Senior Manager, Field Ops

We’re on a mission to provide equitable access to economic opportunity, for everyone.

We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.

We work with over 1,500 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 16,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.

Join Multiverse and help us set a new course for work.

The Opportunity

TL;DR: Multiverse is looking for an exceptional Senior Manager, Field Ops to join the RevOps team to advise and partner with our UK Sales Leaders and help us supercharge our largest business unit.  This role is pivotal in driving sales rigor, providing actionable business insights, and propelling sales strategy alongside the UK GTM leadership team. You will engage in diverse special projects, from designing resource allocation models to managing the rollout of new sales forecasting processes and tools.

We are looking for a collaborative, data-driven problem-solver who loves diving into the details but who can also zoom out and connect the dots to solve big picture issues. This individual also can inspire and lead cross-functional teams to create and execute on org-wide workstreams (e.g. piloting new revenue streams, driving special projects to accelerate revenue, designing and reporting on new incentive structures to achieve targets).  The ideal candidate will possess strong leadership skills with the ability to influence decision-making, and a track record of playing a pivotal role in successful transformations. 

In this role, you will strategically build upon and optimize the existing UK revenue engine, in partnership with our UK Sales leaders and broader RevOps team (Central Strategy, Systems and Operations/Process teams specifically). Your expertise will be pivotal in driving Multiverse’s growth journey and enabling our internal go-to-market teams to efficiently generate revenue and scale within our existing customer base. This role will report directly to the Director of Revenue Strategy & Operations.

Specifically, you will

• Business Partnering: Serve as a strategic thought partner to a UK Area Vice President, developing solutions aligned with revenue goals.

• Cross-functional Collaborator: Partner with Sales, Strategic Finance, Marketing, and Data&Insights teams to drive revenue, productivity and operational efficiency.

• Reporting & Forecasting: Develop rigorous reporting and forecasting analyses on weekly/ monthly/ quarterly basis to track sales pipeline progress, meeting velocity, productivity, and risk in pipeline segments.

• Rhythm of Business Planning: Lead the annual and quarterly sales planning processes, including the development of regional business plans, customer segmentation, productive capacity and resource allocation.

• Analyze market trends, customer segments, and competitor activities to identify growth opportunities and mitigate risks, and define market strategies and objectives to enhance competitive positioning.

• Design, implement, and measure global transformation programs and deliver improvements to our operating model; own end-to-end execution of projects alongside your team and senior GTM leaders 

• Execute on critical analytics requests (e.g., defining key metrics, identifying trends and areas of improvement, building net new dashboard builds, reporting for QBRs, etc.)

• Working closely with our GTM Systems team, build and iterate on our Sales operations & tech stack (e.g., CRM, workflows, analytics, dashboards, etc) – identify and implement improvements to our existing workflows and processes to improve efficiency of our Sales teams.

• Enforcing and optimising key sales cadences, forecast calls, and QBRs to ensure Leaders and Regions have the data to run impactful, development centric sessions. 

• Helping identify areas of enablement needed within the Region, in partnership with our Sales Enablement team. Assessing the subsequent impact of these programmes on key performance metrics.

About you

• 6+ years of experience in an analytical role, preferably at a technology company or consulting firm; 2+ years of experience specifically in relevant teams (e.g., GTM or Sales Strategy and Operations, GTM Chief of Staff)

• Strong project management skills, with experience working cross functionally with the likes of Customer Success, Finance, Product, Sales, Marketing and more. 

• Proficient in handling and analysing large data sets utilising Excel and/or Google Sheets, bonus if you have experience with SQL!

• Experience with leading CRM platforms (Salesforce, Hubspot, etc) and experience creating C-suite-level dashboards within said CRM platforms 

• Demonstrated experience with data visualisation tools like Google Data Studio, Tableau, Looker, etc.

• Process and operational thinking: you can tackle a problem independently and quickly iterate to a solution, and then also document it in a way that's easy to understand for all audiences.

• You are a clear, effective communicator and are excited about working in a diverse, distributed team

• You can communicate complex problems and analyses simply to stakeholders across all levels, departments and between both technical and non-technical colleagues

• You have a positive-sum mentality - you’re equally excited about both rolling up your sleeves to get something done and reflecting on the bigger picture

• You are passionate about social and economic mobility and the goal of ensuring that all candidates have equitable access to apprenticeship opportunities

How we hire

Benefits

• Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support

• Hybrid & remote work offering - with weekly or monthly visits to the London office and the opportunity to work abroad 45 days a year

• Team fun - weekly socials, company wide events and office snacks!

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Right to Work

Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointmen