Senior Associate, Billing

As a Senior Associate, Billing at MongoDB, you will be responsible for monitoring queries in the Marketplace Billing inbox, participating in financial reviews for Marketplace opportunities, and assisting with cash applications. You will also handle invoicing, reconcile accounts, and ensure compliance with internal processes. This role requires strong attention to detail and a professional approach to customer service.

To apply for the Senior Associate, Billing role at MongoDB, candidates should have a minimum of 2 years of experience in billing or order management. Familiarity with Marketplace Cloud Providers is a plus. Experience with Salesforce and NetSuite is preferred, along with intermediate to advanced Microsoft Excel skills. Strong attention to detail and a passion for customer service are essential for success in this role.

In the Senior Associate, Billing role at MongoDB, you contribute to customer satisfaction by effectively managing billing queries, providing accurate and timely responses, and assisting with order processing and reconciliation. Your role is crucial in maintaining transparent communication and ensuring that customers receive the service they expect as you work closely with internal teams to fulfill their needs.

At MongoDB, the Order to Cash team is characterized by its collaborative and high-performing spirit. As a Senior Associate, Billing, you will engage with driven professionals from diverse locations, fostering a supportive atmosphere that encourages growth and shared success. The team values open communication and often collaborates through platforms like Slack to solve complex billing issues together.

MongoDB promotes a healthy work-life balance for its employees, including those in the Senior Associate, Billing position. While you may occasionally be required to work late nights or weekends during quarterly closing periods, the company also emphasizes a hybrid working model and offers flexible schedules. This balance allows you to manage work commitments alongside personal responsibilities.

Certainly! When responding to this question, highlight any specific projects in which you've utilized Salesforce or NetSuite. Discuss how you navigated these systems, managed and reviewed orders, and how your skills helped streamline processes. This demonstrates both your familiarity with the tools and your effectiveness in leveraging them in a billing context.

To address this, emphasize your attention to detail and organization skills. Explain your methodology for ensuring accuracy, such as implementing checklists, using software tools for data validation, and regularly reviewing your work. Quoting examples where your initiatives led to error reduction would be beneficial.

Discussing active listening and responsiveness is key. You might say you prioritize understanding the issue fully before taking action. Describe your approach to follow-up communications to ensure the customer feels valued and heard, which is critical for the Senior Associate, Billing role at MongoDB.

Share a specific example where you faced a process change, explaining your thought process and the adaptation steps you took. Focus on your problem-solving skills and flexibility, showing how you manage change proactively and guide others through transitions smoothly as needed in a dynamic environment.

You might explain that you assess task urgency and importance, perhaps utilizing a priority matrix. Share how you set realistic deadlines, delegate when possible, and maintain communication with your team to ensure no critical tasks are overlooked, demonstrating your proactive planning.

Highlight both intrinsic and extrinsic motivators. You could say that you find fulfillment in providing excellent customer service and enjoying the challenge of problem-solving within billing processes. Express a desire to contribute to the company's overall success through seamless financial operations.

Discuss your understanding of these policies and how you keep updated with any changes. You could also mention examples of how you have implemented compliance measures in previous roles—like conducting regular audits or training sessions—showing your proactive approach to adherence.

Describe your hands-on experience with cash applications, focusing on accuracy and timeliness. Discuss your familiarity with procedures for applying payments to invoices and the importance of this area in customer satisfaction, which is essential for the Senior Associate, Billing role at MongoDB.

You might explain that you first investigate to understand the root cause of the discrepancy. Discuss the steps you take to correct it, such as collaborating with the customer and relevant internal teams while ensuring transparent communication to resolve the issue effectively.

You could mention your methodical approach to reconciliation by maintaining organized records and using software tools to cross-reference data. Discuss the importance of accuracy and timeliness in reconciliations, illustrating your capability in this area as crucial for the Senior Associate, Billing role.