Showroom & Design Consultant (CSR)

Summary:The Showroom & Design Consultant engages with customers in the showroom and helps them with their product selection and design.Work Hours:Monday – Friday 8am-5pm, and alternating Saturdays from 9am-1pm.Compensation: This hourly, non-exempt position pays from $18 to $24 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $45,000 and $60,000 annually, or more, depending on experience, overtime hours, and bonuses.To perform this job successfully, the individual must be able to do the following:• Provide flooring and countertop consultation to customers.• Maintaining and assisting with merchandising displays.• Point of contact for sample identification and processing and sample restocking.• Performs shipping and receiving activities for samples, merchandise and displays.• Performs various CSR duties and administrative duties.• Responsible for organization of the showroom environment.• Performs additional duties as required and or requested.Additionally the candidate must meet the following education and experience requirements:• H.S. Diploma or equivalent experience• Excellent sales and negotiation skills.• 3 years customer service experience• Customer centric, organized and must have good time management skills.• Basic math skills.This Role Has The Following Physical Demands• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.• While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently sits and may occasionally stand or walk.• The employee must occasionally lift, pull and move up to 25 pounds. Specific vision abilities required by this job include close vision.Benefits: MSI offers a comprehensive benefits package that includes:• Referral, Holiday, and Annual Bonuses• Annual pay increases• Paid Time Off• Medical, Dental, and Vision Insurance• Company-paid Short Term and Long Term disability;• Company-paid Life Insurance• Tuition Reimbursement• Traditional and Roth 401(k) plans with company matching contributions• Charitable donation matching programs• Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests.About MSI: Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone and pavers imported from over 36 countries on six continents.Over the years, MSI has been the recipient of many prestigious awards including:• Top 5 fastest growing companies - OC Business Journal• Supplier Diversity Award - Home Depot• #1 Flooring Distributor multiple years in a row - Floor Covering Weekly• Top Workplaces Award winner multiple times - Top Workplaces• MSI Founder named the Entrepreneur of the Year - Ernst and YoungMSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.