Assistant Manager(02532) - 1441 S Guilford rd

As an Assistant Manager at RPM Pizza, you will oversee daily operations within the store. This includes managing the team, ensuring customer satisfaction, training staff, maintaining store cleanliness, and meeting service goals. You’ll work closely with the General Manager and lead your team to implement best practices in service and safety.

To become an Assistant Manager at RPM Pizza, you need to be at least 18 years old, have strong communication skills, possess a positive attitude, and be food safety certified as required by your area. Additionally, completion of the RPM Freshman class is necessary to ensure you’re well-prepared for the responsibilities of the role.

While prior management experience can be helpful, it is not strictly required to apply for the Assistant Manager position at RPM Pizza. We value enthusiastic candidates who are willing to learn and develop their leadership skills through our training programs and on-the-job experience.

The work environment at RPM Pizza is fast-paced and engaging. As an Assistant Manager, you will have the joy of collaborating with a dynamic team while ensuring customers leave with a smile. We emphasize fun, teamwork, and a commitment to excellence, creating a culture where everyone feels valued and inspired.

RPM Pizza offers competitive pay for Assistant Managers, along with opportunities for bonuses. Additional benefits include medical, dental, vision, and life insurance for those who enroll in the company medical plan, as well as a 401K program. We also support career development through RPM Pizza College.

In dealing with a difficult customer, I would first listen attentively to their concerns without interruption, showing empathy for their situation. After fully understanding their issue, I would work diligently to resolve it, whether that means replacing their order, offering a discount, or simply ensuring they leave satisfied. Clear communication and a positive attitude are key.

My leadership style is collaborative and supportive. I believe in leading by example and empowering my team to take ownership of their roles. I prioritize open communication and mentorship, ensuring every team member feels valued and capable of contributing to our goals.

I have experience in inventory management by monitoring stock levels, placing accurate orders, and implementing efficiency measures to minimize waste. At RPM Pizza, I would focus on maintaining optimal inventory levels to meet customer demand while reducing costs.

I would keep the team motivated by maintaining a positive atmosphere and encouraging open communication. Offering incentives for reaching sales goals and recognizing individual contributions and achievements can also boost morale and performance, especially during high-pressure times.

I am passionate about the food industry and believe in the importance of excellent service. Working as an Assistant Manager at RPM Pizza offers me a chance to contribute to a well-respected franchise while growing my leadership skills and collaborating with a dedicated team.

During busy periods, I prioritize tasks by assessing which responsibilities are urgent for customer satisfaction and overall store operations. Using a structured approach, I delegate appropriately to ensure efficiency while also being flexible to adapt as conditions change.

To maintain a clean and safe work environment, I would enforce health and safety standards rigorously, conduct regular inspections, and ensure all team members are trained on proper sanitation procedures. A clean space promotes not only safety but also enhances the customer experience.

In a previous role, I encountered a situation where two team members had a disagreement. I addressed the issue privately with each individual first to understand their perspectives, then facilitated a meeting to allow them to communicate openly. This approach helped resolve misunderstandings and fostered better collaboration.

I handle stress by remaining calm and focusing on solutions. I prioritize tasks and encourage a supportive environment where team members can assist each other. This approach helps to minimize stress and ensures the team stays productive and positive.

I admire RPM Pizza's commitment to community involvement and its efforts in forming partnerships and donations to local causes. I believe that being actively engaged in the community not only strengthens customer relationships but also contributes positively to the environment we operate in.