Manager Food Warehouse Fulfillment Ops

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Summary

Universal Studios Hollywood is committed to providing fun, unique and memorable experiences to our guests. The Replenishment Manager, Food Distribution plays an integral role in this goal by ensuring all merchandise flows efficiently and accurately from the Warehouse to each venue on-time and ready for our guests. This position supports all aspects of our Food Warehouse facility as well as supports the Area Manager, Distribution in ensuring the accurate and efficient receipt and replenish all product at the venues. Specific areas of responsibility include, but are not limited to, receiving, equipment operations, putaways, replenishment, pulling, shipping, re-pricing, inventory, safety, loss prevention, team member engagement, training, development, staff supervision and discipline. This is a unique opportunity to not only run a Warehouse facility, but to also support the overall Food Distribution at the world’s largest entertainment studio and theme park.

Essential Functions

• Ownership of all SOPs across each Warehouse department.
• Ensures Warehouse processes and procedures are compliant with company, union and legal guidelines, enforcing adherence to those expectations.
• Manages Warehouse inventory control levels by monitoring processes and investigating and reconciling discrepancies within WMS (Cambar/Eatec). Also responsible for managing Warehouse year-end physical inventory of entire facility.
• Inspect and maintain Warehouse equipment and facility; Communicate repair needs and/or requisitions for replacement to the appropriate teams.
• Secures Warehouse operations and merchandise by enforcing Loss Prevention protocol and procedures to maintain inventory accuracy and meet shrink goals.
• Promote a culture of safety through communication, training, audits and partnership with Health and Safety team. Ensure all Warehouse accident investigations and safety concerns are investigated thoroughly and completed on-time.
• Achieves Warehouse financial objectives by supporting in the preparation of an annual budget, managing weekly schedules to budget, managing supplies expenses and monitoring time punch variances through communication and corrective action.
• Achieve operational objectives by setting productivity targets across all Warehouse departments, ensuring targets are met, conducting regular trainings, monitoring and communicating performance and following up on work results with team.
• Achieve Warehouse team member satisfaction objectives by ensuring company appreciation, engagement and recognition standards are upheld.
• Develop effective working relationships with internal Food Management, external USH Management and Orlando Supply Chain & Distribution Management.
• Produce weekly, monthly and yearly reports on Warehouse labor, volume, productivity and capacity.
• Manage several continuous improvement initiatives to improve Warehouse efficiency and capacity constraints through use of analytics in partnership with Food Sourcing, Shared Services and USH Business Analytics departments.
• Maintain attendance and behavior incident log. Responsible for communicating, following-up and holding the team accountable through corrective action on any repeat issues.
• Oversee training and development of Distribution team members, equipment operators, coordinators and manage staff to support a 24/7 Distribution operation. Meet all daily operational, financial, team member engagement, respectful culture and administration responsibilities.
• Supports the receipt, replenishment, brand, back-of-house cleanliness and organization standards for storage at all Food venues.

Minimum Qualifications

• 5+ years of managerial experience in Food warehousing.
• College degree with coursework in warehousing, logistics, supply chain management, inventory, materials management, trucking transportation are a plus, but not required.
• Knowledge of Warehouse Management Systems, with prior experience in warehouse, logistics, and accurate inventory management.
• Knowledge of electric equipment, driver safety, scheduling and general maintenance required. Prior certification, and hands-on operating experience a plus, but not required.
• Understanding of Reverse Logistics, Food Safety, Space Management, Replenishment procedures and 5s methodology.
• Proficiency in Microsoft Access, Excel, Outlook and PowerPoint.
• Professional appearance and demeanor to represent the company’s image.

Desired Characteristics

• Strong multi-tasking, prioritization and organization skills. Ability to manage day-to-day work volume across multiple departments while also handling continuous improvement initiative projects and other tasks.
• Guest-service oriented demeanor. Will partner with numerous outside departments.
• Effective communicator at all levels, that is clear and courteous in all circumstances.
• Strong management skills. Ability to manage a large team of 30+ team members, to effectively manage under deadlines and to consistently meet productivity standards in a 24/7 operation.
• Proven people and team building skills. Ability to build and sustain a positive culture built around communication, appreciation, engagement, recognition and celebration through events and team-building initiatives.

Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $75,000 - $90,000. 

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].