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At Motive, we're all about empowering people who manage physical operations with innovative tools to boost safety, productivity, and profitability. As a Customer Success Manager - SMB, you'll be at the forefront of ensuring our customers with fleets of 5 to 29 vehicles unlock the full value of our cutting-edge platform. Your role is essential; you'll build strong relationships with clients, driving customer satisfaction while handling everything from onboarding to contract renewals. The exciting first step in this journey is collaborating with our Onboarding Project Manager to ensure a seamless rollout of services. Your technical acumen will shine as you support your customers proactively and help them navigate new features and product releases. Plus, you'll leverage data-driven insights to highlight the tremendous value they receive. Together with the Account Executive and Sales team, you'll steer qualified leads for expansion within your accounts. With proper engagement and advocating for our customers, you'll help bridge any gaps they encounter with our product. This is more than just a job at Motive; it's an opportunity to make a difference in how customers perceive and utilize our platform while contributing to our commitment to inclusivity and diversity in the workplace. If you thrive in a role that allows you to champion customer success and foster business growth, we'd love for you to join our team in Hybrid - Islamabad!
Motive provides technology to enhance safety, productivity, and profitability for over 120,000 businesses in various industries, while fostering a culture of excellence and inclusivity for impactful work.
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