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Field Service Representative - Dispatchable - job 1 of 2

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

As a Field Service Representative, you’ll be on the front lines providing operational and maintenance
expertise on industrial wastewater treatment systems for one of our customers from a variety of
industries. This mission critical role involves working on a variety of technologies including media
filtration, industrial wastewater treatment and ultrafiltration (UF).

Key Characteristics 

  • Conduct critical and preventative maintenance and calibration activities
  • Consult with customer management and operation teams
  • Excellent mechanical know-how and problem-solving skills
  • Ensure contract compliance of volume and quality specifications
  • Operate, monitor, and optimize equipment performance

Duties & Responsibilities

  • Carry out mechanical, electrical and controls troubleshooting and repairs on equipment such as valves, air compressors, ejectors, process pumps, blowers, and instrumentation
  • Create and maintain site paperwork, and provide customers with detailed technical summaries of work performed
  • Maintain inventory of spare parts and adequate supply of chemicals and replacement parts
  • Monitor and maintain chemical injection systems.
  • Perform analytical testing such as: turbidity, pH, NH3, DO, COD and jar testing in addition to various other site-specific testing requirements
  • Review customer plant installations and compare against WTS reference drawings (P&IDs, electrical schematics, general arrangement, etc.)
  • Other duties as assigned

Knowledge, Skills & Abilities

  • Demonstrated ability to work independently and remotely with field services teams
  • Basic understanding of mechanical components and the ability to repair or assist in the repair of equipment on site (blowers, pumps, motors, level transmitters, flow meters, valves and gearboxes)
  • Ability to perform laboratory testing and apply results to operational conditions to optimize and improve facility performance
  • Ability to enter data into various databases
  • Provide customers and coworkers with informal training around operation and maintenance of their system

The job description is not designed to capture all the employee’s responsibilities but is intended to capture essential functions of the role. Responsibilities may change over time and may be assigned at any time. 

Qualifications

Required:

  • High School Diploma / GED / Home School Certification OR international equivalent 2+ years’ experience of service/maintenance or equivalent in an industrial environment
  • Valid driver’s license
  • Ability to travel extensively within the region, which includes Texas, Arkansas, and Louisiana
  • Ability to work evenings, weekends and holidays, as needed

Preferred:

  • Bachelor or Associates Degree in Science/Engineering (STEM) or technical certificate in Instrumentation
  • TCEQ Class C Wastewater Operator’s License
  • Extensive experience working with critical and preventative maintenance
  • Extensive experience operating municipal or industrial wastewater treatment facilities

Additional Information

At VWTS, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer competitive benefits that include:

  • Health & Life Insurance
  • Paid Vacation & Sick Time
  • Paid Holidays
  • Parental Leave
  • 401(k) Plan
  • Flexible Spending Accounts
  • AD&D Insurance
  • Disability Insurance

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

Average salary estimate

$60000 / YEARLY (est.)
min
max
$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Field Service Representative - Dispatchable, Veolia Environnement SA

If you're passionate about making an impact in the world of environmental services, Veolia Group has the perfect opportunity for you as a Field Service Representative - Dispatchable. Located in the vibrant city of Dallas, Texas, you will be part of a global team dedicated to sustainable solutions for water, energy, and waste management. In this role, you'll provide crucial operational and maintenance expertise on industrial wastewater treatment systems for various customers. You'll get to work with cutting-edge technologies, including media filtration and ultrafiltration, while ensuring that everything runs smoothly and meets contractual obligations. Your hands-on skills will be put to the test as you troubleshoot and repair vital equipment like pumps and compressors. Not only will you consult with top-notch management teams, but you'll also enjoy the satisfaction of optimizing equipment performance and maintaining safe operations. The job isn't just about the technical side; you'll also get the chance to foster relationships with customers through training and support. This dynamic position involves plenty of variety, requiring a basic understanding of mechanical components and the ability to work independently in the field. If you’re ready to embrace challenges, drive solutions, and join a mission-oriented company that values diversity and sustainability, Veolia's Field Service Representative role is calling your name!

