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Luxury Community Concierge - The Carlyle(Westwood)

Are you ready to step into the world of opulence and redefine legendary service?


Action Property Management is seeking an exceptional individual to join our elite team as a Full-Time Concierge/Valet at our prestigious luxury high-rise, The Carlyle, located in Westwood. As the face of The Carlyle, you will take on a pivotal role in curating an exceptional experience for our residents and guests, setting the tone for their visit and ensuring they feel welcome and valued. We’re looking for a confident and charismatic individual who genuinely cares about people and leaves a remarkable, lasting impression. 


Compensation: $23.00 - $26.00

Schedule: Various days. Generally: 2:30 pm-11:00 pm. Must be able to work weekends.

 

Here are a few perks to joining this amazing team:

Career Growth Opportunities.

Annual Bonus - based on tenure.

Full uniform and dry cleaning provided

Flexible Schedules

Fun Team Oriented Environment – Holiday celebrations, Staff Appreciation Lunches, Training & Mentoring

 

Why You’ll Love Working at Action

Birthday Holiday: Enjoy a special day off to celebrate your birthday.

One-on-One Mentoring: Receive personalized guidance and support for your professional growth.

10 Days’ Vacation: Take time to relax and recharge with generous vacation days.

Team Member Incentive Program: Earn rewards for your hard work and dedication.

Comprehensive Health Benefits Plan: Our comprehensive benefits package includes medical, dental, vision, 401(k) with company match, and life and disability support for qualifying team members.

Pet Insurance: Care for your furry friends with our pet insurance options.

Year-End Bonus: Celebrate your contributions with an annual bonus.

Employee Discounts: Enjoy discounts on retail, travel, and entertainment through LifeMart.

 

What You’ll Do (Job Duties)

In representing Action Property Management and the Association, my role involves delivering exceptional 5-star customer service and ensuring 100% resident satisfaction. I oversee and supervise the operations of the front driveway, directing all incoming traffic and coordinating with the valet to manage vehicle status. I escort residents and guests into the building in line with hospitality guidelines, assist with loading and unloading luggage, groceries, and other items from vehicles, and maintain the appearance of the front door, front driveway, and lobby. Additionally, I perform valet duties such as retrieving, parking, and relocating vehicles, and I am cross-trained in concierge responsibilities. I monitor lobby activity, maintain access control, provide concierge services, answer and direct incoming phone calls, and manage the receipt and distribution of resident parcels. Addressing resident and guest concerns and questions, I demonstrate a strong understanding of the association's governing documents.


Requirements:

Must be over 18 years of age and successfully pass a pre-employment background check and drug screening

At least 6 months of customer service experience. Hospitality, luxury retail, or fine dining experience is preferred

Must be willing to Valet as all these positions will be cross-trained in everything.

Must have a valid California Driver's License

Hospitality Management college students or recent graduates are highly desired

Polished and professional appearance and demeanor

Upbeat and positive team player attitude

Strong judgment and solutions-oriented

Proactive customer service approach

 

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us.  Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

 

Join us in our mission to redefine the HOA industry and ensure residents LOVE where they live.

 

Action Property Management is an Equal Opportunity Employer and supports a Drug-Free Workplace. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

#LI-DA1


$23 - $26 an hour
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Average salary estimate

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$47920K
$54080K

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What You Should Know About Luxury Community Concierge - The Carlyle(Westwood), Action Property Management

Step into the world of luxury and become the heart of service at The Carlyle in Westwood, where Action Property Management is on the hunt for a passionate Luxury Community Concierge. In this full-time role, you'll be the first impression for our residents and guests, creating a warm and welcoming atmosphere that represents the prestigious community. Your day-to-day will involve a delightful mix of managing the front driveway operations, providing five-star customer service, and engaging in everything from assisting with luggage to answering resident inquiries. You'll be surrounded by a team that values professionalism while also having fun at work, with perks like mentoring, generous vacation days, and even pet insurance! The ideal candidate should have some customer service experience, a valid California driver's license, and above all, a radiant personality that shines through every interaction. If you're ready to elevate hospitality and grow your career, The Carlyle at Action Property Management is the place to be.

Frequently Asked Questions (FAQs) for Luxury Community Concierge - The Carlyle(Westwood) Role at Action Property Management
What are the responsibilities of a Luxury Community Concierge at The Carlyle?

As a Luxury Community Concierge at The Carlyle, you will be tasked with delivering unparalleled customer service by managing the front driveway operations, assisting residents and guests with their needs, and ensuring a welcoming environment at all times. This includes overseeing valet services, responding to inquiries, and maintaining the appearance of common areas. Your role is crucial in curating an unforgettable experience for all who enter the building.

