Job details

(US) Sr. Provider Customer Success Manager - Acute & Payer

*Preference for candidates located in Florida, but can be a remote role*

The Role:

Customer Success Managers are responsible for providing world-class strategic partnerships to our end clients. This role will serve as a trusted advisor to the customer, ensuring a deep knowledge of the customers’ business enabling us to provide value added solutions. This CSM should possess acute domain knowledge as well as a strong understanding of how Provider Organizations, Hospital Systems, or Health plans operate to facilitate an optimal CSM-customer partnership. Clinical delivery or applications experience is a bonus.

Customer Success Managers ensure optimal adoption of PointClickCare technology, align our product’s capabilities with organizational goals, and maintain long term strategic relationships. In this role you serve as the primary point of contact with responsibilities that include: identification of performance improvement opportunities and scaling out best practices, building long-term account plans and execution, identification of training + education needs, reconciling business and product challenges, working with the market leadership on market or other relevant initiatives, providing ongoing consultative support

Key Responsibilities:

· Manage strategic partnerships with clients, serving as the main liaison.

· Proactively pinpoint opportunities for enhancing customer performance using comprehensive data analysis.

· Cultivate collaboration among affiliated clients, facilitating the exchange of success stories and fostering customer-to-customer cooperation.

· Serve as a reliable advisor to clients, promoting the adoption of solutions, ensuring alignment with operational goals, and delivering measurable value.

· Craft and deliver narratives on product utilization to illustrate ROI to clients, while also identifying avenues for further adoption and value realization.

Qualifications & Skills

• 2-5 years of experience in healthcare, preferably within health systems, hospitals, or acute care settings, or relevant industry exposure.

• Must have exposure to healthcare organizations.

• Possess strong written and verbal communication abilities.

• Demonstrate excellent organizational, project management, and time management skills

• Exhibit strong relationship-building, teamwork, and collaboration capabilities.

• Display strategic thinking accompanied by robust analytical skills and a keen sense of urgency in delivering solutions.

• Experience with CRM tools and strategic thinking with analytical skills.

• Experience with SaaS or EHR is advantageous; entrepreneurial spirit is a strong bonus.

Travel:

25% travel expected. Territory is US based, with occasional travel to headquarters in Toronto, Canada.

#LI-SG1 #LI-Remote #LI-DNI

$111,000 - $120,000 a year

At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $111,000 - $120,000 (Exempt)+ bonus + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

PointClickCare Glassdoor Company Review

4.4

PointClickCare DE&I Review

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CEO of PointClickCare

Dave Wessinger

Approve of CEO

Average salary estimate

$115500 / YEARLY (est.)

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$111000K

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What You Should Know About (US) Sr. Provider Customer Success Manager - Acute & Payer, PointClickCare

Are you ready to make a real impact in the healthcare sector? PointClickCare is excited to welcome a Sr. Provider Customer Success Manager for our Acute & Payer segment, ideally located in sunny Orlando, FL, but we're flexible with remote options. In this role, you will be the trusted advisor to our clients, utilizing your insights into provider organizations and hospital systems to help them maximize the value of our technology. Your responsibilities will encompass building strategic partnerships, identifying areas for performance enhancement through data analysis, and crafting ways to drive product adoption. You will also be at the forefront of creating educational initiatives to help our clients excel. We're looking for someone with strong communication skills and a solid background in healthcare to ensure that our clients feel supported and informed throughout their journey with PointClickCare. Imagine collaborating with affiliated clients to share success stories while delivering measurable value through proactive consultative support! If you have a knack for strategic thinking, excellent organizational skills, and a passion for helping healthcare organizations achieve their goals, then this role is perfect for you. Join us at PointClickCare and be a vital part of a team that strives to reshape healthcare delivery and improve patient outcomes through technology. We can't wait to see how you'll contribute to our vision!

Frequently Asked Questions (FAQs) for (US) Sr. Provider Customer Success Manager - Acute & Payer Role at PointClickCare

What are the main responsibilities of the Sr. Provider Customer Success Manager at PointClickCare?

In the role of Sr. Provider Customer Success Manager at PointClickCare, your primary responsibilities will involve managing strategic partnerships, conducting data analysis to find improvement opportunities, and serving as the main liaison for clients. You will proactively engage in enhancing customer performance and aligning our technology with their operational goals.