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MIF Loan Officer Assistant

M/I Homes has been building new homes of outstanding quality and superior design for more than 40 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of over 140,000 homeowners and grown to become one of the nation’s leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa.

Job Summary

Prepares applicable documentation for FHA, VA and Conventional mortgage loan applications and recommends required packages for loan approval.

Hourly Rate: $24.03 - $35.98 per hour, depending on experience and qualifications. This position is non-exempt and eligible for overtime pay for all hours worked in a workweek over 40.

This position is eligible for a monthly bonus at the discretion of management, based upon considerations that include the division’s and candidate’s overall performance.

Duties and Responsibilities

  • Proactively manage the loan process from origination to funding, analyzing documentation, anticipating needs, and proactively taking action.
  • Collects required documentation, and communicates loan application status to team members and real estate agents.
  • Responds to inquiries from team members, real estate agents, title companies, and mortgage operations associates.
  • Updates internal software systems for reporting.
  • Uploads documentation and packages loan applications for submission to processing.
  • Sets appointments with customers on behalf of MLO.
  • Attends weekly pipeline meeting with our local builder.
  • Adheres to company and regulatory timelines.
  • May occasionally originate mortgage loan applications and lock rates directly in the loan origination system.
  • Reports to the Branch Manager.
  • Assist with special projects as requested and perform additional duties as required.

Minimum Education Experience

High school graduate with at least one year of relevant course study including seminars and workshops combined with at least one year of related experience and/or training; general knowledge of loan processing and underwriting fundamentals.

Skills and Abilities

  • Customer-service oriented with good verbal and written communication skills for interaction with a variety of people inside and outside of the organization. 
  • Ability to elicit, interpret, analyze and evaluate given information relative to underwriting guidelines and lender requirements. 
  • Excellent organization skills and detail-oriented aptitude. 
  • General administrative abilities to include typing, filing and use of computer, calculator, copier and facsimile machines.

Work Conditions

Some weekend work may be required. Valid driver’s license required for travel remote sales offices and potential business associates.

M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee stock purchase plan, employee home purchase plan and more.

We are committed to attracting, developing, and retaining diverse talent that reflects the customers we serve and the communities where we live and work.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

#IND123

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CEO of M/I Homes
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Robert H. Schottenstein
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What You Should Know About MIF Loan Officer Assistant, M/I Homes

At M/I Homes, we're not just about building new homes; we're about fulfilling dreams. As a MIF Loan Officer Assistant, your role is crucial in our journey of quality and superior design that has lasted over 40 years. You'll proactively manage the loan process from origination to funding, ensuring our customers feel supported every step of the way. You'll collect necessary documentation and keep communication flowing with team members, real estate agents, and other key players in the mortgage process. We're looking for someone with excellent customer-service skills and the ability to pay attention to detail. If you're seeking a dynamic position that involves updating software systems and potentially originating mortgage applications, this is the perfect opportunity for you! We offer a competitive hourly rate of $24.03 to $35.98, depending on your experience, and you're eligible for overtime pay. Plus, there's room for bonuses based on your performance and team success. Join us in our mission at M/I Homes, where your contributions can make a real difference in the lives of our homeowners. If you're ready to take the next step in your career with a company that's committed to its employees and community, we want to hear from you!

Frequently Asked Questions (FAQs) for MIF Loan Officer Assistant Role at M/I Homes
What are the key responsibilities of a MIF Loan Officer Assistant at M/I Homes?

As a MIF Loan Officer Assistant at M/I Homes, your key responsibilities include managing the loan process from origination to funding. This includes collecting necessary documentation, updating internal software systems, and facilitating communication between team members, real estate agents, and other parties involved in loan processing. You will also have the opportunity to potentially originate mortgage applications and assist with various administrative tasks.

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What qualifications are required for a MIF Loan Officer Assistant position at M/I Homes?

To qualify for the MIF Loan Officer Assistant position at M/I Homes, candidates should possess a high school diploma along with at least a year of relevant coursework and experience in loan processing and underwriting basics. Strong communication skills, organization skills, and a detail-oriented mindset are essential for succeeding in this role.

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How does M/I Homes support its MIF Loan Officer Assistants in their careers?

M/I Homes is dedicated to the career growth of its employees, offering a comprehensive benefits package that includes health coverage, paid time off, and retirement plans. Additionally, we encourage our MIF Loan Officer Assistants to partake in training, workshops, and offer opportunities for career advancement within the company.

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What is the work environment like for a MIF Loan Officer Assistant at M/I Homes?

The work environment for a MIF Loan Officer Assistant at M/I Homes is fast-paced and collaborative. You'll be interacting with various stakeholders such as team members, title companies, and real estate agents. While some weekend work may be required, we prioritize a supportive atmosphere and ensure our employees maintain a healthy work-life balance.

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Are there opportunities for bonuses as a MIF Loan Officer Assistant at M/I Homes?

Yes! As a MIF Loan Officer Assistant at M/I Homes, you are eligible for a monthly bonus based on management's discretion, considering various factors such as your overall performance and the success of your division. It's just one of the many ways we appreciate and reward our employees!

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Common Interview Questions for MIF Loan Officer Assistant
What experience do you have with loan processing as a MIF Loan Officer Assistant?

Be prepared to discuss any relevant experience in loan processing or mortgage applications. Highlight specific situations where you successfully managed documentation or improved processes in your previous roles.

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How do you ensure effective communication within a loan processing team?

Effective communication is key. Discuss how you prioritize updates, hold regular check-ins, and use digital tools to maintain clarity. Highlight specific experiences where communication played a crucial role in a successful loan processing.

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Can you describe a challenging situation you've encountered in loan processing, and how you handled it?

Share a specific instance where you faced a challenge, such as tight deadlines or missing documentation. Highlight the steps you took to resolve the issue and the positive outcome that resulted from your efforts.

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What tools and software do you have experience using in loan processing?

Discuss any loan origination software or document management systems you've used. If possible, mention specific software and how you utilized it to streamline processes or enhance communication within your team.

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How do you approach keeping organized while handling multiple loan applications?

Highlight your organizational strategies, such as using calendars, task lists, or software tools to manage deadlines and documentation. Describe how these methods helped you maintain efficiency and accuracy.

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Describe your customer service philosophy as a MIF Loan Officer Assistant.

Your customer service philosophy should center around empathy, responsiveness, and proactive communication. Provide examples of how you've prioritized customer satisfaction and handled inquiries in previous roles.

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How do you stay updated on changes in loan processing regulations?

Share your strategies for staying informed, such as attending workshops, subscribing to industry newsletters, or engaging in professional networks. Emphasize the importance of compliance in loan processing.

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What steps would you take if a loan application were denied?

Explain your approach to handling denied applications—whether it's working with the applicant to understand the reasons, looking for alternative solutions, or advising on the steps necessary to improve chances for approval.

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Why do you want to work at M/I Homes as a MIF Loan Officer Assistant?

Express your enthusiasm for M/I Homes and what attracts you to the company culture, values, or growth opportunities. Connecting your personal goals with the company's mission will strengthen your response.

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How do you prioritize tasks when juggling multiple loan applications?

Discuss your ability to assess urgency and importance in tasks. Mention tools or methods you use to effectively manage your workload and deliver timely results while ensuring accuracy.

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When our co-founder Irving Schottenstein was asked what he thought was our most important core value, he replied, "Always remember to treat our customers right". As a result, honesty, integrity and treating our customers right guide all of our act...

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Full-time, on-site
DATE POSTED
April 12, 2025

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