Global Enterprise Account Executive

As the Global Enterprise Account Executive at MikMak, you'll be primarily responsible for managing a portfolio of accounts, driving the retention sales process, and fostering long-term partnerships with our Fortune 1000 brand partners. You'll also need to collaborate with the Sales and Customer Success teams to ensure that customer solutions align with their objectives, keeping account health updated in Salesforce, and managing your renewal pipeline for accurate revenue forecasting.

To be considered for the Global Enterprise Account Executive role at MikMak, candidates should ideally possess over five years of experience in a revenue-carrying role, particularly within a SaaS startup setting. Experience working with Consumer Packaged Goods (CPG) brands, strong negotiation skills, and a proven track record of managing renewals while engaging multiple stakeholders are also essential.

The Global Enterprise Account Executive contributes significantly to MikMak's success by ensuring that assigned accounts receive personalized attention and strategic insights, helping them to leverage our eCommerce platform effectively. Your role directly impacts customer satisfaction, retention rates, and recurring revenue through effective communication and alignment of MikMak solutions with customer goals.

At MikMak, the work culture is collaborative, dynamic, and supportive, especially for the Global Enterprise Account Executive. We encourage open communication and teamwork across various departments, ensuring that you have the resources you need to succeed. Our commitment to a diverse and inclusive environment helps foster innovation, creativity, and personal growth for every team member.

Key skills that are crucial for excelling as a Global Enterprise Account Executive at MikMak include excellent communication and negotiation skills, strong organizational abilities, a customer-oriented mindset, and proficiency in Salesforce for managing accounts. You should also be able to multitask effectively and thrive in a performance-driven environment to contribute positively to our customer relationships.

When answering this question, highlight specific examples of how you have successfully managed multiple accounts in the past, focusing on strategies you utilized to maintain relationships and drive renewals. Discuss how your organizational skills helped you keep track of client needs and account performance.

Demonstrate your approach to navigating intricate renewal processes by discussing techniques you use to build consensus among stakeholders. Cover communication strategies, the importance of understanding varied perspectives, and provide examples where you’ve successfully closed complex deals.

Share your familiarity with the ValueSelling framework, touching on how you’ve applied it in past roles to enhance customer engagement and sales effectiveness. Offer a specific instance where this methodology contributed to a successful client relationship.

Describe your process for understanding customer goals and aligning them with product offerings. Discuss techniques like regular check-ins, feedback loops, and setting up metrics to measure success, emphasizing your proactive approach to keeping the relationship thriving.

Discuss various organizational tools and methods you use, such as calendaring, CRM systems like Salesforce, and prioritization techniques that help you stay on top of your tasks. You could also mention adapting quickly to changing priorities while maintaining focus on key objectives.

Outline a scenario where you engaged in contract negotiations, focusing on your preparation, communication tactics, and how you addressed objections. Conclude with the outcome, showcasing the positive impact on both the company and the client.

Offer your insights on current market trends affecting account executives, such as evolving customer expectations or shifts in technology. Emphasize how you would adapt strategies to meet these challenges and maintain strong customer relationships.

Use this opportunity to present a real example where you championed customer demands by recalling how you collaborated internally with different teams. Explain how this advocacy led to positive outcomes for both the customer and your company.

Talk about key performance indicators (KPIs) relevant to account management, such as customer retention rates, deal closure times, or upsell rates, and explain how you continually assess your effectiveness against these metrics.

Convey your genuine enthusiasm for MikMak’s mission, the innovative tools it offers, and how your values align with the company culture. Personalize your answer by referencing specific aspects of MikMak that resonate with your career goals and aspirations.