Solutions Engineer

As a Solutions Engineer at Miro, you will be responsible for understanding customer challenges, collaborating with Account Executives, and acting as a technical advisor for Commercial and Mid Market clients. You'll deliver technical presentations, create demo content, and lead Proof of Concepts while communicating customer needs to the product and engineering teams.

To qualify for the Solutions Engineer position at Miro, you should have at least 3 years of experience in a technical or customer-facing role, with a minimum of 1 year in pre-sales solutions engineering. Additionally, familiarity with identity providers, enterprise security solutions, and REST APIs is highly valued.

Essential skills for a Solutions Engineer at Miro include excellent communication, strong value selling abilities, proficiency in presenting technical and business insights, and critical thinking skills. A passion for continuous learning and adapting to new technologies is also crucial.

The culture at Miro emphasizes collaboration, diversity, and inclusion, creating a supportive environment for Solutions Engineers. We believe that great ideas come from diverse teams working together, and we foster a space where creativity and teamwork flourish.

Miro offers a comprehensive benefits package for Solutions Engineers that includes competitive salary, 401k matching, health insurance, flexible time off, and an annual learning allowance. We prioritize the well-being of our team members with additional perks like office snacks and donations matching.

In an interview, emphasize your experience in actively listening to customer needs, asking clarifying questions, and providing tailored technical solutions. Highlight examples from past roles where you successfully gathered and documented these requirements.

Share a specific example that outlines your role in the sales process, the challenges faced, the strategies you implemented, and the impact your contributions made on closing the deal.

Discuss your familiarity with Miro or comparable platforms, how you've used them in previous roles, and how you can leverage that knowledge to engage with customers effectively as a Solutions Engineer.

Explain your method of addressing objections calmly and confidently, using data to support your arguments, and showcasing success stories to reassure clients about the product's value.

Highlight your ability to maintain open lines of communication, schedule regular check-ins, and use project management tools to streamline collaboration and keep all teams aligned.

Talk about breaking down complex information into digestible parts, using analogies, and focusing on the business impact relevant to that audience, emphasizing how Miro solves their specific challenges.

Share techniques such as root cause analysis, brainstorming solutions, evaluating alternatives, and considering the long-term implications of your decisions to illustrate your problem-solving process.

Provide a specific example where you identified bottlenecks, researched best practices, and implemented a new strategy that led to increased efficiency or client satisfaction.

Discuss your commitment to ongoing learning through courses, webinars, and industry publications, as well as networking with other professionals in the field to share insights and knowledge.

Express your passion for working in a collaborative environment and your enthusiasm for Miro’s innovative approach to enhancing team productivity, emphasizing how you can contribute to the company's mission and client success.