Job details

Product Designer CX - contractor

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Who we are:

We’re a pan-European digital wealth manager with 130,000 active investors (growing fast!) and over €5 billion invested on our platform. With 220+ people across 4 offices in Italy and the UK, we’re supported and funded by Poste Italiane, Cabot Square Capital, United Ventures and Allianz. We started in 2011 in Milan with a simple vision - to help more people improve their financial well-being by making personal investing straightforward and accessible through technology. Fast forward a few years, and we’re known as one of the most innovative fintechs headquartered in the heart of London.

Mission

To provide investment solutions and advice to protect and grow client wealth through time.

Our Core Values:

We’ve built our business on three Principles:

Relationships are our first asset: We’re one team, built on trust, honesty and transparency. We value our relationships above all else.
Trust drives success: We give each other the space to grow. We empower our employees to succeed, so they can make a real impact.
Our customers dream big, just like us: We see the bigger picture and we make sure our customers see it, too. We’re always focused on the best outcomes for our clients and for each other, no matter what the goal, or how big the dream

We are seeking a talented and experienced Product Designer to join our team and take ownership of the design and user experience of our customer experience. As a Product Designer at Moneyfarm, you will work closely with the Customer Experience team and play a crucial role in shaping the digital presence of our brand and enhancing the overall user journey for our clients.

Responsibilities:

User-Centric Design: Develop a deep understanding of our users' needs, behaviours, and pain points through user research, feedback analysis, and data-driven insights to inform design decisions and measure the impact of design changes.
Web/Mobile App Design: Lead the design process for our applications, including but not limited to wireframing, prototyping, visual design, and interaction design.
UX/UI Optimisation: Continuously optimize the user experience and interface of our apps to ensure usability, accessibility, and engagement.
Collaboration: Champion design thinking within the organization, helping teams focus on the holistic customer experience including product managers, developers, marketers, and stakeholders to align design goals with business objectives.
Design System: Lead the development and maintenance of our design systems, patterns, and frameworks that support a cohesive brand and experience. Creating and maintaining design documentation, including style guides, component libraries, and usage guidelines.
Prototyping and Testing: Create interactive prototypes and conduct usability testing to gather feedback and validate design solutions.
Stakeholder Management: Presenting design concepts and progress updates to stakeholders at various levels. Gathering and incorporating feedback from multiple stakeholders.
Stay Updated: Keep abreast of industry trends, best practices, and emerging technologies in web design and UX/UI to drive innovation and maintain competitive advantage.

Proven experience (5+ years) working as a Product Designer or similar role, preferably in a fintech or digital product environment.
Strong portfolio showcasing a range of projects with a focus on user-centred design principles, best practices, and responsive design solutions both on web and mobile.
Demonstrated experience building, implementing, and evolving design systems to ensure consistency and efficiency across digital products.
Proficiency in creating high-fidelity prototypes using tools such as Sketch, Adobe Creative Suite, Figma, or similar.
Proficiency in creating micro animations/interactions using tools such as Rive o Lottie
Solid understanding of front-end development technologies and iOS/Android HIGs to effectively collaborate with developers.
Excellent communication skills with the ability to articulate design decisions and rationale to both technical and non-technical stakeholders.
Knowledge of accessibility standards (WCAG) and best practices.
Familiarity with agile methodologies and design sprints.

Preferred:

Deep understanding of the fintech industry and competitive landscape.
Experience with responsive and mobile-first design principles.
Bachelor's degree in Design, Human-Computer Interaction, or a related field.
Experience conducting user research, usability testing, and A/B testing.

What You Should Know About Product Designer CX - contractor, Moneyfarm

As a Product Designer CX at Moneyfarm, you’ll play a pivotal role in crafting the design and user experience that elevate our customers' investing journey. With over 130,000 active investors, our mission is to make personal investing accessible and transparent through innovative technology. You'll join a dynamic team of diverse professionals based in Italy and the UK, all committed to fostering financial well-being. In this contractor role, you’ll be responsible for understanding our users deeply, driving web and mobile app designs, and ensuring each interaction is as smooth as possible. Imagine leading a creative process where user research informs your design decisions and where collaboration is key. You’ll work closely with product managers, developers, and stakeholders to align our design goals with overarching business objectives, all while developing and maintaining a comprehensive design system that reflects our brand’s identity. Additionally, you’ll get to create compelling prototypes and conduct usability tests that bring your designs to life. You should have at least 5 years of experience as a Product Designer, ideally in a fintech environment, with a strong portfolio that showcases your user-centered design approach. Familiarity with design tools like Sketch, Figma, or Adobe Creative Suite is essential, and a solid understanding of front-end technologies will make collaboration with developers even smoother. If you're passionate about making a significant impact and helping us continue our growth in an exciting and fast-paced industry, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Product Designer CX - contractor Role at Moneyfarm

What are the main responsibilities of a Product Designer CX at Moneyfarm?

The Product Designer CX at Moneyfarm is responsible for user-centric design, leading web and mobile app design processes, optimizing UX/UI, and collaborating with cross-functional teams. This role embodies the essence of creating a seamless user journey by understanding clients' needs and integrating feedback into the design methodology while maintaining design systems that reflect the brand's identity.