Dutch Speaking Customer Service For Online Streaming Media
Mercier Consultancy Bulgaria is seeking a Dutch Speaking Customer Service Agent for our Online Streaming Media Department. In this engaging role, you will assist Dutch-speaking customers with inquiries related to our streaming services, helping them navigate content, troubleshoot issues, and ensure a smooth viewing experience. Your responsibilities will include answering customer questions, resolving technical problems, and providing information about subscription plans and features. If you have a passion for media and technology, along with excellent communication skills, we would love to have you on our team.
Responsibilities
- Deliver exceptional customer service in Dutch for inquiries related to online streaming services.
- Assist customers with account setup, subscription management, and content navigation.
- Troubleshoot technical issues and provide effective solutions.
- Maintain comprehensive documentation of customer interactions and feedback.
- Educate customers about available content, features, and subscription options.
- Collaborate with technical teams to ensure timely resolution of customer issues.
- Stay informed about the latest trends in streaming media and technology.
- Fluent in Dutch and English, both written and spoken.
- Experience in customer service, particularly in the online media or technology sector is preferred.
- Strong communication skills with a focus on customer satisfaction.
- Tech-savvy with a keen interest in online streaming platforms.
- Familiarity with customer support software and ticketing systems is a plus.
- Detail-oriented and capable of handling multiple inquiries simultaneously.
- Willingness to work flexible hours, including evenings and weekends, as needed.
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package
- Health Insurance
- Private Health Insurance
- And Much More...
Average salary estimate
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