Job details

Front Office and Housekeeping Couple

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Company Description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provides accommodation that suits every budget and style – from campsites to luxury resorts. From Tropical North Queensland to the remote Tasmanian wilderness, we connect holidaymakers with incredible natural destinations that offer more than a change of scenery.

Owned by the NRMA Group, we have a large team across our holiday parks, resorts and support office who love what they do, all working together to make holiday magic. Because creating unforgettable holidays is not just our job – it’s in our nature.

Nestled along the stunning Tasman Peninsula, NRMA Port Arthur Holiday Park offers a perfect blend of relaxation and adventure for families and nature lovers alike. The park features a variety of accommodation options, from comfortable cabins to spacious campsites and glamping safari style tents! Guests can enjoy modern amenities including a well-equipped camp kitchen and woodfired pizza oven. Kids can have fun at the playground and bicycle pump track. With easy access to the historic Port Arthur site, pristine beaches, and scenic walking trails, this holiday park serves as an ideal base for exploring the rich heritage and natural beauty of the area.

Job Description

We are seeking experienced and enthusiastic couple to join our team as a Guest Service Agent and Housekeeping Attendant. We offer onsite staff accommodation with a shared room (and bed), so you must be comfortable sharing with your travel partner.

We're looking for people who can commit for a minimum of 6 months and open to longer-term employment.
Staff accommodation (shared) available
Please note: Port Arthur Holiday Park is not in an eligible location to be counted towards WHM visa days.

If you're looking for a new career adventure with your partner, let us know in your application!

What you’ll do:

You will provide an exceptional experience to our guests by working in your skilled area or multiple areas of the business such as guest services/reservations or housekeeping. You may be involved and rostered to perform hands on engagement in all aspects of day to day operations as follows:

Front Office – A friendly face to welcome guests, reservations and bookings, communicating guest needs to other departments.
Housekeeping - Cleaning/servicing rooms and public areas, maintaining clean and orderly storerooms/areas and par stock levels of linen, cleaning equipment and products for the rooms.

What you’ll bring:

Front Office experience with sound knowledge of NewBook, RoomMaster, Opera or a similar booking system
Previous housekeeping or cleaning experience
Certificate II in Hospitality (Operations) or equivalent experience
Problem solving skills including the ability to apply mathematical skills in a workplace context
Flexibility to work across other areas of the business if required
A reputation for providing excellent customer service, engaging in great conversations with our guests
A vibrant attitude with the ability to work effectively as part of a busy team
Good time management and an eye for detail
An enthusiastic passion and pride in your work
English speaking/communication skills so you can understand and follow directions
A current drivers licence and car are essential living in a remote location

What’s in it for you?

At NRMA Parks & Resorts our benefits include more than just great discounts. Here's a taste of what you can expect:

Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
Our reward and recognition program 'My Thanks'
Employee referral program where you may be eligible for a referral bonus of up to $2,000
Grow, progress or relocate with us and move around the country to one of our many other holiday parks or resorts.

Know you belong:

At NRMA Parks and Resorts we’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference? Apply now! We cannot wait to hear from you!

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

What You Should Know About Front Office and Housekeeping Couple, My NRMA

If you and your partner are ready for an exciting new adventure, NRMA Parks & Resorts is looking for a dynamic Front Office and Housekeeping Couple to join our vibrant team at the Port Arthur Holiday Park in Australia. This is not just a job; it’s an opportunity to create memorable experiences for our guests in one of the country's most stunning locations. As a Guest Service Agent and Housekeeping Attendant, you'll play an essential role in providing excellent customer service and maintaining our inviting environment. Your day-to-day will involve warmly welcoming guests, managing bookings, and ensuring cleanliness and orderliness in all areas of the park—from cabins to common spaces. We emphasize teamwork, so you’ll collaborate closely with your partner and fellow colleagues to deliver outstanding service. Besides being a part of a supportive community, you’ll also enjoy advantages like onsite shared accommodation. We're on the lookout for individuals with front office experience and cleaning skills who are enthusiastic about engaging with our guests and showing pride in their work. Flexibility is key as you might rotate across different areas of our operations. Plus, we love to reward our team members with fantastic benefits including travel discounts and employee recognition programs. If you and your partner are ready to make lasting memories with both guests and each other while working in an idyllic environment, apply today! Let’s embark on this journey together!

Frequently Asked Questions (FAQs) for Front Office and Housekeeping Couple Role at My NRMA

What are the key responsibilities of a Front Office and Housekeeping Couple at NRMA Parks & Resorts?

As a Front Office and Housekeeping Couple at NRMA Parks & Resorts, your primary responsibilities include providing guest services such as welcoming guests, managing reservations, and ensuring that accommodations are clean and inviting. You'll also assist with maintaining common areas and storerooms, ensuring that everything is orderly. Flexibility in handling various tasks across departments is essential, contributing to the smooth operation of the holiday park.