Greek Speaking Customer Service Agent - CS Department
Join the Mercier Consultancy team as a Greek Speaking Customer Service Agent in our Customer Service (CS) Department! We are seeking enthusiastic individuals who are dedicated to providing outstanding support to our Greek-speaking clients. This role offers a unique opportunity to make a significant impact on customer interactions and enhance their experience with our services.
As a crucial member of our team, you will address customer inquiries, provide solutions, and ensure that our clients receive the assistance they need in a timely manner. Your fluency in Greek will be key in fostering strong relationships and ensuring satisfaction across all touchpoints.
Responsibilities
- Respond to customer inquiries in Greek through phone, email, and chat
- Provide accurate information regarding our products and services
- Document interactions and maintain comprehensive records in our CRM system
- Work collaboratively with other departments to resolve issues
- Educate clients on how to effectively utilize our offerings
- Collect and report customer feedback to inform service improvements
- Engage in regular training sessions to stay informed about service updates
- Fluency in Greek and English, both written and verbal
- Excellent communication and customer service skills
- Previous experience in a customer service role is advantageous
- Strong problem-solving skills with the ability to think critically
- Detail-oriented with good organizational skills
- A positive, friendly attitude and a willingness to assist customers
- Ability to manage time effectively and work under pressure
Competitive Monthly Salary
Monthly Performance Bonus
Health Insurance
Private Health Insurance
2 Extra Salaries Per Year
And More...
Average salary estimate
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