Job details

Support Engineer

At MMGY Global, we believe nothing shapes your view of the world like travel. So every day, we share our client’s stories from a perspective that inspires people to see the world differently. Our personalized service and strategy connect media, consumers and influencers across the globe, taking people to new places and changing their view for the better. At MMGY we inspire people to go places.

We have an immediate opening for a Support Engineer, in our Overland Park office. The Support Engineer is primarily responsible for providing first tier support to end users. This responsibility includes onboarding and offboarding new employees, maintaining existing software services, and maintaining and deploying end user hardware. They will also be assisting with documentation for processes and working with the Help Desk Manager to install, troubleshoot, upgrade, & repair infrastructure components. The Support Engineer is expected to become knowledgeable of core systems used by MMGY Global and able to take on the challenge of learning new systems as they are added.

Responsibilities:

Provide excellent technical support by using good troubleshooting techniques and deploying technically accurate and best practice solutions to end user support requests
Demonstrate professionalism, helpfulness, and care to all users
Prioritize support response to ensure timely and accurate help desk support
Document in real-time all support requests regardless of source, actions taken, and their resolution in the Help Desk ticketing system
Deliver new employee training when employees join MMGY Global
Assist with Computer & peripheral inventory management and forecasting, and lease planning & execution
Assist with Software license inventory and management
Assist with documenting and executing operational practices and procedures to ensure licenses are available and systems remain online
Maintain building access through proximity access systems
With direction work with external suppliers as needed to resolve outstanding service issues or acquire services
Prepare and operate audio-visual equipment for large and “All Agency” meetings
Some travel may be required
Some after hours and weekend work may be necessary

Experience Requirements:

1+ years experience managing help desk work using a formal ticketing system
Basic familiarity with network and routing protocols such as VLANs, Ethernet, Access Lists, TCP/IP, DNS, DHCP, SMTP, SNMP, WINS, etc.
Solid understanding of the following technologies: Windows Operating System, MacOS, JAMF, Google Workspace, Okta, Video Conferencing Platforms, VoIP
Experience servicing Multi-Function Devices
Experience troubleshooting with a strong ability to problem solve

Other Requirements:

Strong Communication skills - verbal, written interpersonal
Understanding of technology terms and acronyms
Excellent Customer Service skills and ability to relay information effectively between users and IT team
Strong Organizational, Analytical and Prioritization skills
Proven experience in documentation and reporting
Agency experience a plus, but not required

Educational Experience:

Bachelor's degree in Computer Science/Information Technology or similar technical program combined with work experience

MMGY Global provides a comprehensive PTO + benefits package inclusive of a hybrid telework policy. Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa. MMGY Global is an Equal Opportunity Employer.

Who Are We? We’re a travel-obsessed collective of more than 600 people across the country and around the globe. And when we say we inspire people to go places, we mean ALL people. That’s why we’re focused on nurturing a workforce that’s as diverse as the places we visit — welcoming candidates of all ages, genders and gender identities; ethnicities and religions; people of color; LGBTQIA+ people and their allies; working parents; veterans; and those with disabilities.

MMGY Global Glassdoor Company Review

3.5

MMGY Global DE&I Review

3.7

CEO of MMGY Global

Clayton Reid

Approve of CEO

Average salary estimate

$60000 / YEARLY (est.)

min

max

$50000K

$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Support Engineer, MMGY Global

At MMGY Global, we firmly believe that travel offers a unique lens through which to view the world. We're excited to announce a fantastic opportunity for a Support Engineer to join our vibrant team in Overland Park. In this pivotal role, you'll be the first line of support for our diverse user base, ensuring a smooth onboarding experience for new employees and maintaining essential software and hardware systems. Your day-to-day will involve diagnosing and resolving technical issues while providing top-notch customer support. We value professionalism, enthusiasm, and a can-do spirit! You'll be expected to document support requests in real-time and assist our Help Desk Manager with various IT tasks. Familiarity with technologies like Windows, MacOS, and Google Workspace is key, while a basic understanding of network protocols will set you up for success in this role. At MMGY Global, we're committed to nurturing a diverse workforce and providing a supportive environment for all employees. If you're ready to embark on this exciting journey and help shape the travel experiences of countless individuals, we'd love to hear from you. Join us, and let's inspire people to explore the world together!

Frequently Asked Questions (FAQs) for Support Engineer Role at MMGY Global

What does a Support Engineer do at MMGY Global?

At MMGY Global, a Support Engineer primarily provides first-tier support to end users, including onboarding and offboarding employees, managing software services, and maintaining hardware. You’ll troubleshoot technical issues while ensuring excellent customer service to enhance user experiences.