Customer Success Technical Architect (Eastern Time Zone)

About the role:

We’re looking for an experienced Customer Success Technical Architect who loves helping people, solving problems, and wants to be a major factor in the success of our largest enterprise customers. This position is for someone with a strong technical aptitude, extensive customer-facing experience, and the ability to oversee multiple engagements. 

You will report to the Head of Field Engineering.

Here’s what you’ll be doing:

• Be a strategic technical counterpart to the Success team at Monte Carlo. 

• Define project scope based on the customer's needs and requirements, guide clear outcomes, and communicate technical and value propositions. 

• Deliver implementations of Monte Carlo, including on complicated data lake environments. 

• Define "best practice" approaches for achieving a desired technical capability through Monte Carlo.

• Deliver training and enablement on advanced technical concepts to technical customers.

• Create collateral, documentation, and other technical materials as needed

• Advocate on behalf of customers cross-functionally with Product, Engineering, Support, and Sales.

We’re excited about you because you have:

• 5+ years of experience in a technical, customer-facing role, preferably within the data technology space. Finding creative solutions to unlock the value of our product. Learn our customers’ data infrastructure so you can be prescriptive on how they should implement Monte Carlo.

• Firm understanding of some of the following: cloud data warehousing, data lakes, ETL concepts and workflows, BI solutions, SQL, and working with APIs; Networking experience a plus

• Experienced in use case discovery, scoping, and delivering complex solutions to multiple audiences 

• Worked with Enterprise customers before and managed multiple stakeholders and priorities

• Been part of a high-performing team. We hold ourselves to a high bar and set ambitious goals.

• Experience identifying and improving internal and customer-facing processes

• Previously worked in a startup environment. A high degree of ownership and appetite for ambiguity is critical, as well as a relentless desire to solve customer problems and chase down answers.

• Ability to travel to customer sites up to 25% of the time

#LI-REMOTE

About Monte Carlo

As businesses increasingly rely on data to power digital products and drive better decision-making, it’s mission-critical that this data is accurate and reliable. Monte Carlo, the data reliability company, is the creator of the industry's first end-to-end Data Observability platform. Named an Enterprise Tech 30 company in 2021 and 2022, a 2021 IDC Innovator, an Inc. Best Place Workplace for 2021 and 2022, and a "New Relic for data" by Forbes, we've raised $236M from Accel, ICONIQ Growth, GGV Capital, Redpoint Ventures, IVP, and Salesforce Ventures. Monte Carlo works with data-driven companies like Fox, PagerDuty, CreditKarma, and other leading enterprises to help them achieve trust in data.

Come As You Are

At Monte Carlo, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. 

Monte Carlo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are proud to be recognized for our world-class employee experience:

Monte Carlo Named One of the Best Places to Work in the Bay Area for 2022

Monte Carlo Great Place to Work Certified 2022

Data Quality Startup Monte Carlo Is A Unicorn After Fourth Funding Round In Two Years