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What qualifications are needed for a Luxury Community Concierge position at The Carlyle?

To qualify as a Luxury Community Concierge at The Carlyle, candidates must be over 18 years old, possess a valid California Driver's License, and pass a pre-employment background check and drug screening. Previous customer service experience is essential, with a preference for candidates having backgrounds in hospitality, luxury retail, or fine dining. A polished appearance and strong interpersonal skills are also important, as is a proactive approach to customer service.

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What benefits are offered to Luxury Community Concierges at The Carlyle?

Working as a Luxury Community Concierge at The Carlyle comes with numerous benefits, including flexible schedules, comprehensive health benefits, a team-oriented work environment, and various growth opportunities. Employees enjoy perks such as a birthday holiday, 10 days of vacation, a year-end bonus, employee discounts, and a chance to participate in holiday celebrations and staff appreciation events.

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How does one succeed as a Luxury Community Concierge at The Carlyle?

Success as a Luxury Community Concierge at The Carlyle hinges on a genuine desire to create remarkable experiences for residents and guests. This involves being proactive in anticipating needs, maintaining a positive demeanor, and displaying strong judgment in handling situations. Demonstrating an understanding of the community's guidelines and fostering a friendly, upscale atmosphere will contribute significantly to your effectiveness in this role.

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What does the training process look like for a Luxury Community Concierge at The Carlyle?

At The Carlyle, new Luxury Community Concierges undergo an extensive training process that includes cross-training in various aspects of the role, such as valet operations and concierge duties. This holistic approach not only equips you with the skills needed to excel but also ensures that each team member is well-versed in delivering the luxurious service expected by residents and guests.

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Common Interview Questions for Luxury Community Concierge - The Carlyle(Westwood)
How would you handle an irate resident at The Carlyle?

When dealing with an irate resident, it's crucial to remain calm and listen actively to their concerns. Acknowledge their feelings and reassure them that you're there to help. Provide clear and actionable solutions or alternatives to their issue while maintaining a professional demeanor. Always follow up to ensure their satisfaction.

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Can you describe a time when you provided exceptional customer service?

In answering this question, provide a specific example where you went above and beyond to meet a customer's needs. Highlight your proactive approach, any challenges you faced, and the positive outcome of your actions, emphasizing the importance of creating memorable experiences.

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What do you believe is the most important quality for a Luxury Community Concierge?

The most important quality for a Luxury Community Concierge is empathy. Understanding and genuinely caring about residents' needs allows you to offer personalized and exceptional service. Being approachable and able to create a welcoming environment sets the tone for a positive experience at The Carlyle.

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How do you prioritize tasks when multiple guests need assistance?

Prioritizing tasks requires effective time management. Start by assessing the urgency and importance of each request and address them in a timely manner. Utilize keen multitasking skills and communicate clearly with guests to manage their expectations while ensuring that everyone feels valued.

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How would you manage the flow of traffic in front of The Carlyle?

Effective traffic management involves being aware of the incoming vehicles and directing them efficiently while ensuring safety. Use hand signals and clear communication with valet staff to coordinate movements and minimize wait times. Always remain vigilant and adaptable to changing situations.

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What tools or technology are you familiar with that can aid in concierge duties?

If you have experience with any property management systems, communication apps, or guest management software, be sure to mention them. Adaptability in learning new tools is critical, so express your eagerness to master any technological solutions The Carlyle uses to enhance service delivery.

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Describe a time when you resolved a conflict among guests.

Conflict resolution requires diplomacy and quick thinking. Describe a situation where you facilitated a discussion, listened to both sides, and proposed a fair solution. Emphasize your ability to remain neutral and diffuse tension, promoting a harmonious atmosphere.

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Why do you want to work as a Luxury Community Concierge at The Carlyle?

Express your passion for hospitality and service excellence. Highlight how The Carlyle aligns with your career aspirations, particularly in offering a luxury experience and being part of an esteemed team at Action Property Management, known for its commitment to quality.

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What steps do you take to maintain a professional appearance?

Maintaining a professional appearance is crucial in this role. Talk about adhering to the dress code, personal grooming habits, and the importance of a polished presentation to reflect the high standards expected at The Carlyle. Mention how you also encourage team members to uphold these standards.

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How do you ensure effective communication with your team and residents?

Effective communication is vital; I prioritize transparency and clarity. Regular team briefings, personal check-ins, and utilizing communication tools help maintain everyone on the same page. For residents, being approachable and open to feedback fosters trust and enhances relationships.

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To Improve the Quality of People's Lives.Our goal is to improve the quality of life for...1. Team Members & Their Families2. Residents3. Board Members4. Vendors5. The Community

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Full-time, on-site
DATE POSTED
December 26, 2024

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