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German Speaking Support Center Advisor

Mercier Consultancy is seeking a motivated German Speaking Support Center Advisor to become part of our dynamic team. In this role, you will act as an essential communication link between our German-speaking clients and our services. Your primary responsibility will be to provide outstanding customer support, address inquiries, and resolve issues in a timely and efficient manner. If you are adept at problem-solving and have a passion for helping others, we invite you to apply!

Responsibilities

  • Respond to customer inquiries via phone, email, and chat in German, offering assistance and solutions.
  • Help clients with service-related questions and troubleshoot issues effectively.
  • Maintain accurate records of customer interactions and problems for quality assurance.
  • Work collaboratively with other departments to escalate and resolve complex customer issues.
  • Provide constructive feedback to improve customer service processes and policies.
  • Stay updated on service offerings, product changes, and industry trends to better support clients.
  • Engage in training and continuous learning opportunities to enhance your skills.
  • Fluency in German and English, both written and verbal, is essential.
  • Prior experience in customer service or support roles is highly regarded.
  • Exceptional communication skills and a strong commitment to customer satisfaction.
  • Ability to manage customer inquiries and problem-solving efficiently.
  • Strong organizational skills with meticulous attention to detail.
  • Familiarity with customer service software and support tools.
  • Collaborative mindset with the ability to work independently when needed.
  • Flexibility to work varied schedules, including evenings or weekends, if required.
  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Relocation Package
  4. Fully Paid Training
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 10, 2025

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