Customer Success Manager - SMB
Skills
- Customer relationship management
- Time management
- Problem-solving
- Communication skills
- CRM software proficiency
Responsibilities
- Own a book of business of existing customers
- Maintain high levels of customer satisfaction
- Proactively engage with customers to assess value
- Ensure timely payments and contract renewals
- Prepare customers on new features
- Present data-driven insights to customers
- Identify trends and escalate as needed
Benefits
Average salary estimate
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