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Portuguese Speaking Customer Support for Virtual Job & Freelance Platforms Depar image - Rise Careers
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Portuguese Speaking Customer Support for Virtual Job & Freelance Platforms Depar

Mercier Consultancy is excited to announce a unique opportunity for a Portuguese Speaking Customer Support Representative in our Virtual Job & Freelance Platforms Department for one of our clients! In this important Entry Level role, you will provide exceptional support to our Portuguese-speaking clients who are utilizing our platforms to find virtual job opportunities and freelance gigs. Your ability to communicate effectively will play a key role in enhancing their experience and success.

If you are enthusiastic about the gig economy, have strong problem-solving skills, and a desire to assist others in navigating their career paths, this position is an excellent fit for you. Join us in empowering individuals to achieve their professional goals!

Responsibilities

  • Respond to customer inquiries in Portuguese through email, phone, and chat
  • Assist users with questions related to job searches, platform features, and account management
  • Accurately document all client interactions and solutions in our CRM system
  • Collaborate with internal teams to resolve complex client issues
  • Provide guidance on best practices for utilizing the platform effectively
  • Collect and analyze user feedback to help improve our services
  • Engage in ongoing training to stay up to date with product changes and enhancements
  • Fluency in Portuguese and English, both written and verbal
  • Previous experience in customer support, particularly within virtual job forums or freelance platforms
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • A proactive approach to ensuring customer satisfaction
  • Ability to manage multiple inquiries efficiently in a dynamic environment
  • Familiarity with customer support tools and virtual job platforms
  • Competitive Monthly Salary
  • Monthly Performance Bonus
  • Fully Paid Relocation Package ( Flight, Transfer and Hotel )
  • Health Insurance
  • Private Health Insurance
  • 2 Extra Salaries Per Year
  • Support In Finding Accommodation After Hotel
  • Fully Paid Training
  • Free Greek Course
  • More Benefits and Discounts
  • And More...
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MATCH
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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 19, 2025

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