Spanish Speaking Service Desk Associate
Mercier Consultancy is actively looking for a Spanish Speaking Service Desk Associate to join our dedicated team. In this crucial role, you will provide essential technical support to our Spanish-speaking clients, ensuring that their service requests and technical issues are handled effectively. Your expertise in both customer service and technology will be vital in helping our clients achieve a seamless experience. If you are enthusiastic about technology and have a passion for helping others, we would love to have you on board!
Responsibilities
- Serve as the primary point of contact for Spanish-speaking clients, offering support via phone, email, and chat.
- Troubleshoot and resolve a wide range of technical issues related to software, hardware, and account services.
- Document each customer interaction and resolution in the service desk ticketing system.
- Work closely with other teams to escalate complex issues and deliver timely solutions.
- Provide informative updates to clients regarding the status of their requests.
- Educate clients on the usage of products and best practices to enhance their experience.
- Stay updated on service changes, new technologies, and company offerings to improve support.
- Fluency in Spanish and English, both written and verbal, is required.
- Previous experience in a service desk or customer support role is advantageous.
- Strong problem-solving skills and the ability to analyze issues critically.
- Excellent communication skills and a customer-oriented mindset.
- Familiarity with ticketing systems and IT service management is preferable.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- A commitment to continuous learning and adapting to new technologies.
- Willingness to accommodate flexible working hours, including evenings and weekends if necessary.
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
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