Head of Operations & Client Success

MediaBuyer.com is seeking a Head of Operations & Client Success who has a strong background in operations management, client success, or marketing-related roles.

If you have excellent operational and problem-solving skills or have worked with any type of paid advertising, this would be a great long-term fit for you with very high growth potential.

At MediaBuyer.com, we exclusively work with large VIP clients and renowned brands spending hundreds of thousands/millions per month in paid ads, such as Google and YouTube ads, Meta and IG, TikTok, etc. Our approach centers around personalized, 1-to-1 client attention.

As Head of Operations at MediaBuyer.com, you'll own critical business operations while ensuring exceptional customer experiences and building the operational backbone to scale to hundreds of active clients. You will become a very high value “connector” in the paid ads industry – collaborating with some of the best ad talent in the world to help brands maximize their reach and impact.

If you’re interested, please send your resume along with a short video highlighting your favorite superhero or movie character and explaining the main reason behind your choice.

YOU MUST have these skills:

• Experience building and optimizing operational systems and processes
• Ability to prioritize and organize multiple projects
• Experience in digital marketing and paid advertising (Google/YouTube, Meta, TikTok, etc)
• Past experience managing multiple high-end clients, preferably for online businesses
• Perfect written and verbal communication skills
• Extreme attention to detail

Preferable:

• Past experience running ads or hiring/managing media buyers
• Familiar with standard recruiting practices

Responsibilities:

• Operations
• Build and optimize the operational backbone needed to scale to 100+ active clients and deliver the highest level of experience to customers
• Handle core business operations, including team coordination, process optimization, vendor and client relationships, and billing.
• Collaborate with leadership team to define and execute strategic initiatives for scaling operations and enhancing customer satisfaction.
• Create documentation, SOPs and playbooks for ongoing improved efficiency and scaling operations
• Track and improve key customer success metrics
• Identify and implement efficiency improvements across the customer success
• Client Success
• Own the end-to-end client experience from onboarding to ongoing Rolls-Royce level concierge support
• Manage daily communication with clients and team, primarily written communication via Slack (minimal meetings)
• Lead client calls with leadership team, including kick-off calls, and monthly performance reviews
• Interface with our community and Media Buyer talent to support them when needed

We are very close to scale mode at our company, so there is very high potential for growth and impact here. We bring on brands that you have probably heard of already. We serve well-known brands, including large celebrity influencers, major commerce brands, and people you see on TV or advertising on TV.

If you’re looking to work with exciting and impactful online businesses that contribute useful products & services to humanity, we got them. As we scale, you'll have the opportunity to build teams and shape our company’s operations while growing alongside industry leaders.

At MediaBuyer.com, we hire people to work with us for 5-10 years plus. Our main focus is fostering long-term relationships, coaching our team members and helping them grow in the company to become more valuable long-term assets.

We are not looking for short-term mercenary types.

We are 100% remote.

You will be looked after and part of our online tight-knit family. There is also significant potential for career growth, and we offer profit-sharing with core team members. Our team leaders started in support roles, and we prioritize promoting and hiring from within! We hire based on culture first, ability to learn a fast second, and skills last. 

Vision

We are building the most transparent and merit-based media buyer marketplace on the web. Though our ultimate mission is to transform advertising into a force for good by uniting purpose-driven brands with proven media buyers who can help them grow.

We want to be a 1-click catalyst that enables entrepreneurs to instantly and ethically promote morally good products that contribute to humanity. Ultimately, we aspire to make advertising more truthful, informative, and entertaining.

This role begins part-time with clear transition to full-time as we scale.