Frequently Asked Questions (FAQs) for Field Service Representative - Dispatchable Role at Veolia Environnement SA
What are the responsibilities of a Field Service Representative at Veolia Group?

As a Field Service Representative at Veolia Group, your main responsibilities will include conducting preventative maintenance and troubleshooting on industrial wastewater treatment systems. You’ll engage in mechanical and electrical repairs, maintain site paperwork, manage inventory, and perform various analytical tests crucial for system operations.

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What qualifications do I need for the Field Service Representative role at Veolia?

To qualify for the Field Service Representative role at Veolia, you need a high school diploma or equivalent along with at least 2 years of experience in service or maintenance within an industrial setting. A valid driver’s license is essential, and travel within Texas, Arkansas, and Louisiana will be required. Preferred qualifications include a degree in a STEM field, a TCEQ Class C Wastewater Operator’s License, and extensive maintenance experience.

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What skills are essential for a Field Service Representative at Veolia?

Essential skills for a Field Service Representative at Veolia include strong mechanical and problem-solving abilities, the capability to perform laboratory testing, and the ability to manage equipment inventories. You should also be comfortable working independently in remote areas and providing informal customer training on systems operations and maintenance.

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Does the Field Service Representative position involve travel?

Yes, the Field Service Representative position at Veolia involves extensive travel within the region, including Texas, Arkansas, and Louisiana. This travel is crucial for providing on-site expertise and ensuring that customers receive timely services.

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What benefits does Veolia offer to Field Service Representatives?

Veolia offers a competitive benefits package for Field Service Representatives, including health and life insurance, paid vacation and sick time, paid holidays, parental leave, a 401(k) plan, and disability insurance. They also emphasize a diverse and inclusive workplace culture.

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Common Interview Questions for Field Service Representative - Dispatchable
Can you describe your experience with wastewater treatment systems?

Highlight your prior roles and specific projects involving wastewater treatment systems. Discuss the technologies you've worked with, including any relevant troubleshooting or maintenance tasks to demonstrate practical knowledge.

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How do you approach troubleshooting equipment failures?

Explain your methodical approach, starting from symptoms to diagnosis. Describe how you gather information, consult with team members if needed, and prioritize safety during repairs, showcasing your problem-solving skills.

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What types of analytical tests have you performed in past roles?

Share your experience with specific tests such as turbidity, pH, and chemical oxygen demand. Discuss how you applied these results to improve operations, illustrating your analytical thinking and attention to detail.

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How do you handle working independently in remote locations?

Emphasize your self-motivation, decision-making skills, and ability to adapt to different environments. Include examples where you've successfully managed tasks alone while maintaining communication with your team.

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Can you give an example of a complex maintenance project you've completed?

Discuss a specific project, detailing your role, the challenges faced, and the steps taken to ensure success. Emphasize teamwork, safety protocols followed, and the positive outcomes of the project.

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What strategies do you use to maintain strong customer relationships?

Talk about your communication style, responsiveness, and user education practices that build trust. Include an example of a successful interaction that highlights your customer service skills.

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How do you prioritize your tasks when multiple issues arise?

Illustrate your prioritization process based on urgency, impact, and customer needs. Mention any tools or systems you use to keep track of tasks and ensure effective time management.

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What do you consider the most important factor for successful equipment operation?

Share your belief in the significance of regular maintenance and monitoring. Discuss how you ensure compliance with operational standards and the positive effects on both performance and safety.

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What technical skills do you bring to the Field Service Representative role?

List key skills such as electrical troubleshooting, mechanical repair, and familiarity with data entry systems. Provide examples of how these skills have been applied in past roles to enhance operational efficiency.

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Why do you want to work for Veolia Group?

Express your alignment with Veolia's mission of sustainability and environmental stewardship. Mention admiration for their innovative approaches in waste management and your enthusiasm for contributing to their goals.

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Veolia group is the global leader in optimized resource management. With nearly 169,000 employees worldwide, the Group designs and provides water, waste and energy management solutions which contribute to the sustainable development of communities...

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Full-time, on-site
DATE POSTED
December 30, 2024

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