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Assistant Manager - Optical - job 1 of 2

Company Description

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.

For more details about America's Best, visit AmericasBest.com.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

By overseeing the daily operations of our stores, including personnel management and inventory control, our Assistant Eyeglass Managers keep customers coming back by providing a positive experience from start to finish – and keeping associates happy, too.

How would you like Sundays off? Yes, every Sunday we’re closed!

Job Description

What would you do? – The Specifics

  • Monitor and achieve profit, sales and performance goals (i.e. reviewing the P&L).
  • Optimize and oversee the eyeglass department to ensure efficiency and compliance with company’s policies and operational guidelines.
  • Convey a commitment to providing outstanding customer service and ensure all associates do the same.
  • Ensure quality standards are met. Review remakes and enforce policies to ensure compliance.
  • Communicate with the General Manger, District Manager, and Corporate Office and provide store reporting as required.
  • Ensure store promotions, advertising, and visual merchandising are in place and all associates and doctors are aware of current promotions.
  • Supervise and motivate Opticians and CL Sales associates (in some stores the Receptionist) and ensures the timely completion of day-to-day functions.
  • Assist the General Manager with forecasting staffing needs, recruiting, selecting and retaining a high caliber staff.
  • Motivate associates to exceed performance standards.

Qualifications

 Are you the right fit? – The Suitable Talent

  • Optical sales experience. Supervising experience is preferred.
  • Proven ability to lead, coach and build associate relationships.
  • Sound understanding of store operations and standards for success.
  • Strong communication skills (both oral and written) for effective management of teams.
  • Exceptional customer service skills.
  • Strong organizational skills for planning work and continuously monitoring progress towards goals.
  • Ability to analyze, create, and understand financial reports.
  • Demonstrated ability to analyze and solve problems of varied scope.

Additional Information

Taking care of our people

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates – including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

Please see our website www.nationalvision.com to learn more

We are an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

Average salary estimate

$51000 / YEARLY (est.)
min
max
$45000K
$57000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Assistant Manager - Optical, National Vision

Are you ready to take your career in the optical field to the next level? America's Best, part of National Vision, is looking for an enthusiastic Assistant Manager - Optical to join our team in Minneapolis, MN. In this pivotal role, you'll be at the helm of our store operations, ensuring that everything runs smoothly and efficiently. Your days will be filled with exciting responsibilities—from monitoring and achieving sales goals to fostering an extraordinary customer experience. You’ll lead by example, motivating our team of Opticians and Sales associates, and creating a vibrant work environment that encourages excellence. With Sundays off to recharge, you’ll have time to enjoy life outside of work while contributing to our goals during the week. At America’s Best, we pride ourselves on offering our customers quality eyewear and eye care at affordable prices, and as an Assistant Manager, you'll play a vital role in upholding our reputation. Join us in making a significant impact—affecting not just our customers, but our associates' lives as well. We'll provide you with comprehensive benefits and opportunities for professional growth, so you can achieve your best and help others see theirs too!

Frequently Asked Questions (FAQs) for Assistant Manager - Optical Role at National Vision
What are the main responsibilities of an Assistant Manager - Optical at America's Best?

The Assistant Manager - Optical at America's Best oversees daily store operations, focusing on achieving profit and performance goals. Responsibilities include monitoring sales performance, ensuring compliance with company policies, supervising staff, maintaining high-quality customer service standards, and managing effective store promotions.

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What qualifications do I need to become an Assistant Manager - Optical at America's Best?

To qualify for the Assistant Manager - Optical role at America's Best, candidates should possess optical sales experience, preferably with supervisory experience. Strong communication and organizational skills, financial analysis capabilities, and a commitment to customer service are essential.

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Is there a work-life balance for Assistant Managers - Optical at America's Best?

Absolutely! America's Best values work-life balance, which is why every Assistant Manager enjoys Sundays off. This allows employees to recharge and maintain a healthy lifestyle while contributing to the team during the week.

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What sort of career growth can I expect as an Assistant Manager - Optical at America's Best?

America's Best is dedicated to the professional growth of its employees. As an Assistant Manager - Optical, you'll have access to various training programs and educational courses, with plenty of opportunities for promotions from within the company.

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What benefits does America's Best offer to Assistant Managers - Optical?

Assistant Managers - Optical at America's Best enjoy competitive compensation, including bonus potential, comprehensive benefits like health and dental insurance, 401k matching, and employee discounts on eyewear, along with paid time off and holidays.

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Common Interview Questions for Assistant Manager - Optical
Can you describe your experience in optical sales as it relates to the Assistant Manager role?

Highlight specific experiences that demonstrate your knowledge of optical sales, focusing on any supervisory roles you held, sales targets you achieved, or unique challenges you overcame to illustrate your capability to drive results.

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How do you ensure exceptional customer service in a fast-paced environment?

Share your strategies for training and motivating staff to prioritize customer satisfaction, while also emphasizing your personal commitment to resolving customer issues promptly.

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What steps would you take to analyze and improve store performance?

Discuss your methodical approach to reviewing P&L reports, tracking sales data, and identifying areas for improvement, as well as how you involve your team in the process.

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How would you handle a conflict between team members?

Explain your conflict resolution techniques, focusing on active listening, providing mediation when necessary, and fostering an environment of respect and collaboration within your team.

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What motivates you as an Assistant Manager in the optical field?

Focus on your passion for eyewear and helping customers, as well as the joy of leading your team towards excellence and achieving store targets.

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How would you motivate your team during challenging sales periods?

Discuss the importance of maintaining a positive attitude, setting achievable goals, and implementing incentives or recognition programs to keep morale high.

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Can you describe a time when you successfully managed a store promotion?

Provide a specific example highlighting the planning process, communication to staff, and results achieved, making sure to emphasize how it enhanced customer experiences.

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How do you prioritize tasks in a busy retail environment?

Describe your organizational skills and how you identify urgent tasks versus those that can wait, plus any tools or methods you use to stay on top of your responsibilities.

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What is your understanding of compliance standards in the optical industry?

Demonstrate your knowledge of industry regulations, why they matter, and your experience in ensuring both your team and the store align with these standards.

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Why do you want to work for America's Best?

Share your admiration for America’s Best's commitment to affordability and accessibility in eye care, and how you feel your values align with the company’s mission.

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Our Mission: We help people by making quality eye care and eyewear more affordable and accessible. Our Vision: We believe everyone deserves to see their best to live their best. Our Values: Empowered to do what's right, committed to creating ha...

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Full-time, on-site
DATE POSTED
December 30, 2024

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