Logistics Manager

As a Logistics Manager at Mrs. Alice, your primary responsibilities include managing all freight movement, ensuring timely delivery, maintaining operational KPIs on freight and carrier performance, overseeing the operational budget for inward freight, and collaborating cross-functionally with various teams. You will also be responsible for data accuracy regarding stock movement and developing innovative operational processes to drive efficiency.

To be a successful Logistics Manager at Mrs. Alice, you should possess strong analytical and data-driven skills, project management abilities, and excellent negotiation capabilities. Previous experience in managing freight in a hyper-scale digital or physical environment is essential, and a background in homewares is a bonus. Strong interpersonal communication skills and a keen interest in macro trends impacting shipping costs are also highly valued.

At Mrs. Alice, we believe in fostering a culture of improvement and innovation. As a Logistics Manager, you'll have opportunities to develop your skills through cross-functional collaborations, exposure to diverse challenges, and the chance to lead important projects such as developing new freight solutions. Additionally, we encourage our team to stay updated on industry trends, providing ongoing resources and support for professional growth.

A Logistics Manager at Mrs. Alice can expect a vibrant and collaborative working environment. We pride ourselves on our cool team culture, where creativity and input are welcomed. With 25 days of holiday allowance, performance-based bonuses, and special discounts for team members, we strive to keep our employees engaged and motivated. Join us to be part of a company redefining the homeware shopping experience!

Key performance indicators (KPIs) for a Logistics Manager at Mrs. Alice include achieving delivery timelines, maintaining optimal freight costs, ensuring data accuracy on stock movements, and improving operational efficiencies across various departments. Success in these areas is crucial for delivering outstanding customer experiences and enhancing overall business productivity.

When negotiating better freight rates, I would prioritize researching market conditions and understanding the various carriers’ offerings. Building a strong relationship with carrier representatives and demonstrating our business potential can leverage better terms. It's also beneficial to gather data on past freight performance to support my case during negotiations.

Ensuring accuracy in stock movement data involves implementing robust tracking systems and frequent reconciliations between physical counts and recorded data. I would promote a culture where team members understand the importance of data integrity and encourage cross-checking and reporting discrepancies immediately to maintain high standards of accuracy.

In my previous roles, I have successfully managed both imports and exports, ensuring compliance with relevant regulations. I regularly reviewed HS codes, duties, and tariffs, and collaborated with customs brokers to streamline the process. My focus on maintaining clear communication during shipments has been crucial in averting potential delays.

I utilize a combination of data analytics tools and key metrics, such as on-time delivery rates, cost per shipment, and customer feedback, to analyze freight performance. Regularly reviewing these metrics allows me to identify areas for improvement and make data-driven decisions to optimize our logistics strategy.

Managing relationships with carriers involves consistent communication and understanding their capabilities and constraints. I hold regular update meetings to review performance metrics and address any issues. Cultivating a partnership approach ensures they are invested in our success, leading to better service and pricing.

One of the most challenging projects I managed involved relocating stock from one distribution center to another while minimizing disruption to our supply chain. I developed a detailed project plan, coordinated with multiple teams, and tracked progress closely. This hands-on approach allowed us to successfully complete the project ahead of schedule, enhancing our operational efficiency.

My approach to driving innovation in logistics processes involves continuously evaluating our existing practices and seeking feedback from team members. I encourage a culture of experimentation, where new ideas can be tested through pilot programs. Collaborating with technology providers to explore automation and data analytics solutions is also a priority for me.

When faced with a supply chain disruption, I would quickly assess the situation to identify the cause and impact. I would communicate transparently with all stakeholders and work on alternative solutions, such as sourcing from backup suppliers or adjusting delivery schedules. Maintaining flexibility and open communication channels is key to mitigating the effects of disruptions.

Teamwork is essential in logistics management. Effective collaboration with various departments ensures seamless operations and helps address any issues promptly. I foster a team environment that encourages open communication and ideation, leveraging the strengths and insights of each team member to achieve common goals.

I am proficient in using various logistics management software, such as ERP systems for tracking inventory and shipments, as well as data analytics tools to assess performance metrics. Utilizing these technologies streamlines processes and provides valuable insights that drive informed decision-making in logistics.