Dutch Speaking Client Support Specialist - Remote In Greece
Mercier Consultancy is excited to offer a position for a Dutch Speaking Client Support Specialist, allowing you to work remotely from Greece. In this vital role, you will provide exceptional support to our Dutch-speaking clients, ensuring their inquiries and issues are addressed promptly and effectively. Your linguistic skills and customer-focused approach will enable you to create positive experiences for our clients while helping them navigate our services. If you are passionate about customer service and enjoy working in a flexible environment, we would love to hear from you!
Responsibilities
- Handle client inquiries via phone, email, and chat in Dutch, providing solutions and support.
- Assist clients with troubleshooting, account management, and service-related questions.
- Collaborate with internal teams to resolve complex issues and improve client satisfaction.
- Document and maintain accurate records of client interactions and feedback.
- Identify client needs and offer tailored solutions to enhance their experience.
- Stay updated on product offerings and changes to provide accurate information to clients.
- Participate in training and professional development activities to improve service delivery.
- Fluency in Dutch and English, both written and spoken, is mandatory.
- Previous experience in client support, customer service, or a related field is preferred.
- Strong communication skills with an emphasis on active listening and empathy.
- Ability to work independently and manage time effectively in a remote setting.
- Problem-solving skills and a proactive approach to addressing client needs.
- Comfortable using various software tools and platforms related to customer support.
- Willingness to work flexible hours as needed to accommodate client schedules.
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
Average salary estimate
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