Job details

Professional Services Engineer (Canada)

About the Job

As a Professional Services Engineer at mParticle, you will design, develop, and deploy production-ready solutions for our customers, enabling seamless integrations with our technology and data ecosystem. You will collaborate with cross-functional teams, including Customer Success, Professional Services, and Production Engineering, to deliver scalable, high-quality solutions that meet customer requirements.

This role offers you the opportunity to work independently while receiving strong support from our team of industry experts. You’ll interact with leading minds in data technology and marketing, gaining exposure to cutting-edge platforms in machine learning, analytics, attribution, marketing automation, and social media.

At mParticle, we care deeply about our culture and our people. We aim to create an environment where you can do your best work, continuously learn, and love what you do. We are looking for individuals who thrive in dynamic environments, are driven by problem-solving, and are excited to contribute to a fast-growing organization.

The Successful Candidate Will:

Develop Solutions: Build scalable integrations tailored to customer requirements and specifications.
Optimize Processes: Enhance the efficiency of Professional Services Engineering by improving documentation, tools, and reusable code templates.
Collaborate Across Teams: Partner closely with Customer Success and Professional Services teams to ensure timely delivery of high-value solutions.
Scope Requirements: Translate customer needs into detailed technical requirements and accurately estimate development efforts.
Ensure Quality: Rigorously test and validate integrations to guarantee reliable and performant deployments.

Is this opportunity right for you? We are looking for candidates who have:

Technical Expertise:

Possess a 4-year undergraduate degree in Computer Science, Electrical Engineering, or equivalent professional experience.
Have 2-5 years of experience writing and deploying production-level code, with a strong grasp of software engineering best practices.
Demonstrate proficiency in building and consuming RESTful APIs.
Experience building microservice architectures that operate at a large scale with low latency; think billions of daily transactions.
Be experienced in managing CI/CD pipelines and working with AWS or similar cloud technologies.

Skills & Attributes:

Have a problem-solving mindset and strong attention to detail.
Exhibit excellent written and verbal communication skills, enabling effective collaboration with technical and non-technical stakeholders.
Thrive in fast-paced, ambiguous environments as a self-starter with a proactive attitude.
Be a team player who actively supports others and contributes to a positive team dynamic.

Bonus Skills:

Proficiency in Python
AWS-Certified Developer - Associate.
Familiarity with digital marketing tools such as analytics, attribution, ad serving, DMPs, push notifications, and social media platforms.

Perks & Benefits

We offer a holistic benefits package that includes comprehensive health care coverage, encompassing medical, dental, and vision, fully covered by the company for employees enrolled in our baseline plan. Additionally, we extend cost-effective sharing options for dependents, ensuring accessibility to necessary care for you and your loved ones while maintaining affordability for all. Our commitment to well-being also includes Mental health resources through Modern Health and pet insurance for our furry friends.
A truly adaptable work setting with flexible time off, 11 paid company holidays, and quarterly mental health reboot days in a 100% remote environment.
An ownership culture where individuals receive stock options and can fully participate in mParticle’s success.
100% fully paid parental leave for all employees (12 weeks for the birth-parent & 6 weeks for the non-birth parent) and real encouragement to take that time to bond as a family
Remote work allowance to ensure you’re fully set up for success

The Canada base salary range for this full-time position is $100,000 - $130,000 CAD based on location and level of experience + equity + benefits.

PLEASE NOTE: Our hiring team will only ever reach out to you via an @mparticle.com email address. Any website purporting to be mParticle that isn't hosted at mparticle.com or a subdomain is phishing or a scam. If you believe you've been targeted with a phishing attack centered around a job at mParticle, please contact us at security@mparticle.com.

mParticle Glassdoor Company Review

3.5

mParticle DE&I Review

3.8

CEO of mParticle

Michael Katz

Approve of CEO

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What You Should Know About Professional Services Engineer (Canada), mParticle

Join the innovative team at mParticle as a Professional Services Engineer! In this dynamic role, you'll have the opportunity to design, develop, and deploy solutions that integrate seamlessly with our extensive technology ecosystem. Collaborating with teams across Customer Success and Professional Services, you'll create scalable, high-quality integrations that make a real impact on our customers' experiences. This position allows for a level of independence while ensuring you have support from some of the industry's best minds. Your work will expose you to the latest in data technology and marketing, allowing you to engage with cutting-edge platforms in machine learning and analytics. At mParticle, we take pride in our vibrant culture that encourages continuous learning and a passion for excellence. We seek problem-solvers who thrive in fast-paced environments while contributing positively to our team dynamics. If you have a strong background in software development, including experience with RESTful APIs and cloud technologies like AWS, this could be your next great adventure!

Frequently Asked Questions (FAQs) for Professional Services Engineer (Canada) Role at mParticle

What are the key responsibilities of a Professional Services Engineer at mParticle?

As a Professional Services Engineer at mParticle, your key responsibilities include developing scalable integrations to meet customer specifications, collaborating with cross-functional teams for timely solution delivery, and optimizing internal processes through improved documentation and tools. You’ll also be required to translate customer needs into technical requirements and ensure high-quality deployments through thorough testing and validation.