Automotive Service Advisor / Writer | Weekends Off | Chester

As an Automotive Service Advisor / Writer at Christian Brothers Automotive in Chester, your main responsibilities include greeting customers, guiding them through the repair process, managing store workflow, presenting repair solutions, selling services ethically, and building lasting customer relationships. You'll also assist with shuttling guests and ensure all repairs are performed to high standards, contributing to a positive team atmosphere.

To apply for the Automotive Service Advisor / Writer position at Christian Brothers Automotive in Chester, you should have a desire to serve customers with a superior level of service, a current driver's license, and a good driving record. Experience in an automotive customer service or sales role is preferred, along with proficiency in Windows-based software and automotive applications.

The Automotive Service Advisor / Writer role at Christian Brothers Automotive in Chester involves being on your feet for most of the workday, so dependability and reliability are essential. You should be able to lift and carry objects over 50 lbs and maintain a brisk pace in a high-volume environment while delivering excellent customer service.

Christian Brothers Automotive in Chester offers a variety of benefits for Automotive Service Advisors / Writers, including closed weekends to spend time with family, team performance bonuses, employer-paid financial wellness programs, paid vacation and holidays, healthcare benefits, and ongoing training for career advancement. Employees also have access to an employee point store for exciting rewards.

Christian Brothers Automotive in Chester is committed to the development of its employees through continuous training and opportunities for advancement. With programs like the CBA Flywheel Learning System, employees can enhance their skills and gain the knowledge needed to excel in their roles, ensuring a fulfilling career within the company.

When dealing with difficult customers, it's essential to listen actively to their concerns without interrupting. Acknowledge their feelings and express empathy. Use your expertise to provide solutions that meet their needs while maintaining a calm and professional demeanor. In cases where escalation is necessary, involve a manager to ensure effective resolution.

In my previous roles, I prioritized building relationships with customers by providing thorough explanations of services, maintaining clear communication, and following up on their satisfaction. I adapted to various customer personalities, ensuring each interaction was positive and professional, which helped foster loyalty and trust.

To manage time effectively, I prioritize tasks based on urgency and customer needs. I utilize scheduling tools to track appointments and workflow, collaborate with team members to streamline processes, and adapt quickly to unexpected changes, ensuring that I provide excellent service without delays.

I stay updated on automotive products and services by attending industry training sessions, participating in vendor demonstrations, and regularly reading industry publications. Networking with other professionals and engaging in online forums also provides valuable insights into new technologies and customer trends.

Exceptional customer service means going above and beyond to ensure customers feel valued and understood. It involves clear communication, providing transparent information about services, and following through on promises. Creating a welcoming environment where customers feel comfortable asking questions and voicing concerns is equally important.

In a previous role, I encountered a situation where a customer was confused about a complicated repair. I took the time to break down the technical aspects into simple terms, provided visual aids, and answered all their questions, which helped them understand the necessity of the repairs and build their trust in our services.

To ensure quality assurance, I double-check all repair orders and customer notes before finalizing services. I encourage open communication with my team to address any discrepancies and make sure we adhere to company standards. Regular feedback from customers also helps identify areas for improvement.

If a repair service is delayed, I would proactively communicate with the affected customer, explaining the reasons for the delay and providing an estimated completion time. I would also offer alternatives, such as arranging shuttle services if necessary, to maintain their convenience and satisfaction.

I want to work at Christian Brothers Automotive because I admire their commitment to customer-centric service and community values. I share a passion for transparency and integrity in automotive services, and I believe that my skills in building relationships align perfectly with their philosophy of putting people first.

Teamwork is crucial for the success of an Automotive Service Advisor as it fosters a collaborative environment where knowledge and skills are shared. It allows us to support one another during busy periods, ensuring a smooth workflow and enhancing customer experiences through seamless communication and cooperation.