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Account Executive

The TextHelp Group and n2y are seeking an Account Executive to drive growth by expanding relationships with existing customers. This role requires effective upselling and cross-selling of educational products while ensuring customer retention.

Skills

  • SaaS sales experience
  • CRM proficiency (Salesforce)
  • Strong communication skills
  • Effective negotiation techniques
  • Public speaking abilities

Responsibilities

  • Own the expansion and upsell of a defined book of business
  • Execute independent prospecting activities
  • Guide opportunities through each stage of the sales funnel
  • Collaborate with Customer Success Managers for smooth handoffs
  • Achieve and exceed quarterly and annual targets

Education

  • Bachelor’s Degree in business or related field preferred

Benefits

  • Health, dental, and vision insurance
  • 401(k) savings plan with company matching
  • Flexible time off plans
  • Drug-Free Workplace commitment
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$75000 / YEARLY (est.)
min
max
$60000K
$90000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Account Executive, n2y

Join the n2y team as an Account Executive and become a vital part of our combined mission with TextHelp to transform the education landscape! With over 50 years of experience, our companies have merged to provide innovative tech solutions designed to empower learners and communicators worldwide. As an Account Executive, your goal is to drive growth within your assigned portfolio of customers, focusing on upselling and cross-selling our educational products. This role combines your sales expertise with a passion for education, allowing you to build strong relationships and help our clients thrive. You'll work independently, collaborating with Sales Development Representatives and Marketing teams to ensure a steady pipeline of opportunities, executing the sales process using the MEDDPICC method to refine and qualify leads. Your focus will be primarily on existing customers, helping them transition to multi-product contracts, thus improving annual recurring revenue while minimizing churn risk. A key component will be engaging in events to fortify those crucial customer relationships and leveraging your public speaking skills to communicate the value of our solutions effectively. Traveling up to 60% of the time, you'll connect with stakeholders at all levels, ensuring a smooth handoff to our dedicated Customer Success Managers and aligning your strategies with renewals for high-value accounts. If you're looking to make a real impact in education tech and are ready to take on exciting challenges, we want to hear from you!

Frequently Asked Questions (FAQs) for Account Executive Role at n2y
What are the main responsibilities of an Account Executive at n2y?

As an Account Executive at n2y, your main responsibilities include expanding and upselling within an assigned book of business, creating strong relationships with key decision-makers, and executing a structured sales process to achieve growth targets. You'll also collaborate with Customer Success Managers and participate in educational events to enhance client relationships.

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What qualifications are required for the Account Executive position at n2y?

To be successful as an Account Executive at n2y, candidates should have previous SaaS or SaaS EdTech experience, a strong sales performance record, and familiarity with CRM systems, ideally Salesforce. Exceptional communication, negotiation skills, and the ability to travel frequently are also important qualifications for this role.

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How does the Account Executive at n2y collaborate with other teams?

Collaboration is key for the Account Executive at n2y. You will work closely with Customer Success Managers to ensure smooth transitions and alignment on upsell opportunities, as well as with Demand Generation teams to deploy targeted promotions. Effective teamwork is essential in achieving shared goals and enhancing the customer experience.

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What kind of sales process does an Account Executive at n2y use?

At n2y, Account Executives utilize the MEDDPICC framework to rigorously qualify opportunities and navigate each stage of the sales funnel. This structured approach helps to forecast accurately based on buyer behavior and ensures alignment with customer needs throughout the sales process.

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What is the expected travel for the Account Executive role at n2y?

The Account Executive role at n2y entails travel up to 50-60% of the time. This travel is primarily focused on expanding relationships with customers, attending educational events, and ensuring renewals, making it vital for fostering connections and achieving sales objectives.

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Common Interview Questions for Account Executive
How do you approach upselling in your current or previous role?

When discussing upselling, I focus on understanding the customer's needs and demonstrating how additional products can add value to their existing experience. By building relationships and trust, I've successfully transitioned customers from single-product contracts to multi-product agreements.

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Can you describe a time when you exceeded your sales quota?

In my previous position, I exceeded my target by 30% by implementing a new strategy that identified key decision-makers and tailored my approach to address their specific pain points. By fostering stronger relationships and actively promoting multi-product solutions, I was able to achieve outstanding results.

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What strategies do you use for effective customer engagement?

To ensure effective customer engagement, I prioritize building genuine relationships by regularly checking in and providing relevant insights about our products. I also leverage educational content and events to share knowledge that aligns with their needs, thus enhancing the overall customer experience.

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How do you handle objections during the sales process?

Handling objections effectively involves listening to the customer's concerns and addressing them with tailored solutions. I look to understand the root of the objection and provide clear, fact-based responses that elucidate how our educational products can help overcome their challenges.

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What is your experience with CRM systems, particularly Salesforce?

My experience with CRM systems like Salesforce has been extensive. I utilize it for managing leads, tracking sales progress, and maintaining accurate documentation, which is essential for effective forecasting and strategy development throughout the sales cycle.

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How do you prioritize leads and opportunities?

Prioritizing leads involves assessing their potential value and alignment with our offerings. I categorize leads based on urgency, size, and relationship history, enabling me to focus on high-potential opportunities and ensuring I maximize my time and resources effectively.

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What do you feel is the biggest challenge facing Account Executives today?

One of the biggest challenges facing Account Executives today is staying adaptable amidst rapid technological changes. Keeping up with evolving customer needs and ensuring that our solutions remain relevant requires continuous learning and market awareness.

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How do you measure the success of your sales efforts?

I measure the success of my sales efforts through various metrics, including quota attainment, customer retention rates, and the growth of accounts. Furthermore, I place emphasis on customer feedback, which can provide invaluable insights into the effectiveness of my approach.

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Can you provide an example of successful cross-selling in your past roles?

In a previous position, I successfully cross-sold complementary services by highlighting their synergistic benefits to existing customers. By demonstrating how these additional services could streamline their operations, I facilitated an increased Annual Recurring Revenue.

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Why do you want to work for n2y?

I am passionate about education and truly resonate with n2y's mission of enhancing learning for diverse individuals. I admire the collaborative culture and commitment to innovation, and I believe my sales skills and experiences align perfectly with n2y's goals for success.

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N2Y is a cloud based special education publishing company based in Huron, Ohio. N2Y products include News-2-You weekly current events newspaper, Unique Learning System standards based curriculum, and SymbolStix dynamic symbol set. The New2You curr...

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$60,000/yr - $90,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
December 14, 2024

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