectiveness through the various business applications utilized by MealSuite:   

• Continually monitor and assess processes / workflows and identify areas of opportunity  
• Collaborate with business unit leaders and system owners to develop and implement changes and assess efficacy 
• Maintain process/workflow documentation   
• Administer day to day operational function of business systems:  

• Process team member requests (integrations, reporting, etc.) for Salesforce and other internal systems such as Zendesk  
• Own user provisioning for Salesforce   
• Resolve system issues (as able, or work with technical SMEs for more challenging issues)   
• Conduct regular system audits and upgrades to optimize system functionality, data integrity, and security, both autonomously and in collaboration with other teams (e.g. IT) as necessary.   

In the first six months to a year, you’ll be successful at reaching these milestones: 

• Understand how MealSuite utilizes our various business systems and how they are integrated. 
• Confidently provide system troubleshooting and assistance to team members and with other stakeholders/SMEs on workflow and process improvements. 

If the below describe your knowledge, experience and character, this role could be for you:  

• I have knowledge of Salesforce administration, gained through 3+ years of professional experience with system administration & customization, including security, permissions, deduplications, automations and integrations.  
• I have worked in a SaaS environment, ideally within a subscription-based business model.
• I have at least one additional year of experience administering other business systems, such as ZenDesk, Gainsight/PlanHat, Intercom, Hubspot etc.  
• I ideally have experience with Apex triggers; bonus points if I have exposure to Visualforce.
• I possess an analytical mindset with a proactive approach to troubleshooting and optimizing workflows. 
• I have strong attention to detail and have proven experience maintaining data integrity across multiple systems and generating accurate and insightful reports.  
• I work well autonomously, but understand the importance of effective communication and can comfortably engage with colleagues when needed to align on priorities, share insights, and collaborate on solutions. 
• I’m willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA.
• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate. 
• I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills. 

We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!  

More to love about working at MealSuite:  

• We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here. 
• We’ve built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve. 
• We’re growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry. 
• We take care of our employees too! Here are just a few of the great things we offer: 
• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day. 
• Healthcare benefits – extended health, vision, dental, and paramedical coverage, critical illness, life and disability insurance, travel medical insurance, and access to Teladoc medical experts.  
• Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer. 
• Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing. 
• An inclusive workplace – women account for 53% of our employees and 58% of people leaders. 
• Participation in our equity program – we’d love for you to share in MealSuite's success as we continue to grow! 
• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals. 
• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers. 

This role may require you to work in our office located in Cambridge, ON, up to two days a week.  More than an hour away from the office location?  Apply anyway, and we can talk through your options! 

Have we got your attention? Great! Here’s what’s next: 

Apply today with your resume and answers to our application questions.  

We’ll start reviewing candidates within two weeks of this position being posted and will reach out to you if we’d like to get to know you a bit better.  We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person.  If there’s a delay in our response, please don’t think we’ve forgotten about you.  We may be taking our time to thoroughly review each candidate before deciding who to interview.  

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact hr@mealsuite.com.