Job details

Entry Level Call Center Representative

Benefits:• Guaranteed hourly rate + uncapped commission ($65,000-110,000 OTE)• Hybrid schedule of work from home and in-office days• Paid Vacation, Holiday’s, and Sick Time• 401(k) plan + employer matching contributions• Medical, Dental, Vision Insurance with employer contributions• Company provided EAP (Employee Assistance Program)• Monday to Friday scheduleNational Service Bureau (NSB) is looking for Entry Level Call Center Representatives to join our growing team with offices in Bothell, WA and Sarasota, FL. NSB is a family owned, “People First” company focused on Insurance Subrogation and Accounts Receivable Management. We have grown for the last 35+ years to become a leading national agency. We are a team of people who are self-motivated, accountable, and engaged in personal growth.Entry Level Call Center Representative Essential Job Functions:• Communicate via phone with people with all backgrounds and personalities• Make outbound calls (75+/day)• utilize software to note accounts and communicate with insurance companies• Negotiate and lead conversations to recover the highest balances for our clients• Communicate with team members to coordinate on accounts• Document accounts with proper notes to ensure quick communication• Adhere to company policies and proceduresEntry Level Call Center Representative Job Requirements:• Meet the collector target metrics• Ability to work a Hybrid schedule of work from home and in-office days• Secure home office consisting of:• Dedicated high-speed Internet (Cable, DSL, Fiber) with access via a hardwired connection (not wi-fi)• Dedicated space where others cannot hear voice conversations, is free from background noise and other distractions (ex. Office space, extra bedroom, etc.)• Clear and professional backdrop• Strong ability for empathy• High level of professionalism• Great communication skills• Ability to stay motivated and positive• Attention to detail• Experience with time management• Computer and typing skills• Utilize our collaboration software(s) to be engaged in video collaboration with your team throughout the day.NSB has a training program that you will be enrolled in on your very first day. This training is designed to jump start your career by providing the skills and experience necessary to be successful in the role prior to working in a hybrid environment. New team members learn about the industry, expectations, specific job skills, and more. Our experienced Training Manager and Management Team provide classroom instruction, interactive learning, and guidance throughout training, with a focus on making sure you succeed out of the gate.NSB Core Values:• Follow Through• Be Engaged• Think First• Be Respectful• Be AccountableNSB Culture & Environment:• Diverse and friendly team• Emphasis on work/life balance• No nights/weekends• Positive environment• Performance-based incentives• Advancement opportunitiesWe are passionate about giving our team members the ability to control their income. You will earn an uncapped commission on the work you do. Our Team members are some of the highest earning Reps in the industry, with the top 10% of collectors earning over $100,000 annually.We are excited for you to join us!To stay up to date on our latest postings we invite you to:Like us on FaceBook:https://www.facebook.com/nationalservicebureau/Follow us on LinkedIn:https://www.linkedin.com/company/national-service-bureau-inc./mycompany/Visit our careers page:https://national-service-bureau.careerplug.com/account

Average salary estimate

$87500 / YEARLY (est.)

min

max

$65000K

$110000K

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What You Should Know About Entry Level Call Center Representative, National Service Bureau

Join the National Service Bureau (NSB) as an Entry Level Call Center Representative in Bothell, WA, and kickstart your career in a vibrant and supportive environment! We pride ourselves on being a family-owned, 'People First' company that values personal growth and accountability. In this exciting role, you'll engage with a diverse range of individuals over the phone, making an average of 75 calls a day, improving your negotiation skills, and contributing directly to the success of your team. Our collaborative spirit ensures you'll never feel alone; team communication is key as you document accounts and work together towards common goals. Plus, with a hybrid work schedule combining remote work and in-office days, you get the best of both worlds! As part of our commitment to your development, you'll be enrolled in a comprehensive training program from day one, where our experienced trainers will guide you through industry knowledge and essential job skills. At NSB, we offer competitive earnings with a guaranteed hourly rate and uncapped commission ranging from $65,000 to $110,000 OTE. With generous benefits like paid vacation, a 401(k) plan, and comprehensive health insurance, your wellbeing is important to us. Embrace a positive work culture focused on work/life balance—no nights or weekends! We're thrilled to have passionate team players who want to control their financial future. If you're motivated, eager to learn, and ready to grow, we invite you to explore this incredible opportunity with NSB.

Frequently Asked Questions (FAQs) for Entry Level Call Center Representative Role at National Service Bureau

What are the responsibilities of an Entry Level Call Center Representative at National Service Bureau?

The Entry Level Call Center Representative at National Service Bureau is responsible for making at least 75 outbound calls daily, communicating with various personalities, and documenting account information diligently. You will negotiate recovery balances for our clients and coordinate with team members while adhering to company policies and procedures.