Strategic Account Manager (US - West Coast)

A unique opportunity to help lead and define the account management process from scratch at a venture capital funded, ex-Uber, WeWork and Amazon team already working with the biggest companies in the world.

You will play a founding role in building out a global commercial unit selling a unique AI-solution that is already being successfully scaled to extremely large corporate clients e.g. Deloitte, Legal & General, Miro.

High earning potential for the right individual as we enter the next phase of growth and fundraising. 🚀

ABOUT NATTER

🗣️ Natter harnesses the power of AI and video to give everyone a voice.

Built by a team of ex-Uber, WeWork and Amazon builders, Natter has selectively hired a team of exited founders, specialist domain experts and SaaS unicorn founding team members. They are now looking for another key team hire: a Strategic Account Manager who will play a pivotal role in our next phase of growth.

Natter is already being used by some of the world’s largest companies, ranging from big four consultancies like Deloitte, institutional financial services providers like Legal and General, to technology innovators like Miro.

Natter’s conversational AI platform allows tens of thousands of users to simultaneously share ideas and feedback through real-time video conversations. Its uniquely scalable tech allows anyone with a smartphone to, literally, have a say on the most important decisions - ranging from workplace strategy to new product offerings.

LOCATION

📍San Francisco / West Coast Based

We’re committed to building a diverse team and welcome people from all backgrounds to apply. If you’re excited about this role and our mission—but aren’t sure you meet every qualification—reach out anyway. You may be just the right candidate.

The Role

• As Strategic Account Manager at Natter, you will work directly alongside the CEO, Chief of Staff and Operations Director to drive revenue growth and build strong client relationships across Large Enterprise customer accounts.

• From day one, you will be responsible for managing a portfolio of FTSE 100 and Fortune 500 customer accounts across the UK, US and Europe. You will immediately be engaging with some of the world’s best-known blue chip brands.

• This is a high-stakes commercial role with ambitious revenue targets. The role requires a creative and focused approach to scaling usage of our technology internally within very large, often slow-moving organisations.

• You’ll bring an innate ability to build and maintain strong personal relationships with senior executives across our Enterprise customers’ organisations. You will often be presenting to and nurturing C-Suite level contacts.

• The Strategic Account Manager will work closely with the Customer Success and Sales teams to ensure successful onboarding, adoption and retention. Cross-functional targets are as important to this role as individual targets.

• Collaborate with Natter’s Marketing and Product teams to produce collateral, communicate feature requests and ensure we deliver the best possible experience for all of our key accounts.

• Maintain up-to-date records of client interactions, sales activities and account plans in our CRM. This is a data-driven role that requires obsession around achieving usage and revenue metrics.

• Conduct regular (likely monthly) business reviews with our customers, alongside the Customer Success team, to ensure retention of clients and anticipation of snags and issues ahead of renewal timelines.

Experience Required

• 5+ years of proven track record in Large Enterprise B2B account management or Business Development roles, preferably in the technology/SaaS industry.

• Preference for individuals with high intellectual and research curiosity (we are a heavily research-led organisation with research forming a core part of our customer activity).

• Strong understanding of SaaS sales cycles, customer lifecycle management and account-based marketing strategies.

• Exceptionally high standard of communication skills, with demonstrated experience of successfully building relationships with C-Suite executives at Fortune 500/FTSE 100 brands.

• Highly organised, with a detailed approach to reporting and a strong focus on meeting (and exceeding) growth targets.

• Results-oriented mindset with a focus on driving measurable outcomes and delivering value to our customers.

• Passion for the power of technology and innovation to make the world better - faster, fairer and more productive.

• Creative, strategic thinker with the ability to identify new opportunities in previously untapped areas requiring innovative approaches.

🙌 WHAT'S IN IT FOR YOU

✈️ Quarterly international team offsite

🌍 Remote & flexible work policy

⛱️ Five weeks paid annual leave

💻 Company laptop and supporting tech as necessary

🧘 Mindfulness/meditation sessions for all employees

🥞 Complimentary daily breakfast and weekly lunch provided In office

HOW TO APPLY

🧭 The application journey has 4 key steps:

1. 30 min screening interview

2. Interview with Chief of Staff and Operations Lead

3. 1:1 Presentation to CEO & Co-Founder

4. Final stage in-person meet with founding team

You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions or want to talk through reasonable adjustments ahead of or during application please email us at any point at hiring@natter.co.

Please also use that email to let us know if there's anything we can do to make your application process easier for you, because of disability, neurodiversity or any other personal reason.