German Speaking Support Center Advisor
Mercier Consultancy is seeking a motivated German Speaking Support Center Advisor to become part of our dynamic team. In this role, you will act as an essential communication link between our German-speaking clients and our services. Your primary responsibility will be to provide outstanding customer support, address inquiries, and resolve issues in a timely and efficient manner. If you are adept at problem-solving and have a passion for helping others, we invite you to apply!
Responsibilities
- Respond to customer inquiries via phone, email, and chat in German, offering assistance and solutions.
- Help clients with service-related questions and troubleshoot issues effectively.
- Maintain accurate records of customer interactions and problems for quality assurance.
- Work collaboratively with other departments to escalate and resolve complex customer issues.
- Provide constructive feedback to improve customer service processes and policies.
- Stay updated on service offerings, product changes, and industry trends to better support clients.
- Engage in training and continuous learning opportunities to enhance your skills.
- Fluency in German and English, both written and verbal, is essential.
- Prior experience in customer service or support roles is highly regarded.
- Exceptional communication skills and a strong commitment to customer satisfaction.
- Ability to manage customer inquiries and problem-solving efficiently.
- Strong organizational skills with meticulous attention to detail.
- Familiarity with customer service software and support tools.
- Collaborative mindset with the ability to work independently when needed.
- Flexibility to work varied schedules, including evenings or weekends, if required.
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
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