Licensed Optician - General Manager - job 1 of 4

As a Licensed Optician - General Manager at America's Best, you will oversee daily store operations, ensuring exceptional customer service while managing inventory and sales performance. You'll also train and motivate your team, maintain store promotions, and manage relationships with both staff and doctors to create a positive experience for everyone.

To be considered for the Licensed Optician - General Manager position at America's Best, candidates should have management experience in retail or the optical industry, updated certification (ABO & NCLE), proficient computer skills, and a valid state license. Strong analytical and communication skills are also essential.

At America's Best, you can expect a great work-life balance. Enjoy Sundays off as the store is closed, allowing you to recharge and spend quality time with loved ones while leading a fulfilling career in management and eye care.

America's Best is committed to the professional growth of its employees. As a Licensed Optician - General Manager, you’ll have access to a comprehensive training program, educational courses, and numerous opportunities for internal promotions, making it easier for you to advance in your career.

Licensed Opticians - General Managers at America's Best enjoy a competitive compensation package that includes bonus potential, health and dental insurance, a 401k with company match, paid personal time off and holidays, parental leave, and employee eyewear discounts, among other perks.

In your response, emphasize the importance of training your staff to prioritize customer service, monitoring feedback, and making adjustments to processes as necessary. Sharing specific outreach strategies can illustrate your commitment to customer satisfaction.

Discuss your collaborative approach, how you motivate your team, and the importance of open communication. Share examples of past successes that highlight your adaptable leadership skills tailored to different team dynamics.

Point out your experience with data analysis, setting clear team goals, and recognizing high performers. Mention engaging your team with competitions or incentives related to meeting sales targets as ways to drive results.

Highlight your conflict resolution skills by discussing how you proactively mediate disputes, foster a respectful dialogue, and work towards a resolution beneficial for both parties while maintaining team harmony.

Talk about your familiarity with inventory systems and metrics. Discuss your approach to maintaining inventory accuracy and minimizing waste, along with examples of how you’ve improved inventory turnover rates in previous roles.

Share your strategies for staying informed about the optical industry, such as attending workshops, following industry news outlets, and participating in professional networks, ensuring your team has the latest knowledge and trends.

Explain the key performance indicators you focus on, like sales growth, customer satisfaction scores, and employee turnover rates. Detail how you use these metrics to identify areas for improvement and celebrate successes.

Choose a specific challenge that required a tough decision, detailing your process for gathering information, consulting with stakeholders, and maintaining transparency during implementation. Highlight the positive outcome as a result of your decision.

Discuss the importance of maintaining morale through recognition, open communication, and supportive leadership. Share past experiences where your efforts positively influenced team motivation and performance.

Focus on leadership, customer focus, adaptability, and strong business acumen. Emphasize that successful managers actively engage with both their teams and customers to create an effective and productive environment.