Service Manager

Mercedes Benz of Foothill Ranch, a distinguished member of the Murgado Automotive Group, is a premier dealership renowned for representing some of the world’s most prestigious automotive brands. Our commitment to excellence in both vehicle sales and customer service sets us apart. We are excited to invite a dynamic and experienced Service Manager to join our team and lead our service department to new heights.

Position Overview:

As the Service Manager, you will be at the helm of our service department, responsible for overseeing all service operations and ensuring the highest levels of customer satisfaction. You will lead a dedicated team of service professionals, manage daily operations, and implement strategies to drive service department success. This role is perfect for a motivated leader with a passion for automotive service and a drive for excellence.

Key Responsibilities:

Leadership & Management:

Lead, mentor, and motivate the service team to deliver outstanding customer service and achieve departmental goals.

Oversee daily service operations, including scheduling, workflow management, and staffing.

Conduct regular performance evaluations and provide feedback to ensure continuous improvement.

Customer Service Excellence:

Ensure the highest levels of customer satisfaction by addressing concerns, resolving issues, and maintaining effective communication.

Develop and implement service initiatives to enhance customer experience and loyalty.

Operational Efficiency:

Monitor and manage service department productivity, efficiency, and quality standards.

Analyze service metrics and KPIs to identify areas for improvement and implement corrective actions.

Financial Management:

Develop and manage the service department budget, including labor, parts, and supplies.

Drive profitability by optimizing service operations and upselling additional services and products.

Collaboration & Coordination:

Work closely with other departments, including sales and parts, to ensure seamless operations and customer satisfaction.

Ensure compliance with all company policies, procedures, and industry regulations.

Qualifications:

Experience:

Proven experience as a Service Manager or in a similar leadership role within an automotive service environment.

Strong understanding of automotive service operations, including repair processes, parts management, and customer service.

Skills:

Exceptional leadership and team management abilities with a focus on employee development and motivation.

Excellent communication, interpersonal, and problem-solving skills.

Strong organizational skills and the ability to multitask effectively in a fast-paced environment.

Education:

High school diploma or equivalent required; a degree in Automotive Technology, Business Management, or a related field is preferred.

Other Requirements:

A valid driver’s license with a clean driving record.

Familiarity with dealership management systems (DMS) and automotive repair software.

Benefits:

Competitive Compensation: Attractive salary package with performance-based bonuses.

Health & Wellness: Comprehensive health, dental, and vision insurance options.

Retirement Plans: 401(k) with company match.

Work-Life Balance: Paid time off and holidays.

Professional Development: Opportunities for career growth and advancement within the Murgado Automotive Group.

Employee Perks: Discounts on vehicles, parts, and services.

Supportive Culture: A positive and collaborative work environment with a focus on team success.

Why Join Us?

At Murgado Automotive Group, we value excellence and innovation. As a Service Manager, you will have the opportunity to shape the future of our service department, lead a talented team, and make a significant impact on our customer experience. If you are a strategic leader with a passion for automotive service and a drive for success, we encourage you to apply.

How to Apply:

Ready to lead and inspire? Apply today by submitting your resume and a cover letter detailing your qualifications and experience for the Service Manager role at Murgado Automotive Group.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.